X
Tap here to go to the mobile version of the site.

Support Forum

I am trying to login on a new computer and cannot. i cannot receive the verificaion

Posted

I need to login on a new pc to sync. Mozilla wants to send me an email to the email address, which I no longer have access to. I also need to update my email address to a current one. What can I do?

I need to login on a new pc to sync. Mozilla wants to send me an email to the email address, which I no longer have access to. I also need to update my email address to a current one. What can I do?

Chosen solution

Currently there is no way to change the email address for a Sync account (aka Firefox Account). The email address is the "username" for the Firefox Account; as such it can't be changed.

As Fred mentioned, create a new Firefox Account to continue using Sync. You will need to use an older device that has your "Sync data" when setting up the new Firefox Account. Once your data is "sync'd" to the Sync server, then connect that new device.

https://support.mozilla.org/en-US/kb/access-mozilla-services-firefox-accounts

https://support.mozilla.org/en-US/kb/im-having-problems-with-my-firefox-account

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • McAfee MSC FF plugin DLL
  • The plugin allows you to have a better experience with Microsoft SharePoint

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:50.0) Gecko/20100101 Firefox/50.0

More Information

FredMcD
  • Top 10 Contributor
4272 solutions 59922 answers

Is there anything on the sync you are trying to recover?

It would be best to close the old sync and create a new one.

Is there anything on the sync you are trying to recover? It would be best to close the old sync and create a new one.
the-edmeister
  • Top 25 Contributor
  • Moderator
5412 solutions 40310 answers

Chosen Solution

Currently there is no way to change the email address for a Sync account (aka Firefox Account). The email address is the "username" for the Firefox Account; as such it can't be changed.

As Fred mentioned, create a new Firefox Account to continue using Sync. You will need to use an older device that has your "Sync data" when setting up the new Firefox Account. Once your data is "sync'd" to the Sync server, then connect that new device.

https://support.mozilla.org/en-US/kb/access-mozilla-services-firefox-accounts

https://support.mozilla.org/en-US/kb/im-having-problems-with-my-firefox-account

Currently there is no way to change the email address for a Sync account (aka Firefox Account). The email address is the "username" for the Firefox Account; as such it can't be changed. As Fred mentioned, create a new Firefox Account to continue using Sync. You will need to use an older device that has your "Sync data" when setting up the new Firefox Account. Once your data is "sync'd" to the Sync server, then connect that new device. https://support.mozilla.org/en-US/kb/access-mozilla-services-firefox-accounts https://support.mozilla.org/en-US/kb/im-having-problems-with-my-firefox-account