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Click an email link and a new tab opens insteadof a gmail compose page, why?

jtkosik
jtkosik
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While visiting various websites, I come across email links that I want to use. Example: On the Univ. of New Hampshire's website there is an email link for the University President. I wanted to send him an email, using this link, but when I click on it, a new tab opens and nothing that I can use to send a gmail email. Same thing happens if I'm using Chrome. Why does this happen. Is there a fix for someone like me, who clearly is NOT a computer genius. Thank you for all help. John K.

While visiting various websites, I come across email links that I want to use. Example: On the Univ. of New Hampshire's website there is an email link for the University President. I wanted to send him an email, using this link, but when I click on it, a new tab opens and nothing that I can use to send a gmail email. Same thing happens if I'm using Chrome. Why does this happen. Is there a fix for someone like me, who clearly is NOT a computer genius. Thank you for all help. John K.

Chosen solution

Hi John, do you already have Firefox set to use Gmail as your handler for email links? This article has the steps: Change the program used to open email links.

When you get the new tab, what address is in the address bar? Is it a Google mail address or something else? If there's a Google mail address, if you reload the page (Ctrl+r), does that make any difference?

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jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
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Chosen Solution

Hi John, do you already have Firefox set to use Gmail as your handler for email links? This article has the steps: Change the program used to open email links.

When you get the new tab, what address is in the address bar? Is it a Google mail address or something else? If there's a Google mail address, if you reload the page (Ctrl+r), does that make any difference?