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My printer setting will not stay for my thermal printer.

Posted

I have been so frustrated for months. My printer setting will not stay in firefox. I use a Star TSP 700II printer and normally have zero problems. I constantly have to go into the about:config and reset my footers, headers, etc so that these will not print.

Also the size of my receipts for my store will just shrink and I can not change them. At first I thought it was Malware but now I am not sure. I have read and read and sometime it will fix but then it goes back to being tiny or the header and footer shows up again. And we change nothing.

Can you assist? My POS system has to use Firefox

I have been so frustrated for months. My printer setting will not stay in firefox. I use a Star TSP 700II printer and normally have zero problems. I constantly have to go into the about:config and reset my footers, headers, etc so that these will not print. Also the size of my receipts for my store will just shrink and I can not change them. At first I thought it was Malware but now I am not sure. I have read and read and sometime it will fix but then it goes back to being tiny or the header and footer shows up again. And we change nothing. Can you assist? My POS system has to use Firefox

Additional System Details

Installed Plug-ins

  • Provides information about the default web browser
  • Displays Java applet content, or a placeholder if Java is not installed.
  • Microsoft Lync 2010 Meeting Join Plug-in
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Shockwave Flash 22.0 r0
  • 5.1.50709.0
  • iPhoto6

Application

  • Firefox 46.0.1
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.10; rv:46.0) Gecko/20100101 Firefox/46.0
  • Support URL: https://support.mozilla.org/1/firefox/46.0.1/Darwin/en-US/

Extensions

  • Firefox Hello 3.0.0 (loop@mozilla.org)
  • Multi-process staged rollout 1.0 (e10srollout@mozilla.org)
  • Pocket 1.0 (firefox@getpocket.com)
  • Youtube Unblocker Remediation 1.2 (malware-remediation@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x0166
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x8086
  • driverDate:
  • driverVersion:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'quartz', u'AzureSkiaAccelerated': 1}
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: No;
  • webglRenderer: Intel Inc. -- Intel HD Graphics 4000 OpenGL Engine
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

As to the printer, try this; https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save

Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.


As to the receipts, how are they stored? A picture, separate text file . . . . . . Is it just the receipts, or the whole page?

Check your zoom controls.

<Control> + (plus) enlarge <Control> - (minus) reduce <Control> 0 (zero) restore

As to the printer, try this; '''https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save''' '''Note:''' Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software. ------------ As to the receipts, how are they stored? A picture, separate text file . . . . . . Is it just the receipts, or the whole page? Check your zoom controls. <Control> '''+''' (plus) enlarge <Control> '''-''' (minus) reduce <Control> '''0''' (zero) restore

Question owner

It prints fine in Safari. My POS works better on firefox. When I do a printer test. It works fine with their test receipt.

I am on a mac. It just so weird. Other suggestions.

It prints fine in Safari. My POS works better on firefox. When I do a printer test. It works fine with their test receipt. I am on a mac. It just so weird. Other suggestions.
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Try the printer again. But, use the Print Preview first. If there is an issue, you can then adjust it.

Try the printer again. But, use the Print Preview first. If there is an issue, you can then adjust it.