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Firefox wont download .exe files. with an error message "failed". I am able to download exe's using other browsers on the same computer

Posted

I cant download .exe files via firefox. I can download other file types..(ex. pdf, txt) I am also able to download EXE files via other browsers, (IE and Chrome). I have Refreshed Firefox, and Reinstalled Firefox. I have cleared the mimetypes. please let me know if you have any other thoughts.

thanks

I cant download .exe files via firefox. I can download other file types..(ex. pdf, txt) I am also able to download EXE files via other browsers, (IE and Chrome). I have Refreshed Firefox, and Reinstalled Firefox. I have cleared the mimetypes. please let me know if you have any other thoughts. thanks

Chosen solution

In the past, some users have created a new environment variable, using a batch file, to point Firefox to a different temp folder location. I haven't tried that myself. Here's an example thread from another site about that:

[SOLVED] Force Folder "mozilla-temp-files" to a Ramdisk? • mozillaZine Forums

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • ActiveTouch General Plugin Container Version 105
  • Adobe PDF Plug-In For Firefox and Netscape 15.20.20039
  • Google Update
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.111.2 for Mozilla browsers
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • The plugin allows you to have a better experience with Microsoft Lync
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • Polycom Player NPAPI Browser Plugin
  • Shockwave Flash 23.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.2.1.171
  • 5.1.41212.0
  • The VMware Client Support Plug-in
  • VMware Remote Console Plug-in
  • VMware Remote Console and Client Integration Plug-in
  • iTunes Detector Plug-in

Application

  • Firefox 49.0.2
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:49.0) Gecko/20100101 Firefox/49.0
  • Support URL: https://support.mozilla.org/1/firefox/49.0.2/WINNT/en-US/

Extensions

  • Multi-process staged rollout 1.3 (e10srollout@mozilla.org)
  • Pocket 1.0.4 (firefox@getpocket.com)
  • Web Compat 1.0 (webcompat@mozilla.org)
  • ClipConverter Desktop 1.1.2 (desktop@clipconverter.cc) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

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  • crashGuards: []
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Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4255 solutions 59584 answers

Helpful Reply

Is this at any site or some sites?

Firefox should treat EXE files just like any other file.

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

Is this at any site or some sites? Firefox should treat EXE files just like any other file. Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?

Question owner

restarting in safe mode had no change. and it appears to be all sites. ive attempeted .exe downloads from well known trusted sites like www.java.com and adobe flash.... etc..

restarting in safe mode had no change. and it appears to be all sites. ive attempeted .exe downloads from well known trusted sites like www.java.com and adobe flash.... etc..
FredMcD
  • Top 10 Contributor
4255 solutions 59584 answers

Start your Computer in safe mode with networking. Then start Firefox. Try Safe websites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' websites. Is the problem still there? '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]'''

Question owner

thanks again for the reply I am unable to start this computer in Safe mode. it is an IT manages system and bitlocker data encryption is enabled, and will not boot in any other mode without getting key codes from IT to enable other options. I have confirmed that there are no group policy items specific to firefox or downloading .exe.

thanks again for the reply I am unable to start this computer in Safe mode. it is an IT manages system and bitlocker data encryption is enabled, and will not boot in any other mode without getting key codes from IT to enable other options. I have confirmed that there are no group policy items specific to firefox or downloading .exe.
FredMcD
  • Top 10 Contributor
4255 solutions 59584 answers

I asked for Safe Mode because I suspected your protection programs. Have your IT check this out.

I asked for Safe Mode because I suspected your protection programs. Have your IT check this out.

Question owner

I have checked with IT, and they have confirmed there is nothing browser specific configured. (im able to download EXE's with IE and Chrome on this machine) I am also able to download exe's from other machines running firefox in our office, just not on my primary machine, and cant for the life of me figure it out. Are there any other suggestions? (in the mean time i will try to get into safe mode to confirm.)

I have checked with IT, and they have confirmed there is nothing browser specific configured. (im able to download EXE's with IE and Chrome on this machine) I am also able to download exe's from other machines running firefox in our office, just not on my primary machine, and cant for the life of me figure it out. Are there any other suggestions? (in the mean time i will try to get into safe mode to confirm.)
RAJESH07 0 solutions 2 answers

i am also able to download exes from other machines running firefox in lab

i am also able to download exes from other machines running firefox in lab
FredMcD
  • Top 10 Contributor
4255 solutions 59584 answers

Ask your IT to disable your protection as a test. What programs are you using for protection?

Ask your IT to disable your protection as a test. What programs are you using for protection?

Question owner

getting closer. we have Semantic Endpoint protection enabled.(still attempting to get IT to disable this short term to test) I found a log file that shows that, even thought my "downloads" directory is set to C:\Users\<user>\Desktop the initial download is attempting to go to c:\Users\<user>\AppData\local\Temp\. and this appears to be a protected directory.

