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unremovable history entry

Posted

Hello

I always use firefox with the option "never keep history", but when I watch in my history, I find this: moz-extension://a13f7dc2-9ec1-47ee-9714-58f6d00a66b1/_blank.html If I remove it, it reappear when I open again my browser. In my extension files, I only have this: {972ce4c6-7e08-4474-a285-3208198ce6fd}.xpi Do you know what is the object in my history and how to remove it?

Thanks

Hello I always use firefox with the option "never keep history", but when I watch in my history, I find this: moz-extension://a13f7dc2-9ec1-47ee-9714-58f6d00a66b1/_blank.html If I remove it, it reappear when I open again my browser. In my extension files, I only have this: {972ce4c6-7e08-4474-a285-3208198ce6fd}.xpi Do you know what is the object in my history and how to remove it? Thanks

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.17.20050
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • Shockwave Flash 22.0 r0
  • VLC media player Web Plugin

Application

  • Firefox 48.0.2
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:48.0) Gecko/20100101 Firefox/48.0
  • Support URL: https://support.mozilla.org/1/firefox/48.0.2/WINNT/fr/

Extensions

  • Adblock Plus 2.7.3 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Firefox Hello Beta 1.4.4 (loop@mozilla.org)
  • Firefox Hotfix 20160826.01 (firefox-hotfix@mozilla.org)
  • Ghostery 7.0.0.113 (firefox@ghostery.com)
  • Lightbeam 1.3.1 (jid1-F9UJ2thwoAm5gQ@jetpack)
  • Multi-process staged rollout 1.2 (e10srollout@mozilla.org)
  • Pocket 1.0.4 (firefox@getpocket.com)
  • Video DownloadHelper 6.1.0 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d})

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon R9 200 Series
  • adapterDescription2:
  • adapterDeviceID: 0x6811
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 2048
  • adapterRAM2:
  • adapterSubsysID: 30501462
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.17568
  • driverDate: 9-11-2013
  • driverDate2:
  • driverVersion: 13.200.0.0
  • driverVersion2:
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • supportsHardwareH264: No; Hardware video decoding disabled or blacklisted
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon R9 200 Series Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4272 solutions 59922 answers

Helpful Reply

I did a web search. Found several listings but none of them told what the file was for. One link reported it as a PUP (Possible Unwanted Program).

Open your file manager to your user account. In the search box, enter 972ce4c6-7e08-4474 and wait. Anything that matches the Full file name, rename it by add .old to it. Then start Firefox. Any problems?

I did a web search. Found several listings but none of them told what the file was for. One link reported it as a PUP (Possible Unwanted Program). Open your file manager to your user account. In the search box, enter '''972ce4c6-7e08-4474''' and wait. Anything that matches the '''Full''' file name, rename it by add '''.old''' to it. Then start Firefox. Any problems?

Question owner

Thanks for your help, I search but didn't find any files.

But I try to deactivate ad-on to test something. It appear that if I deactivate ghostery and remove the file in the history it didn't appear again. So the entry may be linked to ghostery. What is it I still don't know.

Thanks for your help, I search but didn't find any files. But I try to deactivate ad-on to test something. It appear that if I deactivate ghostery and remove the file in the history it didn't appear again. So the entry may be linked to ghostery. What is it I still don't know.
FredMcD
  • Top 10 Contributor
4272 solutions 59922 answers

Contact ghostly support and ask questions.

Contact ghostly support and ask questions.
Dystopian_Refugee 0 solutions 4 answers

Hi - I have the same problem as the initial poster, with the following exceptions:

1) My respawning object is

moz-extension://8c0aa021-d4a2-4d36-8a55-6e1123eaff66/_blank.html

2) I've tried disabling Ghostery and the problem continues.

I emailed Ghostery support over the weekend and they responded today. They say the problem is a Firefox quirk.

Hi - I have the same problem as the initial poster, with the following exceptions: 1) My respawning object is moz-extension://8c0aa021-d4a2-4d36-8a55-6e1123eaff66/_blank.html 2) I've tried disabling Ghostery and the problem continues. I emailed Ghostery support over the weekend and they responded today. They say the problem is a Firefox quirk.
FredMcD
  • Top 10 Contributor
4272 solutions 59922 answers

Dystopian_Refugee Yours is not the same. Check the code numbers. Please go to the top of any support.mozilla.org web page and use the Ask A Question link; https://support.mozilla.org/en-US/questions/new This will let us look at your system details. No Personal Information Is Collected.

