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The latest version of Firefox (49.0) has removed my passwords so how do I restore??

Posted

The latest update of Firefox, version 49.0, has removed my login passwords. In addition, I am no longer prompted to save a password when I enter a new login password despite having the "Remember logins for sites" checked on the Security Options page. How do I restore my login passwords?

The latest update of Firefox, version 49.0, has removed my login passwords. In addition, I am no longer prompted to save a password when I enter a new login password despite having the "Remember logins for sites" checked on the Security Options page. How do I restore my login passwords?

Chosen solution

Turns out my company network has updated it's security to disallow password storage within browsers. This is not a Firefox issue.

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • ActiveTouch General Plugin Container Version 105
  • Adobe PDF Plug-In For Firefox and Netscape 15.17.20050
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.51.2 for Mozilla browsers
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • NPWLPG
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 23.0 r0
  • Shockwave Flash 22.0 r0
  • 5.1.41212.0
  • iTunes Detector Plug-in

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:49.0) Gecko/20100101 Firefox/49.0

More Information

FredMcD
  • Top 10 Contributor
4256 solutions 59602 answers

Separate Issue; Your System Details shows;

Installed Plug-ins

Shockwave Flash 23.0 r0 Shockwave Flash 22.0 r0
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Flash: Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac

Then reinstall the latest version.

Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x.

Flash Player Version: 23.0.0.162 Flash Player (Linux) Version 11.2.202.635

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download.

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download.

Separate Issue; Your System Details shows; Installed Plug-ins Shockwave Flash 23.0 r0 Shockwave Flash 22.0 r0 <br>Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer. Flash: Grab the uninstaller from here: '''[http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows]''' '''[http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac]''' Then reinstall the latest version. '''Note: Windows users''' should download the '''active_x''' for ''Internet Explorer.'' '''and''' the '''plugin''' for ''Plugin-based browsers'' (like Firefox). '''Note: Windows 8 and Windows 10''' have built-in flash players and Adobe will cause a conflict. Install the '''plugin only.''' Not the '''active_x.''' Flash Player '''Version: 23.0.0.162''' Flash Player (Linux) '''Version 11.2.202.635''' https://get.adobe.com/flashplayer/ Direct link scans current system and browser '''Note: Other software''' is offered in the download. https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) '''Note: Other software''' is offered in the download.
FredMcD
  • Top 10 Contributor
4256 solutions 59602 answers

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?


In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.

Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? ----------------- In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.

Question owner

Unfortunately the issue still exists in safe mode. It appears the logins.json file in my profile does exist and is intact. The new Firefox version just cannot read the file.

Unfortunately the issue still exists in safe mode. It appears the logins.json file in my profile does exist and is intact. The new Firefox version just cannot read the file.
philipp
  • Top 25 Contributor
  • Moderator
5315 solutions 23468 answers

could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

could you go to the firefox ''menu ≡ > help ? > troubleshooting information'', copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

Question owner

My profile contains the following non-folder files:

storage.sqlite times.json webappsstore.sqlite webappsstore.sqlite-shm webappsstore.sqlite-wal xulstore.json addons.json blocklist.xml compatibility.ini content-prefs.sqlite cookies.sqlite cookies.sqlite-shm cookies.sqlite-wal extensions.ini extensions.json formhistory.sqlite key3.db logins.json mimeTypes.rdf parent.lock permissions.sqlite places.sqlite places.sqlite-shm places.sqlite-wal pluginreg.dat prefs.js search.json.mozlz4 sessionCheckpoints.json signons.sqlite

My profile contains the following non-folder files: storage.sqlite times.json webappsstore.sqlite webappsstore.sqlite-shm webappsstore.sqlite-wal xulstore.json addons.json blocklist.xml compatibility.ini content-prefs.sqlite cookies.sqlite cookies.sqlite-shm cookies.sqlite-wal extensions.ini extensions.json formhistory.sqlite key3.db logins.json mimeTypes.rdf parent.lock permissions.sqlite places.sqlite places.sqlite-shm places.sqlite-wal pluginreg.dat prefs.js search.json.mozlz4 sessionCheckpoints.json signons.sqlite
FredMcD
  • Top 10 Contributor
4256 solutions 59602 answers

key3.db and logins.json : These are the Password files.

'''key3.db''' and '''logins.json''' : These are the Password files.
Matt N. 4 solutions 44 answers

Hello, was a Master Password setup in Firefox before upgrading to Firefox 49?

Hello, was a Master Password setup in Firefox before upgrading to Firefox 49?

Chosen Solution

Turns out my company network has updated it's security to disallow password storage within browsers. This is not a Firefox issue.

Turns out my company network has updated it's security to disallow password storage within browsers. This is not a Firefox issue.
Happy112 561 solutions 5694 answers

Hi   !

As this is no longer a problem:
Would you be a dear and mark   your  last post as   Chosen Solution,   so others will know   ?
Thank you   !

Hi &nbsp; !<BR> As this is no longer a problem:<BR> Would you be a dear and mark &nbsp; '''your'''&nbsp; last post as &nbsp; '''Chosen Solution''', &nbsp; so others will know &nbsp; ?<BR> Thank you &nbsp; !