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Why doesn't Okta work in Firefox?

Posted

Okta.com single sign-on does not work for most sites in Firefox (keeps asking for a browser plug-in, no matter how many times you install it.

Okta.com single sign-on does not work for most sites in Firefox (keeps asking for a browser plug-in, no matter how many times you install it.

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.15
  • Adobe PDF Plug-In For Firefox and Netscape 15.20.20039
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • Citrix Online App Detector Plugin
  • Zeon PDF Plugin For Mozilla
  • Google Update
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • The plugin allows you to have a better experience with Microsoft Lync
  • Shockwave Flash 23.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.1.151
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.2.122
  • 5.1.50428.0
  • NPWLPG
  • iTunes Detector Plug-in

Application

  • Firefox 50.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:50.0) Gecko/20100101 Firefox/50.0
  • Support URL: https://support.mozilla.org/1/firefox/50.0/WINNT/en-US/

Extensions

  • Application Update Service Helper 1.0 (aushelper@mozilla.org)
  • Multi-process staged rollout 1.5 (e10srollout@mozilla.org)
  • Norton Security Toolbar 2016.8.0.95 ({C1A2A613-35F1-4FCF-B27F-2840527B6556})
  • Okta Secure Web Authentication Plug-in 5.8.0 (plugin@okta.com)
  • Pocket 1.0.5 (firefox@getpocket.com)
  • Web Compat 1.0 (webcompat@mozilla.org)
  • Adobe Acrobat - Create PDF 2.0 (web2pdfextension@web2pdf.adobedotcom) (Inactive)
  • PDF Converter 7.0 1.0 (nuance@pdf7) (Inactive)
  • Saver Assistant 1.0.0 (@saverassistant) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon HD 7470
  • adapterDescription2:
  • adapterDeviceID: 0x6778
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterSubsysID: 21201028
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • clearTypeParameters: DISPLAY1 [ Gamma: 2.2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 300 ] DISPLAY2 [ Gamma: 2.2 Pixel Structure: RGB ClearType Level: 50 Enhanced Contrast: 200 ]
  • crashGuards: []
  • currentAudioBackend: wasapi
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.21976
  • driverDate: 7-21-2015
  • driverDate2:
  • driverVersion: 15.200.1065.0
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'disabled', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'disabled', u'message': u'Disabled by default', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}]}
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: No; D3D9 blacklisted with DLL atiumd64.dll (9.14.10.1128)
  • webgl2Renderer: (no info)
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 7470 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
the-edmeister
  • Top 25 Contributor
  • Moderator
5425 solutions 40500 answers

The browser you used to post here does show a Okta Secure Web Authentication Plug-in 5.8.0 as being installed; it shows under the Extensions category in your More System Details to the right of your posting.

If your problem just started with the Firefox 50 update, maybe that "Plugin" / extension isn't compatible with Firefox 50?

Sorry, I have never heard of that add-on before, not familiar with how it works. Have you tried Okta Community support? https://support.okta.com/help/community

The browser you used to post here does show a ''' Okta Secure Web Authentication Plug-in 5.8.0''' as being installed; it shows under the Extensions category in your More System Details to the right of your posting. If your problem just started with the Firefox 50 update, maybe that "Plugin" / extension isn't compatible with Firefox 50? Sorry, I have never heard of that add-on before, not familiar with how it works. Have you tried Okta Community support? https://support.okta.com/help/community