'''Dystopian_Refugee''' Yours is not the same. Check the code numbers. Please go to the top of any '''support.mozilla.org''' web page and use the '''Ask A Question link; https://support.mozilla.org/en-US/questions/new''' This will let us look at your system details. '''No Personal Information Is Collected.'''
X-ray Guy 0 solutions 3 answers

I'm having the same experience. The recurring history listing is:

moz-extension://effb48dc-0584-5240-9766-4eecbc7a1739/_blank.html

It looks like it appears after I have cleared all my history, as others have noted.

I also have Ghostery. I am on a MacBook Pro, OSX 10.9.5 Using Firefox 49.0.1

Steve

I'm having the same experience. The recurring history listing is: moz-extension://effb48dc-0584-5240-9766-4eecbc7a1739/_blank.html It looks like it appears after I have cleared all my history, as others have noted. I also have Ghostery. I am on a MacBook Pro, OSX 10.9.5 Using Firefox 49.0.1 Steve
FredMcD
  • Top 10 Contributor
4272 solutions 59922 answers

X-ray Guy Your code number are also different. Please go to the top of any support.mozilla.org web page and use the Ask A Question link; https://support.mozilla.org/en-US/questions/new This will let us look at your system details. No Personal Information Is Collected.

'''X-ray Guy''' Your code number are also different. Please go to the top of any '''support.mozilla.org''' web page and use the '''Ask A Question link; https://support.mozilla.org/en-US/questions/new''' This will let us look at your system details. '''No Personal Information Is Collected.'''
FredMcD
  • Top 10 Contributor
4272 solutions 59922 answers

I've called for more help

I've called for more help
John99 971 solutions 13138 answers

Sorry not an answer just a few comments, and potentially a partial explanation. This is not something I have knowledge of, although I will be interested in the correct explanation.

It looks like a script or extension is involved in messaging. I do not see similar entries in my Firefox History so it could be an extension I do not use, or a Firefox feature I do not use such as maybe the Tiles page of newtab, Sync, or even the home page. Although those are just blind guesses.

I do note in this article* mentions "internal-id" so I am not sure whether having a different UUID type string necessarily means these entries are unrelated, and also whether this is an easily identifiable UUID.

Some of these strings may resemble

{972ce4c6-7e08-4474-a285-3208198ce6fd} 
(default Firefox theme)

Fred do you see anything similar in your own History ?

Anyone seeing this, does it stop if you

urielventis I think we can be fairly certain in your case it is related to use of Ghostery.


* Note I found this article
  If the sender is a background script  and you haven't included a background page, 
it will be "moz-extension://<extension-internal-id>/_blank.html".

I wonder if the reason the History item is apparently undeletable is simply because the event is fired on every restart of Firefox so it is always present in your History.

Sorry not an answer just a few comments, and potentially a partial explanation. This is not something I have knowledge of, although I will be interested in the correct explanation. It looks like a script or extension is involved in messaging. I do not see similar entries in my Firefox History so it could be an extension I do not use, or a Firefox feature I do not use such as maybe the Tiles page of newtab, Sync, or even the home page. Although those are just blind guesses. I do note in this article* mentions "internal-id" so I am not sure whether having a different UUID type string necessarily means these entries are unrelated, and also whether this is an easily identifiable UUID. Some of these strings may resemble {972ce4c6-7e08-4474-a285-3208198ce6fd} (default Firefox theme) '''Fred''' do you see anything similar in your own History ? '''Anyone''' seeing this, does it stop if you * use Firefox in its safe mode ? <br/> [[Troubleshoot Firefox issues using Safe Mode]] '''urielventis''' I think we can be fairly certain in your case it is related to use of Ghostery. ---------- * Note I found this article * MDN runtime.MessageSender <br/> https://developer.mozilla.org/Add-ons/WebExtensions/API/runtime/MessageSender If the sender is a background script and you haven't included a background page, it will be "moz-extension://<extension-internal-id>/_blank.html". -------- I wonder if the reason the History item is apparently undeletable is simply because the event is fired on every restart of Firefox so it is always present in your History.
FredMcD
  • Top 10 Contributor
4272 solutions 59922 answers

The only things I found were links to the support pages and the searches I did on the issue.

The only things I found were links to the support pages and the searches I did on the issue.