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Firefox crashes

Posted

Hello,

My firefox keep crashing randomly. I have tried in safe mode. A clean install etc.. It keeps crashing. I have latest version.

Crashing id: https://crash-stats.mozilla.com/report/index/0d98146c-771c-4ef4-9110-8dc992161007

Hello, My firefox keep crashing randomly. I have tried in safe mode. A clean install etc.. It keeps crashing. I have latest version. Crashing id: https://crash-stats.mozilla.com/report/index/0d98146c-771c-4ef4-9110-8dc992161007

Additional System Details

Installed Plug-ins

  • Google Update
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • 5.1.40728.0
  • VLC media player Web Plugin

Application

  • Firefox 49.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:49.0) Gecko/20100101 Firefox/49.0
  • Support URL: https://support.mozilla.org/1/firefox/49.0.1/WINNT/fr/

Extensions

  • Multi-process staged rollout 1.2 (e10srollout@mozilla.org)
  • Pocket 1.0.4 (firefox@getpocket.com)
  • Web Compat 1.0 (webcompat@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GTX 660
  • adapterDescription2:
  • adapterDeviceID: 0x11c0
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 2048
  • adapterRAM2:
  • adapterSubsysID: 28771462
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • crashGuards: []
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 6.3.9600.17999
  • driverDate: 10-1-2016
  • driverDate2:
  • driverVersion: 21.21.13.7306
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'disabled', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'disabled', u'message': u'Disabled by pref', u'type': u'user'}], u'name': u'HW_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct2D', u'log': [{u'status': u'unavailable', u'message': u'Direct2D requires Direct3D 11 compositing', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'disabled', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'unavailable', u'message': u'D3D11 compositing is disabled', u'type': u'default'}, {u'status': u'disabled', u'message': u'D3D11 compositing is disabled', u'type': u'env'}], u'name': u'D3D11_HW_ANGLE'}]}
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'ApzWheelInput': 1}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • supportsHardwareH264: No; Hardware video decoding disabled or blacklisted
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 660 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4258 solutions 59618 answers

Signature: nsLineBox::GetChildCount

Nothing was flagged in this report. Please post the last 7-10 crash reports.


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

Signature: nsLineBox::GetChildCount Nothing was flagged in this report. Please post the last 7-10 crash reports. ----------------- Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?

Question owner

It still crash in safe mode.

Here are the last crashes report:

92cca2c3-581e-479c-9088-8466a4f7a0d9 71baf410-d9e5-4f95-b8df-6c1a903f9153 5d47e8c3-ad91-4c4d-9fc7-543982161008 d5db8b34-e038-43d9-9b9a-bf91ada89d4b f3db5fae-064a-4d1a-bbe1-f16586ef9d87 bp-e8915bd0-631e-48d3-85b6-5ff142161007 bp-e5005095-aec6-4e1c-9137-c86652161007 bp-ab928897-610b-4fb5-a313-1ca692161007 bp-9d80a5ef-9b40-43d3-8e05-1ecec2161007 bp-fc70a3bc-3fbe-45d7-896e-928402161007 bp-0d98146c-771c-4ef4-9110-8dc992161007 bp-0b0cf13d-e469-4653-b3b4-b1f152161007 a8cc0c5f-8203-4655-9038-71522f42db7e db1bc2b6-61bb-4a8f-b766-cc46bdd45648 bp-80edf538-10de-47cc-bd90-0ec062161007 bp-507d5354-861a-4997-bdd6-c6c632161007 bp-d911ea00-b1fd-4add-8ab5-300962161007

It still crash in safe mode. Here are the last crashes report: 92cca2c3-581e-479c-9088-8466a4f7a0d9 71baf410-d9e5-4f95-b8df-6c1a903f9153 5d47e8c3-ad91-4c4d-9fc7-543982161008 d5db8b34-e038-43d9-9b9a-bf91ada89d4b f3db5fae-064a-4d1a-bbe1-f16586ef9d87 bp-e8915bd0-631e-48d3-85b6-5ff142161007 bp-e5005095-aec6-4e1c-9137-c86652161007 bp-ab928897-610b-4fb5-a313-1ca692161007 bp-9d80a5ef-9b40-43d3-8e05-1ecec2161007 bp-fc70a3bc-3fbe-45d7-896e-928402161007 bp-0d98146c-771c-4ef4-9110-8dc992161007 bp-0b0cf13d-e469-4653-b3b4-b1f152161007 a8cc0c5f-8203-4655-9038-71522f42db7e db1bc2b6-61bb-4a8f-b766-cc46bdd45648 bp-80edf538-10de-47cc-bd90-0ec062161007 bp-507d5354-861a-4997-bdd6-c6c632161007 bp-d911ea00-b1fd-4add-8ab5-300962161007
FredMcD
  • Top 10 Contributor
4258 solutions 59618 answers

