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After visiting Food.com, got this message that now pops up when I use Firefox.

  • 2 replies
  • 1 has this problem
  • 4 views
  • Last reply by FredMcD

TPed
TPed

I clicked on a link in an email to visit Food.com for some cooking instructions. The site seemed to load slow then I got the message in the box. I closed the window and tried typing in the site address only to get the message again. I restarted my computer, went through troubleshooting, but it still exist. Can you please explain to me how to remove it or make it stop? I tried both choices (buttons in message) and the box disappears then reappears 10 seconds later. I tried x-ing out and it just pops up again.

Thanks

I clicked on a link in an email to visit Food.com for some cooking instructions. The site seemed to load slow then I got the message in the box. I closed the window and tried typing in the site address only to get the message again. I restarted my computer, went through troubleshooting, but it still exist. Can you please explain to me how to remove it or make it stop? I tried both choices (buttons in message) and the box disappears then reappears 10 seconds later. I tried x-ing out and it just pops up again. Thanks
Attached screenshots

Chosen solution

Normally the dialog would name a specific plugin, so that's definitely peculiar.

Could you clear Firefox's cache in case you're reloading a corrupted page?

See: How to clear the Firefox cache

If you have a large hard drive, this might take a few minutes. If you do not see the number going down on the page, you can reload it using Ctrl+r to check progress.

You might also try disabling any plugins you don't need. Open the Add-ons page using either:

  • Ctrl+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Plugins. Then on the right side set non-essential plugins to "Never Activate" to disable them. If the problem goes away, perhaps one of those is not starting properly or got corrupted??

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All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor

Chosen Solution

Normally the dialog would name a specific plugin, so that's definitely peculiar.

Could you clear Firefox's cache in case you're reloading a corrupted page?

See: How to clear the Firefox cache

If you have a large hard drive, this might take a few minutes. If you do not see the number going down on the page, you can reload it using Ctrl+r to check progress.

You might also try disabling any plugins you don't need. Open the Add-ons page using either:

  • Ctrl+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Plugins. Then on the right side set non-essential plugins to "Never Activate" to disable them. If the problem goes away, perhaps one of those is not starting properly or got corrupted??

FredMcD
FredMcD

jscher2000, This user has the same problem https://support.mozilla.org/en-US/questions/1127636

I opened your link but had no problem.