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How come I do not receive e-mail asking for log in and password when you forget them.

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  • Last reply by guigs

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I am having trouble logging to my Mozilla account. A. I either never signed up or B. I have an account and do not remember the logins and password.

I am having trouble logging to my Mozilla account. A. I either never signed up or B. I have an account and do not remember the logins and password.

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HI momfroglover, There are a few places that you can login. Since you have logged into the forums, can you please provide which url or which Firefox menu you are looking to log into?

Firefox Sync accounts can be logged in from this menu: [about:preferences#sync]

IF there is no account there and you have created one before click sign in, it will take you to this page: [about:accounts?action=signin&entrypoint=preferences]

If you forgot your password, please keep in mind there is no back up and if you change your password nothing will be recoverable. However, if all of the contents of your profile are still on your computer, this should not be an issue. Create a back up of your profile first. Back up and restore information in Firefox profiles

Is it a different Mozilla account?\

For the [items between the brackets] you can copy and page the content into the url bar and it will take you to the menu in firefox. Since they are not html links they do not become links in this response.

Modified by guigs