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29
Some of your crash reports weren’t sent to the Mozilla Servers. In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.) ;[[Image:aboutcrashesFx29|width=500]]
FredMcD
  • Top 10 Contributor
4258 solutions 59618 answers

bp-e8915bd0-631e-48d3-85b6-5ff142161007 bp-e5005095-aec6-4e1c-9137-c86652161007 bp-ab928897-610b-4fb5-a313-1ca692161007

Signature: `anonymous namespace::ProcessTwoPixelPairsDXDY<T>

Please submit and post the missing reports.


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

bp-e8915bd0-631e-48d3-85b6-5ff142161007 bp-e5005095-aec6-4e1c-9137-c86652161007 bp-ab928897-610b-4fb5-a313-1ca692161007 Signature: `anonymous namespace''::ProcessTwoPixelPairsDXDY<T> Please submit and post the missing reports. ----------------- Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?

Question owner

bp-e19fa38a-7b65-4c2e-b011-906922161009 09/10/2016 17:46 bp-7c9bb5e4-2b96-4c11-bfa9-ba7a82161009 09/10/2016 17:46 bp-1d811768-fb2c-457d-b317-ee2812161009 09/10/2016 17:46 bp-86c58fc9-34a6-483a-aed1-0f4022161009 09/10/2016 17:46 bp-24cb942d-eeae-4f5b-89b7-785712161009 09/10/2016 17:46 bp-e4b709b9-9cd1-49c5-8bd4-bd55e2161009 09/10/2016 17:45 bp-fa9379a2-c00a-44c5-8e22-f69422161009 09/10/2016 12:14 bp-5d47e8c3-ad91-4c4d-9fc7-543982161008 08/10/2016 18:48 bp-e8915bd0-631e-48d3-85b6-5ff142161007 07/10/2016 19:49 bp-e5005095-aec6-4e1c-9137-c86652161007 07/10/2016 19:49 bp-ab928897-610b-4fb5-a313-1ca692161007 07/10/2016 19:48 bp-9d80a5ef-9b40-43d3-8e05-1ecec2161007 07/10/2016 19:48 bp-fc70a3bc-3fbe-45d7-896e-928402161007 07/10/2016 19:48 bp-0d98146c-771c-4ef4-9110-8dc992161007 07/10/2016 19:06 bp-0b0cf13d-e469-4653-b3b4-b1f152161007 07/10/2016 18:57 bp-80edf538-10de-47cc-bd90-0ec062161007 07/10/2016 16:35 bp-507d5354-861a-4997-bdd6-c6c632161007 07/10/2016 14:04 bp-d911ea00-b1fd-4add-8ab5-300962161007 07/10/2016 13:21

bp-e19fa38a-7b65-4c2e-b011-906922161009 09/10/2016 17:46 bp-7c9bb5e4-2b96-4c11-bfa9-ba7a82161009 09/10/2016 17:46 bp-1d811768-fb2c-457d-b317-ee2812161009 09/10/2016 17:46 bp-86c58fc9-34a6-483a-aed1-0f4022161009 09/10/2016 17:46 bp-24cb942d-eeae-4f5b-89b7-785712161009 09/10/2016 17:46 bp-e4b709b9-9cd1-49c5-8bd4-bd55e2161009 09/10/2016 17:45 bp-fa9379a2-c00a-44c5-8e22-f69422161009 09/10/2016 12:14 bp-5d47e8c3-ad91-4c4d-9fc7-543982161008 08/10/2016 18:48 bp-e8915bd0-631e-48d3-85b6-5ff142161007 07/10/2016 19:49 bp-e5005095-aec6-4e1c-9137-c86652161007 07/10/2016 19:49 bp-ab928897-610b-4fb5-a313-1ca692161007 07/10/2016 19:48 bp-9d80a5ef-9b40-43d3-8e05-1ecec2161007 07/10/2016 19:48 bp-fc70a3bc-3fbe-45d7-896e-928402161007 07/10/2016 19:48 bp-0d98146c-771c-4ef4-9110-8dc992161007 07/10/2016 19:06 bp-0b0cf13d-e469-4653-b3b4-b1f152161007 07/10/2016 18:57 bp-80edf538-10de-47cc-bd90-0ec062161007 07/10/2016 16:35 bp-507d5354-861a-4997-bdd6-c6c632161007 07/10/2016 14:04 bp-d911ea00-b1fd-4add-8ab5-300962161007 07/10/2016 13:21

