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printing not working in 47.0.1

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Updated from 45 to 47. Can't print from Firefox. Message comes up "preparing" then hangs. Clinking on firefox window comes up "Not Responding". Have to kill Firefox and re-start. Printing works after installing 46.0.1

Updated from 45 to 47. Can't print from Firefox. Message comes up "preparing" then hangs. Clinking on firefox window comes up "Not Responding". Have to kill Firefox and re-start. Printing works after installing 46.0.1

Chosen solution

hi, please see if updating to firefox 49 can address the issue: https://www.mozilla.org/en-US/firefox/all/

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 23.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:46.0) Gecko/20100101 Firefox/46.0

More Information

philipp
  • Top 25 Contributor
  • Moderator
5291 solutions 23374 answers

Chosen Solution

hi, please see if updating to firefox 49 can address the issue: https://www.mozilla.org/en-US/firefox/all/

hi, please see if updating to firefox 49 can address the issue: https://www.mozilla.org/en-US/firefox/all/

Question owner

Yes, updating to 49 fixed the problem. Thanks.

Strange thing is I did asked Firefox to check for updates and it told me I was up to date with 47.0.1.

Yes, updating to 49 fixed the problem. Thanks. Strange thing is I did asked Firefox to check for updates and it told me I was up to date with 47.0.1.