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Every day Firefox runs out of memory and runs at 15% CPU before eventually crashing

Posted

Hello Since late December Firefox has become slow and unstable, requiring regular restarts. See below crash reports. There is a gap because I went on vacation. I do not use this PC much (only to run some extensions) and use FF to run some extensions so it is not my browsing / usage (although it might be the extensions I'm running?) Please help!

bp-74aed823-cc3d-4559-adc0-785852170114	14/01/2017 17:42 
bp-5dffe579-a08d-4484-aabe-513f62170113	13/01/2017 09:41 
bp-5b8b5408-b5c7-4629-b5c4-ffc832161222	22/12/2016 23:02 
bp-8d9600f9-877f-401c-910c-6c9c62161221	21/12/2016 07:56 
bp-d0124817-0c02-4e8a-9198-77d202161220	20/12/2016 23:12 
bp-506d6a6b-3ebc-4605-a3aa-b63ba2161219	19/12/2016 13:03 
bp-9e019485-7da4-4f4d-b8ed-698b72161218	18/12/2016 21:24 
bp-feed446a-d305-4fbd-8e6e-497092161217	17/12/2016 09:35 
Hello Since late December Firefox has become slow and unstable, requiring regular restarts. See below crash reports. There is a gap because I went on vacation. I do not use this PC much (only to run some extensions) and use FF to run some extensions so it is not my browsing / usage (although it might be the extensions I'm running?) Please help! <pre>bp-74aed823-cc3d-4559-adc0-785852170114 14/01/2017 17:42 bp-5dffe579-a08d-4484-aabe-513f62170113 13/01/2017 09:41 bp-5b8b5408-b5c7-4629-b5c4-ffc832161222 22/12/2016 23:02 bp-8d9600f9-877f-401c-910c-6c9c62161221 21/12/2016 07:56 bp-d0124817-0c02-4e8a-9198-77d202161220 20/12/2016 23:12 bp-506d6a6b-3ebc-4605-a3aa-b63ba2161219 19/12/2016 13:03 bp-9e019485-7da4-4f4d-b8ed-698b72161218 18/12/2016 21:24 bp-feed446a-d305-4fbd-8e6e-497092161217 17/12/2016 09:35 </pre>

Modified by cor-el

Additional System Details

Installed Plug-ins

  • ActiveTouch General Plugin Container Version 105
  • Adobe PDF Plug-In For Firefox and Netscape 15.23.20053
  • Coupons, Inc. Coupon Printer 5.0.2.2
  • Google Update
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • Microsoft Lync Web App Plug-in
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • The plugin allows you to have a better experience with Microsoft Lync
  • NPWLPG
  • Picasa plugin
  • 5.1.50901.0
  • VLC media player Web Plugin

Application

  • Firefox 50.1.0
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:50.0) Gecko/20100101 Firefox/50.0
  • Support URL: https://support.mozilla.org/1/firefox/50.1.0/WINNT/en-GB/

Extensions

  • Adblock Plus 2.8.2 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Application Update Service Helper 1.0 (aushelper@mozilla.org)
  • Distill Web Monitor 1.6.5 (alertbox@ajitk.com)
  • iMacros for Firefox 9.0.3 ({81BF1D23-5F17-408D-AC6B-BD6DF7CAF670})
  • Multi-process staged rollout 1.5 (e10srollout@mozilla.org)
  • My Weekly Browsing Schedule 0.9.8 (myweeklybrowsingschedule@gmail.com)
  • Pocket 1.0.5 (firefox@getpocket.com)
  • Web Compat 1.0 (webcompat@mozilla.org)
  • Firefox Hotfix 20160826.01 (firefox-hotfix@mozilla.org) (Inactive)
  • Norton Security Toolbar 2016.8.1.9 ({C1A2A613-35F1-4FCF-B27F-2840527B6556}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GT 640
  • adapterDescription2:
  • adapterDeviceID: 0x0fc0
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterSubsysID: 093d10de
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • crashGuards: []
  • currentAudioBackend: wasapi
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.18468
  • driverDate: 12-11-2016
  • driverDate2:
  • driverVersion: 21.21.13.7633
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'name': u'HW_COMPOSITING', u'log': [{u'status': u'available', u'type': u'default'}]}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'name': u'D3D11_COMPOSITING', u'log': [{u'status': u'available', u'type': u'default'}]}, {u'status': u'disabled', u'description': u'Direct3D9 Compositing', u'name': u'D3D9_COMPOSITING', u'log': [{u'status': u'disabled', u'message': u'Disabled by default', u'type': u'default'}]}, {u'status': u'available', u'description': u'Direct2D', u'name': u'DIRECT2D', u'log': [{u'status': u'available', u'type': u'default'}]}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'name': u'D3D11_HW_ANGLE', u'log': [{u'status': u'available', u'type': u'default'}]}]}
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes; Using D3D11 API
  • webgl2Renderer: (no info)
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GT 640 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4308 solutions 60504 answers

