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Citrix Go-to-Meeting says newest Firefox will not allow Voip audio.

  • 1 reply
  • 1 has this problem
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  • Last reply by FredMcD

ronmcdwv
ronmcdwv
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I registered for a Webinar to be run with Citrix Go-to-Meeting and performed the system/software check with no errors. Yesterday, when I connected to the Webinar and attempted to use my computer's sound system for Voip audio, I got an error message saying "Your browser's plugins will not allow computer audio. Switch to Chrome or call in using a standard telephone." One month ago, I was able to use Voip audio with Firefox v. 46. Any suggestions other than switching to Chrome or pay the long distance phone charge?

I registered for a Webinar to be run with Citrix Go-to-Meeting and performed the system/software check with no errors. Yesterday, when I connected to the Webinar and attempted to use my computer's sound system for Voip audio, I got an error message saying "Your browser's plugins will not allow computer audio. Switch to Chrome or call in using a standard telephone." One month ago, I was able to use Voip audio with Firefox v. 46. Any suggestions other than switching to Chrome or pay the long distance phone charge?

All Replies (1)

FredMcD
FredMcD
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Separate Issue; Your System Details shows;

Installed Plug-ins

Adobe PDF Plug-In For Firefox and Netscape 11.0.16 Adobe PDF Plug-In For Firefox and Netscape 10.1.16

Adobe Shockwave for Director Netscape plug-in, version 12.1 Adobe Shockwave for Director Netscape plug-in, version 12.0.7.148
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Shockwave Director: Shockwave Standalone Installer / Uninstaller{web link} Shockwave Director Version 12.2.4.194
http://get.adobe.com/shockwave/

Adobe PDF Plug-In For Firefox and Netscape: Security Issue: Update your Adobe Reader Version 2015.016.20039 Note: Other Software is offered in the download.