Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Problem when trying to logon to my Paypal account

  • 1 reply
  • 2 have this problem
  • Last reply by FredMcD

more options

- I want to make a purchase of something from a website and am given a number of payment options (Visa, Mastercard, Paypal etc) - if I choose to pay via 'Paypal' I am taken to a Paypal screen to enter my Username and Password. - When I enter my Username and Password my logon attempt is rejected and I'm told it is invalid

However, I AM entering the correct Username and Password. In fact when I go onto Safari and go through the same process, the Username and Password work fine and I'm able to complete my purchase.

How can I make Firefox work the same as Safari?

All Replies (1)

more options

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.