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User profile suddenly disappeared, lost password to email and can't reset password.

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I've been browsing a bit today with Firefox and closed it just normally. Now after i re-opened it, i was a bit in shock that my whole Bookmarks, History, saved Passwords, Addons etc. are ALL completly lost. I looked inside the Profile folder and was again shocked that everything was gone. I had used Sync but now my Problem is, that i don't remember the password to Sync and also don't have access to the email registered anymore. Is there a way you could probably help me recover the Sync account password?

I've been browsing a bit today with Firefox and closed it just normally. Now after i re-opened it, i was a bit in shock that my whole Bookmarks, History, saved Passwords, Addons etc. are ALL completly lost. I looked inside the Profile folder and was again shocked that everything was gone. I had used Sync but now my Problem is, that i don't remember the password to Sync and also don't have access to the email registered anymore. Is there a way you could probably help me recover the Sync account password?

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.10.20056
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • Battlelog Game Launcher (2.7.1)
  • DivX Web Player version 3.5.5.3
  • DivX VOD Helper Plug-in
  • Google Update
  • VLC media player Web Plugin

Application

  • Firefox 46.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:46.0) Gecko/20100101 Firefox/46.0
  • Support URL: https://support.mozilla.org/1/firefox/46.0.1/WINNT/en-US/

Extensions

  • Firefox Hello 1.2.6 (loop@mozilla.org)
  • Multi-process staged rollout 1.0 (e10srollout@mozilla.org)
  • Pocket 1.0 (firefox@getpocket.com)
  • Skype 8.1.0.9134 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

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  • adapterDrivers2:
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  • adapterVendorID2:
  • direct2DEnabled: True
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  • directWriteVersion: 6.3.9600.17795
  • driverDate: 3-21-2016
  • driverDate2:
  • driverVersion: 16.150.2211.0
  • driverVersion2:
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  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon R9 200 Series Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
cor-el
  • Top 10 Contributor
  • Moderator
17696 solutions 160119 answers

Do you have an "Old Firefox Data" folder on the desktop in case you used the Refresh feature?

When you use the Firefox Refresh feature then a new profile is created and some personal data (bookmarks and history, form data, tabs) is automatically imported. The current profile folder will be moved to an "Old Firefox Data" folder on the desktop. Installed extensions and other customizations (toolbars, prefs) that you have made are lost and need to be redone.

It is possible to recover data from the "Old Firefox Data" folder on the desktop, but be cautious not to copy corrupted files to avoid carrying over problems.

See also:

Do you have an "Old Firefox Data" folder on the desktop in case you used the Refresh feature? When you use the Firefox Refresh feature then a new profile is created and some personal data (bookmarks and history, form data, tabs) is automatically imported. The current profile folder will be moved to an "Old Firefox Data" folder on the desktop. Installed extensions and other customizations (toolbars, prefs) that you have made are lost and need to be redone. It is possible to recover data from the "Old Firefox Data" folder on the desktop, but be cautious not to copy corrupted files to avoid carrying over problems. *https://support.mozilla.org/kb/Recovering+important+data+from+an+old+profile *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox See also: *http://kb.mozillazine.org/Recovering_a_missing_profile
FredMcD
  • Top 10 Contributor
4313 solutions 60582 answers

Separate Security Issue: Update your Adobe Reader Version 2015.016.20039 Note: Other Software is offered in the download.

Separate Security Issue: Update your '''[http://get.adobe.com/reader/ Adobe Reader Version 2015.016.20039]''' '''Note: Other Software''' is offered in the download.

Question owner

No I haven't done any refresh. It's just totally weird, my profile data suddenly vanished into thin air, not even Recuva (file recovery software) was able to find anything, in case the folder got deleted.

No I haven't done any refresh. It's just totally weird, my profile data suddenly vanished into thin air, not even Recuva (file recovery software) was able to find anything, in case the folder got deleted.
cor-el
  • Top 10 Contributor
  • Moderator
17696 solutions 160119 answers

Did you check if there are multiple profiles present in the default location?

You can use this button to go to the current Firefox profile folder:

Go up one level to the '\Mozilla\Firefox\Profiles\" folder.

Location used for the main profile in "AppData\Roaming".

  • C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles\<profile>\
Did you check if there are multiple profiles present in the default location? You can use this button to go to the current Firefox profile folder: *Help > Troubleshooting Information > Profile Directory:<br>Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder *http://kb.mozillazine.org/Profile_folder_-_Firefox Go up one level to the '\Mozilla\Firefox\Profiles\" folder. Location used for the main profile in "AppData\Roaming". *C:\Users\&lt;user&gt;\AppData\Roaming\Mozilla\Firefox\Profiles\&lt;profile&gt;\
FredMcD
  • Top 10 Contributor
4313 solutions 60582 answers

These can't get your data back, but will help in the future.

These add-ons can be a great help by backing up and restoring Firefox

FEBE (Firefox Environment Backup Extension) {web link} FEBE allows you to quickly and easily backup your Firefox extensions, history, passwords, and more. In fact, it goes beyond just backing up -- It will actually rebuild your saved files individually into installable .xpi files. It will also make backups of files that you choose.

OPIE {web link} Import/Export extension preferences

These can't get your data back, but will help in the future. These add-ons can be a great help by backing up and restoring Firefox '''[https://addons.mozilla.org/en-US/firefox/addon/febe/ FEBE (Firefox Environment Backup Extension)]''' {web link} FEBE allows you to quickly and easily backup your Firefox extensions, history, passwords, and more. In fact, it goes beyond just backing up -- It will actually rebuild your saved files individually into installable .xpi files. It will also make backups of files that you choose. '''[https://addons.mozilla.org/en-US/firefox/addon/opie/ OPIE]''' {web link} Import/Export extension preferences

Question owner

Thank you for the Addon suggestions and thanks everyone for the help. It's just sad that suddenly everything vanished, especially all my bookmarks, they were very important for me. Guess I'll just have to accept the stuff is lost

Thank you for the Addon suggestions and thanks everyone for the help. It's just sad that suddenly everything vanished, especially all my bookmarks, they were very important for me. Guess I'll just have to accept the stuff is lost