bp-74aed823-cc3d-4559-adc0-785852170114 Signature: IPCError-browser | ShutDownKill

Attention Sumo's there are 40 related bug reports

IPSEng32.dll = Symantec Intrusion Detection

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation ++++++++++++++++++++++++++++++++++++++++++++++++++ bp-5dffe579-a08d-4484-aabe-513f62170113

Signature: OOM | large | js::AutoEnterOOMUnsafeRegion::crash | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::moveToTenured

IPSEng32.dll = Symantec Intrusion Detection

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation

This is for Sumo's Related Bugs 1257387 NEW --- crash in OOM | unknown | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::moveToTenured

Note: The crash report lists this program; KLOCKDLL.dll = unknown – found reference to ‘Keyboard Lock Status driver’ ++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-5b8b5408-b5c7-4629-b5c4-ffc832161222 Signature: OOM | small

System Memory Use Percentage 89

Attention Sumo's there are 40 related bug reports

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation

IPSEng32.dll = Symantec Intrusion Detection


Note: The crash report lists this program; KLOCKDLL.dll = unknown – found reference to ‘Keyboard Lock Status driver’ +++++++++++++++++++++++++++++++++++++++++++++++++ bp-8d9600f9-877f-401c-910c-6c9c62161221

Signature: OOM | large | js::AutoEnterOOMUnsafeRegion::crash | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::moveToTenured

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

IPSEng32.dll = Symantec Intrusion Detection

This is for Sumo's Related Bugs 1257387 NEW --- crash in OOM | unknown | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::moveToTenured


Note: The crash report lists this program; KLOCKDLL.dll = unknown – found reference to ‘Keyboard Lock Status driver’ +++++++++++++++++++++++++++++++++++++++++++++++++ bp-d0124817-0c02-4e8a-9198-77d202161220 Signature: OOM | small

System Memory Use Percentage 88

Attention Sumo's there are 40 related bug reports

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation

IPSEng32.dll = Symantec Intrusion Detection


Note: The crash report lists this program; KLOCKDLL.dll = unknown – found reference to ‘Keyboard Lock Status driver’

