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Firefox printing and print preview are now very small

Posted

This happened recently, so not sure what changed. I know I did not upgrade firefox, it has stayed at version 43 since before this problem happened. When I go to print preview it looks the image attached. Also when I print, it prints a tiny box on a 8.5 x 11 paper. I tried the other solutions suggested here, making sure my margins are 12.7 mm and that print height and print width are set to -1. Set print preview to "Shrink To Fit". Nothing has helped.

If I use IE or Chrome, print preview shows 1 page at a time and the outcome is that a full image is printed. This happens on any website I go to w/Firefox, so its not just google maps.

Any idea on what may be causing this and how to fix it? Its frustrating.

I'm using XP as my OS.

This happened recently, so not sure what changed. I know I did not upgrade firefox, it has stayed at version 43 since before this problem happened. When I go to print preview it looks the image attached. Also when I print, it prints a tiny box on a 8.5 x 11 paper. I tried the other solutions suggested here, making sure my margins are 12.7 mm and that print height and print width are set to -1. Set print preview to "Shrink To Fit". Nothing has helped. If I use IE or Chrome, print preview shows 1 page at a time and the outcome is that a full image is printed. This happens on any website I go to w/Firefox, so its not just google maps. Any idea on what may be causing this and how to fix it? Its frustrating. I'm using XP as my OS.
Attached screenshots

Chosen solution

Ok not sure how this got changed but finally found the link below.

printer_printer_name.print_paper_data was set to 256. Following the advice of setting it to 1 fixed my issue.


https://support.mozilla.org/en-US/questions/1016529

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • ActiveTouch General Plugin Container Version 105
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.0
  • Adobe Acrobat Plug-In Version 7.00 for Netscape
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • CANON iMAGE GATEWAY Album Plugin Utility Module
  • GEPlugin
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 10.40.2 for Mozilla browsers
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object
  • 2.0.0048.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • RealJukebox Netscape Plugin
  • Rhapsody Player Engine Plugin
  • 6.0.12.69
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • Shockwave Flash 20.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.2.122
  • 5.1.30514.0
  • npsnapfish
  • Unity Player 4.5.1f3
  • Npdsplay dll
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Yahoo! activeX Plug-in Bridge
  • iLinc121 Install Plugin
  • iTunes Detector Plug-in

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:43.0) Gecko/20100101 Firefox/43.0

More Information

Chosen Solution

Ok not sure how this got changed but finally found the link below.

printer_printer_name.print_paper_data was set to 256. Following the advice of setting it to 1 fixed my issue.


https://support.mozilla.org/en-US/questions/1016529

Ok not sure how this got changed but finally found the link below. printer_printer_name.print_paper_data was set to 256. Following the advice of setting it to 1 fixed my issue. https://support.mozilla.org/en-US/questions/1016529