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On "Create a Firefox Account to continue to Firefox Sync" page, has a red "Working..." bar and spinning wheel of death.

Posted

Earlier tonight I set up a Firefox account (I've been a loyal user of the browser 10+ years), and everything worked fine. When I tried to log in to Sync it produced the above result. After waiting well over an hour for it to actually log in, I decided to delete the account and create it directly from the Sync page, but the same result occurred.

Earlier tonight I set up a Firefox account (I've been a loyal user of the browser 10+ years), and everything worked fine. When I tried to log in to Sync it produced the above result. After waiting well over an hour for it to actually log in, I decided to delete the account and create it directly from the Sync page, but the same result occurred.

Chosen solution

hi Slycon, sorry for the late reply. unfortunately this is currently a known issue in firefox 50 when you have set the browser to run in permanent private browsing mode ("never remember history" in the options > privacy panel). firefox developers are working to get this fixed in upcoming versions again...

Settings for privacy, browsing history and do-not-track

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Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.8
  • DivX Plus Web Player version 2.2.0.52
  • DivX VOD Helper Plug-in
  • DivX® Content Upload Plugin
  • Google Update
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • RealDownloader Plugin
  • Rhapsody Player Engine Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealPlayer Download Plugin
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • Shockwave Flash 23.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.7.637
  • 5.1.30514.0
  • Npdsplay dll
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:50.0) Gecko/20100101 Firefox/50.0

More Information

philipp
  • Top 25 Contributor
  • Moderator
5315 solutions 23470 answers

Chosen Solution

hi Slycon, sorry for the late reply. unfortunately this is currently a known issue in firefox 50 when you have set the browser to run in permanent private browsing mode ("never remember history" in the options > privacy panel). firefox developers are working to get this fixed in upcoming versions again...

Settings for privacy, browsing history and do-not-track

hi Slycon, sorry for the late reply. unfortunately this is currently a known issue in firefox 50 when you have set the browser to run in permanent private browsing mode ("never remember history" in the ''options > privacy'' panel). firefox developers are working to get this fixed in upcoming versions again... [[Settings for privacy, browsing history and do-not-track]]

Question owner

Thank you so much philipp, and while I hope the developers do indeed fix the issue in upcoming versions, changing my settings resolved my issue. I was able to sign in to Sync, and I now have access to my bookmarks/passwords on my mobile phone.

Thank you so much philipp, and while I hope the developers do indeed fix the issue in upcoming versions, changing my settings resolved my issue. I was able to sign in to Sync, and I now have access to my bookmarks/passwords on my mobile phone.