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Firefox will not open at all.

Posted

My computer is 6 years old so it is pretty old in computer terms. It has Windows 7 32 bit and 4G of RAM. Firefox has been getting slow for a while but now it just will not open at all when I click on it though when I shut down the computer it says "firefox needs to be shut down force re-start".

I have tried installing and re-installing, deleting all the App Data etc but this achieves nothing. I can't even get the program to respond by going to all programs ans using shift key to open in safe mode. Internet Explorer and Chrome work perfectly and load within a few seconds. I support the ideals of Mozilla and use the browser on my phone and Ipad but I am finally losing patience with it on desk top. Any ideas on how to solve this before I walk away? I have tried every single option you list on your site and nothing.

My computer is 6 years old so it is pretty old in computer terms. It has Windows 7 32 bit and 4G of RAM. Firefox has been getting slow for a while but now it just will not open at all when I click on it though when I shut down the computer it says "firefox needs to be shut down force re-start". I have tried installing and re-installing, deleting all the App Data etc but this achieves nothing. I can't even get the program to respond by going to all programs ans using shift key to open in safe mode. Internet Explorer and Chrome work perfectly and load within a few seconds. I support the ideals of Mozilla and use the browser on my phone and Ipad but I am finally losing patience with it on desk top. Any ideas on how to solve this before I walk away? I have tried every single option you list on your site and nothing.

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.116 Safari/537.36

More Information

philipp
  • Top 25 Contributor
  • Moderator
5291 solutions 23375 answers

hi, you could try installing firefox 49.0.2 which contained a fix for a problem that sounds pretty similar to what you've described. you can download this new version from https://www.mozilla.org/en-US/firefox/all/ and see if it works for you.

hi, you could try installing firefox 49.0.2 [https://www.mozilla.org/en-US/firefox/49.0.2/releasenotes/ which contained a fix for a problem] that sounds pretty similar to what you've described. you can download this new version from https://www.mozilla.org/en-US/firefox/all/ and see if it works for you.

Question owner

It seems to actually open now but it is still woefully slow: up to two minutes to boot up :(

It seems to actually open now but it is still woefully slow: up to two minutes to boot up :(
guigs 1072 solutions 11697 answers

Firefox takes a long time to start up might be helpful here, now that we have it starting!

[[Firefox takes a long time to start up]] might be helpful here, now that we have it starting!