Why is it attempting to download here first and not the designated download directory?

getting closer. we have Semantic Endpoint protection enabled.(still attempting to get IT to disable this short term to test) I found a log file that shows that, even thought my "downloads" directory is set to C:\Users\<user>\Desktop the initial download is attempting to go to c:\Users\<user>\AppData\local\Temp\. and this appears to be a protected directory. Why is it attempting to download here first and not the designated download directory?
FredMcD
  • Top 10 Contributor
4255 solutions 59584 answers

Tell your IT about that. Endpoint may be blocking this.

When you choose to look at, view, or download a file, first it is downloaded. If you are just viewing the file, it is downloaded to a temp folder, then opened from there.

Otherwise, it is downloaded to your chosen folder for later use.

Your system may be downloading to the temp first, then moving the file to the chosen folder after.

Tell your IT about that. Endpoint may be blocking this. When you choose to look at, view, or download a file, first it is downloaded. If you are just viewing the file, it is downloaded to a temp folder, then opened from there. Otherwise, it is downloaded to your chosen folder for later use. Your system may be downloading to the temp first, then moving the file to the chosen folder after.
jscher2000
  • Top 10 Contributor
8758 solutions 71662 answers

will9875 said

I found a log file that shows that, even thought my "downloads" directory is set to C:\Users\<user>\Desktop the initial download is attempting to go to c:\Users\<user>\AppData\local\Temp\. and this appears to be a protected directory.

Why is it attempting to download here first and not the designated download directory?

Firefox always uses the Windows temp folder to start the download in the background, it has started as soon as you see the Open/Save/Cancel dialog.

Can you use Open, for example, if you are launching a download such as PDF that has a well established handler?

If Open works but Save does not, there may be a permissions issue moving the EXE to the destination folder. Something like that came up a long time ago, but I haven't heard of it recently.

''will9875 [[#answer-929598|said]]'' <blockquote> I found a log file that shows that, even thought my "downloads" directory is set to C:\Users\<user>\Desktop the initial download is attempting to go to c:\Users\<user>\AppData\local\Temp\. and this appears to be a protected directory. <br><br> Why is it attempting to download here first and not the designated download directory? </blockquote> Firefox always uses the Windows temp folder to start the download in the background, it has started as soon as you see the Open/Save/Cancel dialog. Can you use Open, for example, if you are launching a download such as PDF that has a well established handler? If Open works but Save does not, there may be a permissions issue moving the EXE to the destination folder. Something like that came up a long time ago, but I haven't heard of it recently.

Question owner

non executable files download just fine for me. I have changed settings to "always ask me where to download" I still get a "failed" download before it even asks me open/save/cancel.

is there a way to maybe change the windows temp location firefox uses? IE and Chrome do not have this problem on this computer and use different locations

non executable files download just fine for me. I have changed settings to "always ask me where to download" I still get a "failed" download before it even asks me open/save/cancel. is there a way to maybe change the windows temp location firefox uses? IE and Chrome do not have this problem on this computer and use different locations
jscher2000
  • Top 10 Contributor
8758 solutions 71662 answers

Chosen Solution

In the past, some users have created a new environment variable, using a batch file, to point Firefox to a different temp folder location. I haven't tried that myself. Here's an example thread from another site about that:

[SOLVED] Force Folder "mozilla-temp-files" to a Ramdisk? • mozillaZine Forums

In the past, some users have created a new ''environment variable'', using a batch file, to point Firefox to a different temp folder location. I haven't tried that myself. Here's an example thread from another site about that: [http://forums.mozillazine.org/viewtopic.php?f=38&t=2950121 &#91;SOLVED&#93; Force Folder "mozilla-temp-files" to a Ramdisk? • mozillaZine Forums]

Question owner

Thanks, Changing the environment variable made a difference. Symantic was blocking exe's in the default TEMP folders. following this:

http://forums.mozillazine.org/viewtopic.php?f=38&t=2950121

%USERPROFILE%\AppData\Local\Microsoft\Windows\Temporary Internet Files\

I redirected TEMP and TMP to point to the IE temp folder, restarted firefox and the download worked.

Thanks, Changing the environment variable made a difference. Symantic was blocking exe's in the default TEMP folders. following this: http://forums.mozillazine.org/viewtopic.php?f=38&t=2950121 %USERPROFILE%\AppData\Local\Microsoft\Windows\Temporary Internet Files\ I redirected TEMP and TMP to point to the IE temp folder, restarted firefox and the download worked.

Helpful Reply

Thanks again everyone for the help!

Thanks again everyone for the help!