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Chatstep used to work with upload/download images, now I get error code 713 and cannot do either. How do I fix?

Firefox Other
Exp4444 replied
Exp4444
Exp4444

I used to be able to use chatstep with no problem. I am using Windows 10. Maybe 3 weeks ago or so suddenly, when I dropped an image into the chat, I got error code 713 image cannot be downloaded. I also cannot receive images from others. I used Windows Edge and I was able to download an image without an error. Therefore, it must be firefox. I also turned off my antivirus and firewall and nothing changed. I tried changing most settings on the page information and that also did not help.

Any ideas?

I used to be able to use chatstep with no problem. I am using Windows 10. Maybe 3 weeks ago or so suddenly, when I dropped an image into the chat, I got error code 713 image cannot be downloaded. I also cannot receive images from others. I used Windows Edge and I was able to download an image without an error. Therefore, it must be firefox. I also turned off my antivirus and firewall and nothing changed. I tried changing most settings on the page information and that also did not help. Any ideas?
Oxylatium
Oxylatium
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Chosen Solution

Does it work?

All Replies (4)

Oxylatium
Oxylatium

Does it work when you test with a new profile? https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

Exp4444
Exp4444 Question owner

I will check that suggestion and get back to you. Thank you!

Oxylatium
Oxylatium

Chosen Solution

Does it work?

Exp4444
Exp4444 Question owner

unless I did it wrong, no. Just for fun I did the reset of firefox, that did not work. Then I made a new profile. That did not work either. I am unfortunately very busy so sorry for the slow reply.

I am curious as to why that would work? What does a new profile change that might be causing the error? If you know and are willing to share that, I would appreciate it. However, given my lack of time I am just going to use edge for situations like these. Or chrome. Thanks very much for your help :)