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Can't login to my account on new computer-Problem solved!!

  • 2 replies
  • 2 have this problem
  • 70 views
  • Last reply by Bobg

Bobg
Bobg
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My Surface Pro was completely wiped clean and re-set to original defaults as MS tried unsuccessfully to fix a hardware problem. I am running Windows 10.

After sending this I researched some more and found that I needed to go to accounts.firefox.com. That allowed me to access the sync function.

========================================================================

After setting up my wi-fi I am trying to sync it with my Firefox account. But when I do I get a blank screen, which seems to be a common problem. But none of the fixes I tried worked:

1. Ensuring dom.storage was enabled; it was 2. Enabling cookies generally, I think I have 3. I went to about:preferences and made sure English-us was chosen 4. Went to about:accounts and Get Started popped up. But when I clicked it the page is blank. 5. Going to about:accounts directly but still get a blank page

I have also tried getting to my account by going to the Sync tab where it asks me to sign in. I get transferred to a site about:accounts?action=signin&entrypoint=preferences but still the page is blank

My Surface Pro was completely wiped clean and re-set to original defaults as MS tried unsuccessfully to fix a hardware problem. I am running Windows 10. After sending this I researched some more and found that I needed to go to accounts.firefox.com. That allowed me to access the sync function. ==================================================================================== After setting up my wi-fi I am trying to sync it with my Firefox account. But when I do I get a blank screen, which seems to be a common problem. But none of the fixes I tried worked: 1. Ensuring dom.storage was enabled; it was 2. Enabling cookies generally, I think I have 3. I went to about:preferences and made sure English-us was chosen 4. Went to about:accounts and Get Started popped up. But when I clicked it the page is blank. 5. Going to about:accounts directly but still get a blank page I have also tried getting to my account by going to the Sync tab where it asks me to sign in. I get transferred to a site about:accounts?action=signin&entrypoint=preferences but still the page is blank

Modified by Bobg

Chosen solution

Hi

Glad to hear that everything is okay.

Worth mentioning that Firefox Sync is not designed as a backup tool and should not be relied on as such. it is primarily designed to help people (typically) take their bookmarks and other data with them from desktop Firefox to a mobile version. Whilst it does make use of a server to do this, it is not permanent storage.

I am glad to hear that you are back up and running.

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All Replies (2)

Paul
Paul
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  • Top 10 Contributor
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Hi

Glad to hear that everything is okay.

Worth mentioning that Firefox Sync is not designed as a backup tool and should not be relied on as such. it is primarily designed to help people (typically) take their bookmarks and other data with them from desktop Firefox to a mobile version. Whilst it does make use of a server to do this, it is not permanent storage.

I am glad to hear that you are back up and running.

Bobg
Bobg Question owner
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Thanks. I just needed the sharing. Appreciate your response.