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Got a strange RoboForm look-alike dialog box asking me for my username and password every time I log into my MSN Outlook mail!?

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Got a strange RoboForm look-alike dialog box asking me for my username and password every time I log into my MSN Outlook mail!? I ignore it and populate the name and password fields under Outlook and all is fine but still seems weird. What should I do, reformat the hard drive and start over? Just kidding.

I submitted the screens and text to Roboform but they said the dialogue box wasn't theirs, and to check with you at Mozilla cuz it doesn't happen under Chrome or any other login screen -- It looks like a RoboForm Master Password challenge, and when I searched for a remedy under Firefox describing the anomaly, it returned a weird string with a link to Chrome WTF!

Here's the correspondence with Roboform:

Sorry, {My Name}. We are not entitled to give any recipes or solutions for other products. We can only account for Roboform and its features. If the window you see comes from Mozilla - you should ask Mozilla's support about it. If some advise comes from official Mozilla's support representative - it should be legitimate, although path chrome://pippki/content/resetpassword.xul looks weird indeed.

You wrote (2016/12/28 03:11 pm EST) Thank you but now I'm really confused. You said "this popup is not from RoboForm, and that it's a Firefox dialog." "It seems you've enabled Master Password in Firefox itself: Tools -> Options -> Security." "Note: This password is not related to RoboForm Master Password" Apparently so but I have no recollection of the password entered and yet when I follow directions for resetting Firefox Master Password (see https://support.mozilla.org/en-US/kb/reset-your-master-password-if-you-forgot-it), it cites a string with reference to CHROME! I don't get it! I'm supposed to be in Firefox to remedy this.

To wit it says "In the Firefox location bar, enter the following location: —> chrome://pippki/content/resetpassword.xul and Press Enter. <—

The "Reset Master Password" page will appear. Click the Reset button, to reset your master password.

Have you tried this? It looks hinky.

I'm confused, please advise, Thank you.

{My name} Olivia replied (2016/12/27 09:40 am EST) Thank you for your message, BajaBozo.

This popup is not from RoboForm, this is Firefox dialog. It seems you have enabled Master Password in Firefox itself: Tools -> Options -> Security. Note: This password is not related to RoboForm Master Password. You wrote (2016/12/27 05:20 am EST)

Here is a cropped screenshot below of the suspect login box you requested:

https://1drv.ms/i/s!At_DM02srbqEgylaibfiIlFfmWst

I run browsers for both Firefox and Chrome, but your suspect Roboform login box only appears under Firefox not Chrome.

I cropped the screenshot, so if you need the whole image let me know.

Is it yours and legit or is it malware?

Thank you. Attached file(s):

To wit it says "In the Firefox location bar, enter the following location: —> chrome://pippki/content/resetpassword.xul and Press Enter. <—

The "Reset Master Password" page will appear. Click the Reset button, to reset your master password.

Have you tried this link? It looks hinky.

I'm confused, please advise, Thank you.

https://1drv.ms/i/s!At_DM02srbqEgylaibfiIlFfmWst

Got a strange RoboForm look-alike dialog box asking me for my username and password every time I log into my MSN Outlook mail!? I ignore it and populate the name and password fields under Outlook and all is fine but still seems weird. What should I do, reformat the hard drive and start over? Just kidding. I submitted the screens and text to Roboform but they said the dialogue box wasn't theirs, and to check with you at Mozilla cuz it doesn't happen under Chrome or any other login screen -- It looks like a RoboForm Master Password challenge, and when I searched for a remedy under Firefox describing the anomaly, it returned a weird string with a link to Chrome WTF! Here's the correspondence with Roboform: Sorry, {My Name}. We are not entitled to give any recipes or solutions for other products. We can only account for Roboform and its features. If the window you see comes from Mozilla - you should ask Mozilla's support about it. If some advise comes from official Mozilla's support representative - it should be legitimate, although path chrome://pippki/content/resetpassword.xul looks weird indeed. You wrote (2016/12/28 03:11 pm EST) Thank you but now I'm really confused. You said "this popup is not from RoboForm, and that it's a Firefox dialog." "It seems you've enabled Master Password in Firefox itself: Tools -> Options -> Security." "Note: This password is not related to RoboForm Master Password" Apparently so but I have no recollection of the password entered and yet when I follow directions for resetting Firefox Master Password (see https://support.mozilla.org/en-US/kb/reset-your-master-password-if-you-forgot-it), it cites a string with reference to CHROME! I don't get it! I'm supposed to be in Firefox to remedy this. To wit it says "In the Firefox location bar, enter the following location: —> chrome://pippki/content/resetpassword.xul and Press Enter. <— The "Reset Master Password" page will appear. Click the Reset button, to reset your master password. Have you tried this? It looks hinky. I'm confused, please advise, Thank you. {My name} Olivia replied (2016/12/27 09:40 am EST) Thank you for your message, BajaBozo. This popup is not from RoboForm, this is Firefox dialog. It seems you have enabled Master Password in Firefox itself: Tools -> Options -> Security. Note: This password is not related to RoboForm Master Password. You wrote (2016/12/27 05:20 am EST) Here is a cropped screenshot below of the suspect login box you requested: https://1drv.ms/i/s!At_DM02srbqEgylaibfiIlFfmWst I run browsers for both Firefox and Chrome, but your suspect Roboform login box only appears under Firefox not Chrome. I cropped the screenshot, so if you need the whole image let me know. Is it yours and legit or is it malware? Thank you. Attached file(s): To wit it says "In the Firefox location bar, enter the following location: —> chrome://pippki/content/resetpassword.xul and Press Enter. <— The "Reset Master Password" page will appear. Click the Reset button, to reset your master password. Have you tried this link? It looks hinky. I'm confused, please advise, Thank you. https://1drv.ms/i/s!At_DM02srbqEgylaibfiIlFfmWst
Attached screenshots

Chosen solution

That screenshot looks like the Firefox Master Password dialog. "Software Security Device" is Firefox terminology for the Master Password feature.

