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How do I resovle the error Couldn't load XPCOM after the program updated (not a windows update)?

  • 2 replies
  • 9 have this problem
  • 356 views
  • Last reply by pettysgirl

pettysgirl
pettysgirl

I have received this error message after thunderbird updated. I would reinstall the program over the current one but I can not loose any of my email for business reasons.

I have received this error message after thunderbird updated. I would reinstall the program over the current one but I can not loose any of my email for business reasons.

Chosen solution

Thunderbird program and Thunderbird Profile folders are not the same thing and not stored in same place. So you should be able to uninstall Thunderbird and then reinstall a fresh version without any effect on emails etc.

However, it is always a good idea to create a backup periodically, so perhaps now would be a good time to do it. Info on creating a backup:


To uninstall: Start > Setings >control Panel > 'Programs and Features' select Mozilla thunderbird and click on uninstall.

To install, download from either of these links: https://www.mozilla.org/en-GB/thunderbird/ OR this page shows a load of different languages and OS options: https://www.mozilla.org/en-US/thunderbird/all/

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Toad-Hall
Toad-Hall
  • Top 25 Contributor

Chosen Solution

Thunderbird program and Thunderbird Profile folders are not the same thing and not stored in same place. So you should be able to uninstall Thunderbird and then reinstall a fresh version without any effect on emails etc.

However, it is always a good idea to create a backup periodically, so perhaps now would be a good time to do it. Info on creating a backup:


To uninstall: Start > Setings >control Panel > 'Programs and Features' select Mozilla thunderbird and click on uninstall.

To install, download from either of these links: https://www.mozilla.org/en-GB/thunderbird/ OR this page shows a load of different languages and OS options: https://www.mozilla.org/en-US/thunderbird/all/

pettysgirl
pettysgirl Question owner

Thank you. This is what I was thinking but I wanted to be sure I would not loose any of my emails and I have a back-up system so I am good there.