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Mozilla updates will not install on my hard drive. How can I fix this?

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  • 1 has this problem
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  • Last reply by FredMcD

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Mozilla updates download without a problem. When I am asked if Mozilla can make changes to my hard drive and I click yes, the updates are blocked and I am instructed to make sure that only one version of Firefox is installed. There is only one. I know that this may not be a Firefox problem but if you have had this problem, where do I go from here? Thank you.

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Many protection programs have problems with the update stubs. Download Firefox For All languages And Systems {web link}


Separate Issue; Your System Details shows;

Installed Plug-ins

Shockwave Flash 23.0 r0 Shockwave Flash 12.0 r0
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Flash: Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac

Then reinstall the latest version.

Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x.

Flash Player Version: 23.0.0. 207 Flash Player (Linux) Version 11.2. 202.644

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only>


See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration