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Firefox will not print to Canon LBP7660C correctly

Posted

Color Laser Printer; Canon LBP7660C, UFR II driver.

Windows 10 version 1607, build 14393.1066 (& the 5 or 6 prior to that)

Firefox v53.0 (& about the dozen before that).

ONLY Firefox, ALL other Windows 10 applications print correctly.

Have attempted all of the work arounds and suggestions, removing, reinstalling, totally purging all of Firefox, etc.

1) Ignores which tray to draw paper or envelopes from; always only wants the manual feed tray

2) Incorrectly scales printed objects & pages. For example, a return label from Amazon is printed about 1/4 the actual size. A web page is between 1/3 to 1/5 its actual size. An airline boarding pass (United, American, & Delta) is about 1//4 the correct size.

3) Ignores all graphics scale setting in the printer driver setup

4) Ignores settings for color/black & white/grayscale

5) Ignores settings for printing on one or two sides, always only prints on one side

And several more printing related issues.

Also incorrectly scales anything printed to Adobe Acrobat X, when opened & printed through Firefox, when opened from Acrobat directly, prints correctly.

ONLY Firefox. No other application has any of these issues.

Any help appreciated.

Thanks

Color Laser Printer; Canon LBP7660C, UFR II driver. Windows 10 version 1607, build 14393.1066 (& the 5 or 6 prior to that) Firefox v53.0 (& about the dozen before that). ONLY Firefox, ALL other Windows 10 applications print correctly. Have attempted all of the work arounds and suggestions, removing, reinstalling, totally purging all of Firefox, etc. 1) Ignores which tray to draw paper or envelopes from; always only wants the manual feed tray 2) Incorrectly scales printed objects & pages. For example, a return label from Amazon is printed about 1/4 the actual size. A web page is between 1/3 to 1/5 its actual size. An airline boarding pass (United, American, & Delta) is about 1//4 the correct size. 3) Ignores all graphics scale setting in the printer driver setup 4) Ignores settings for color/black & white/grayscale 5) Ignores settings for printing on one or two sides, always only prints on one side And several more printing related issues. Also incorrectly scales anything printed to Adobe Acrobat X, when opened & printed through Firefox, when opened from Acrobat directly, prints correctly. ONLY Firefox. No other application has any of these issues. Any help appreciated. Thanks

Chosen solution

There might be a saved Firefox printer profile. I would recommend resetting the printer preferences in Firefox. Fix printing problems in Firefox

If they do not reset after resetting print.print_printer, try a new profile.

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 25.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Firefox/52.0

More Information

guigs
  • Top 25 Contributor
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1036 solutions 11317 answers

Chosen Solution

There might be a saved Firefox printer profile. I would recommend resetting the printer preferences in Firefox. Fix printing problems in Firefox

If they do not reset after resetting print.print_printer, try a new profile.

There might be a saved Firefox printer profile. I would recommend resetting the printer preferences in Firefox. [[Fix printing problems in Firefox]] If they do not reset after resetting print.print_printer, try a new profile.
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Helpful Reply

Thank you guigs!

I've tried this before to no avail, I only deleted the "print" items related to the Canon printer.

This time I deleted all "print" references. That appears to have done the trick.

Thank you guigs! I've tried this before to no avail, I only deleted the "print" items related to the Canon printer. This time I deleted all "print" references. That appears to have done the trick.
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