bp-74aed823-cc3d-4559-adc0-785852170114 Signature: IPCError-browser | ShutDownKill Attention Sumo's there are 40 related bug reports IPSEng32.dll = Symantec Intrusion Detection Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation ++++++++++++++++++++++++++++++++++++++++++++++++++ bp-5dffe579-a08d-4484-aabe-513f62170113 Signature: OOM | large | js::AutoEnterOOMUnsafeRegion::crash | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::moveToTenured IPSEng32.dll = Symantec Intrusion Detection Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation This is for Sumo's Related Bugs 1257387 NEW --- crash in OOM | unknown | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::moveToTenured '''Note:''' The crash report lists this program; KLOCKDLL.dll = unknown – found reference to ‘Keyboard Lock Status driver’ ++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-5b8b5408-b5c7-4629-b5c4-ffc832161222 Signature: OOM | small System Memory Use Percentage '''89''' Attention Sumo's there are 40 related bug reports Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation IPSEng32.dll = Symantec Intrusion Detection '''Note:''' The crash report lists this program; KLOCKDLL.dll = unknown – found reference to ‘Keyboard Lock Status driver’ +++++++++++++++++++++++++++++++++++++++++++++++++ bp-8d9600f9-877f-401c-910c-6c9c62161221 Signature: OOM | large | js::AutoEnterOOMUnsafeRegion::crash | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::moveToTenured Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder IPSEng32.dll = Symantec Intrusion Detection This is for Sumo's Related Bugs 1257387 NEW --- crash in OOM | unknown | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::moveToTenured '''Note:''' The crash report lists this program; KLOCKDLL.dll = unknown – found reference to ‘Keyboard Lock Status driver’ +++++++++++++++++++++++++++++++++++++++++++++++++ bp-d0124817-0c02-4e8a-9198-77d202161220 Signature: OOM | small System Memory Use Percentage '''88''' Attention Sumo's there are 40 related bug reports Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation IPSEng32.dll = Symantec Intrusion Detection '''Note:''' The crash report lists this program; KLOCKDLL.dll = unknown – found reference to ‘Keyboard Lock Status driver’
FredMcD
  • Top 10 Contributor
4308 solutions 60504 answers

Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?


https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration -------------------- Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? ------------------- '''https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster''' '''https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix''' '''https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding'''
cor-el
  • Top 10 Contributor
  • Moderator
17689 solutions 160039 answers

Try to disable multi-process tabs in Firefox. You can disable multi-process tabs in Firefox by setting the related prefs to false on the about:config page.

  • browser.tabs.remote.autostart = false
  • browser.tabs.remote.autostart.2 = false

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.

Try to disable multi-process tabs in Firefox. You can disable multi-process tabs in Firefox by setting the related prefs to false on the about:config page. *browser.tabs.remote.autostart = false *browser.tabs.remote.autostart.2 = false *http://www.ghacks.net/2016/07/22/multi-process-firefox/ You can open the <b>about:config</b> page via the location/address bar. You can accept the warning and click "I'll be careful" to continue. *http://kb.mozillazine.org/about:config

Helpful Reply

Hello,

Thank you for your reply.

I set this config this morning.

Tonight RAM usage is nearly at typical crash levels (currently 1.6GB with one tab open, and is running at 4% CPU). This is better than normal after 12 hours of sitting there, and it hasn't crashed yet, but it is still very slow.

Is there anything else I can try?

David

Hello, Thank you for your reply. I set this config this morning. Tonight RAM usage is nearly at typical crash levels (currently 1.6GB with one tab open, and is running at 4% CPU). This is better than normal after 12 hours of sitting there, and it hasn't crashed yet, but it is still very slow. Is there anything else I can try? David

Question owner

Update: I have not used FF this evening, but see it's now running at 15% - 16% CPU and RAM has reached 1.73GB. It is very slow...

Update: I have not used FF this evening, but see it's now running at 15% - 16% CPU and RAM has reached 1.73GB. It is very slow...
FredMcD
  • Top 10 Contributor
4308 solutions 60504 answers

Start your Computer in safe mode with networking. Then start Firefox. Try Safe websites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' websites. Is the problem still there? '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]'''
rflexible 0 solutions 19 answers

I have a similar problem bp-0a62504e-71da-469b-bb94-b13611170518

I have a similar problem bp-0a62504e-71da-469b-bb94-b13611170518
cor-el
  • Top 10 Contributor
  • Moderator
17689 solutions 160039 answers

Hi rflexible

Best would be to keep the discussion in your own thread and nor post in multiple threads to avoid confusion about your issue and what has been tried.

This is also an older thread from January 2017, so I'm going to lock this thread.

Please do not reopen older threads since all crashes are different anyway.

Hi rflexible Best would be to keep the discussion in your own thread and nor post in multiple threads to avoid confusion about your issue and what has been tried. *[[/questions/1159809]] MozCrashReason: MOZ_CRASH() EXCEPTION_BREAKPOINT This is also an older thread from January 2017, so I'm going to lock this thread. Please do not reopen older threads since all crashes are different anyway.

Modified by cor-el