In Firefox Tools > Options -> Security = is Use a Master Password check-marked? When you open Saved Logins does that website appear with a saved username and password?

If so, maybe Roboform is in conflict with the Firefox Master Password feature?? My guess would be to disable the Master Password feature in Firefox and just use Roboform; but make sure your credentials for that website are in Roboform.

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FredMcD
  • Top 10 Contributor
2879 solutions 38775 answers

That is from a website wanting a password. But it's not labeled. Never give anyone or anything your password if you are not sure where the information is going. That is how scammers work.

Is this only with MSN, what about other websites? Is MSN your homepage?

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

That is from a website wanting a password. But it's not labeled. Never give anyone or anything your password if you are not sure where the information is going. That is how scammers work. Is this only with MSN, what about other websites? Is MSN your homepage? Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?
the-edmeister
  • Moderator
5035 solutions 37116 answers

Chosen Solution

That screenshot looks like the Firefox Master Password dialog. "Software Security Device" is Firefox terminology for the Master Password feature.

In Firefox Tools > Options -> Security = is Use a Master Password check-marked? When you open Saved Logins does that website appear with a saved username and password?

If so, maybe Roboform is in conflict with the Firefox Master Password feature?? My guess would be to disable the Master Password feature in Firefox and just use Roboform; but make sure your credentials for that website are in Roboform.

That screenshot looks like the Firefox Master Password dialog. "Software Security Device" is Firefox terminology for the Master Password feature. In Firefox Tools > Options -> Security = is '''Use a Master Password''' check-marked? When you open Saved Logins does that website appear with a saved username and password? If so, maybe Roboform is in conflict with the Firefox Master Password feature?? My guess would be to disable the Master Password feature in Firefox and just use Roboform; but make sure your credentials for that website are in Roboform.

Question owner

I don't know if it's "solved or not" but it went away and i don't see the dialogue box anymore when I log into MSN Outlook.

And thanks to everybody for trying.

The weird thing though still is that link I found under Mozilla with a reference to Chrome "chrome://pippki/content/resetpassword.xul and Press Enter. <—> The "Reset Master Password" page will appear. Click the Reset button, to reset your master password.

Is this the conflict somebody mentioned above ?

Oh well all's well that ends well -- until it comes back and bites me again.

OH-OH-OH BTW one more question, Chrome announced about a year ago their updates would no longer install and perform under Windows Vista with warnings to users like me that we're taking a security risk not upgrading our Windows Vista OS platforms to Windows 10 or better -- what's the feedback here on that? Do you believe it, and no offense but the Chrome footprint seems a lot snappier than the loads and stalls I get running Firefox. Any advice? Thank you.

I don't know if it's "solved or not" but it went away and i don't see the dialogue box anymore when I log into MSN Outlook. And thanks to everybody for trying. The weird thing though still is that link I found under Mozilla with a reference to Chrome "chrome://pippki/content/resetpassword.xul and Press Enter. <—> The "Reset Master Password" page will appear. Click the Reset button, to reset your master password. Is this the conflict somebody mentioned above ? Oh well all's well that ends well -- until it comes back and bites me again. OH-OH-OH BTW one more question, Chrome announced about a year ago their updates would no longer install and perform under Windows Vista with warnings to users like me that we're taking a security risk not upgrading our Windows Vista OS platforms to Windows 10 or better -- what's the feedback here on that? Do you believe it, and no offense but the Chrome footprint seems a lot snappier than the loads and stalls I get running Firefox. Any advice? Thank you.
FredMcD
  • Top 10 Contributor
2879 solutions 38775 answers

Resetting your master password will remove all of your saved usernames and passwords. This is a security feature.

Resetting your master password will remove all of your saved usernames and passwords. This is a security feature.
the-edmeister
  • Moderator
5035 solutions 37116 answers

"The weird thing though still is that link I found under Mozilla with a reference to Chrome "chrome://pippki/content/resetpassword.xul "

chrome:// is what the Gecko / Firefox user interface is called. Google co-opted that term for their web browser and their operating system. Imitation is the sincerest form of flattery.

'''''"The weird thing though still is that link I found under Mozilla with a reference to Chrome "chrome://pippki/content/resetpassword.xul "''''' chrome:// is what the Gecko / Firefox user interface is called. Google co-opted that term for their web browser and their operating system. ''Imitation is the sincerest form of flattery.''
cor-el
  • Top 10 Contributor
  • Moderator
15126 solutions 137172 answers
See e.g.: *https://support.mozilla.org/kb/your-hardware-no-longer-supported *https://support.mozilla.org/kb/end-support-windows-xp-and-vista