Question owner

And new one i just had:

bp-45c5312c-4dca-4781-8b73-9b9922161009 09/10/2016 17:49 bp-e19fa38a-7b65-4c2e-b011-906922161009 09/10/2016 17:46 bp-7c9bb5e4-2b96-4c11-bfa9-ba7a82161009 09/10/2016 17:46 bp-1d811768-fb2c-457d-b317-ee2812161009 09/10/2016 17:46 bp-86c58fc9-34a6-483a-aed1-0f4022161009 09/10/2016 17:46 bp-24cb942d-eeae-4f5b-89b7-785712161009 09/10/2016 17:46 bp-e4b709b9-9cd1-49c5-8bd4-bd55e2161009 09/10/2016 17:45 bp-fa9379a2-c00a-44c5-8e22-f69422161009

And new one i just had: bp-45c5312c-4dca-4781-8b73-9b9922161009 09/10/2016 17:49 bp-e19fa38a-7b65-4c2e-b011-906922161009 09/10/2016 17:46 bp-7c9bb5e4-2b96-4c11-bfa9-ba7a82161009 09/10/2016 17:46 bp-1d811768-fb2c-457d-b317-ee2812161009 09/10/2016 17:46 bp-86c58fc9-34a6-483a-aed1-0f4022161009 09/10/2016 17:46 bp-24cb942d-eeae-4f5b-89b7-785712161009 09/10/2016 17:46 bp-e4b709b9-9cd1-49c5-8bd4-bd55e2161009 09/10/2016 17:45 bp-fa9379a2-c00a-44c5-8e22-f69422161009
FredMcD
  • Top 10 Contributor
4258 solutions 59618 answers

bp-45c5312c-4dca-4781-8b73-9b9922161009

Signature: nsTHashtable<T>::GetEntry | nsTHashtable<T>::Contains | nsLineBox::Contains

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation ++++++++++++++++++++++++++++++++++++++++++++++++ bp-e19fa38a-7b65-4c2e-b011-906922161009 bp-7c9bb5e4-2b96-4c11-bfa9-ba7a82161009

Signature: nsLineBox::GetChildCount ++++++++++++++++++++++++++++++++++++++++++++++++ bp-1d811768-fb2c-457d-b317-ee2812161009

Signature: nsTHashtable<T>::GetEntry | nsTHashtable<T>::Contains | nsLineBox::Contains

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation +++++++++++++++++++++++++++++++++++++++++++++++++ bp-86c58fc9-34a6-483a-aed1-0f4022161009

Signature: nsLineBox::GetChildCount

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation

bp-45c5312c-4dca-4781-8b73-9b9922161009 Signature: nsTHashtable<T>::GetEntry | nsTHashtable<T>::Contains | nsLineBox::Contains Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation ++++++++++++++++++++++++++++++++++++++++++++++++ bp-e19fa38a-7b65-4c2e-b011-906922161009 bp-7c9bb5e4-2b96-4c11-bfa9-ba7a82161009 Signature: nsLineBox::GetChildCount ++++++++++++++++++++++++++++++++++++++++++++++++ bp-1d811768-fb2c-457d-b317-ee2812161009 Signature: nsTHashtable<T>::GetEntry | nsTHashtable<T>::Contains | nsLineBox::Contains Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation +++++++++++++++++++++++++++++++++++++++++++++++++ bp-86c58fc9-34a6-483a-aed1-0f4022161009 Signature: nsLineBox::GetChildCount Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation
FredMcD
  • Top 10 Contributor
4258 solutions 59618 answers
See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Question owner

I updated to latest version and also changed graphic card ( amd firepro and nvidia gtx ) i still get the same problem.

I updated to latest version and also changed graphic card ( amd firepro and nvidia gtx ) i still get the same problem.
FredMcD
  • Top 10 Contributor
4258 solutions 59618 answers

I've called for more help.

I've called for more help.