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anyone youtube videos have black screen with only audio

Posted

all youtube videos are black for me and only playing audio and when i press pause the picture of the video flashes.

all youtube videos are black for me and only playing audio and when i press pause the picture of the video flashes.

Chosen solution

Separate Security Issue: Update your Adobe Reader Version 2015.016.20039 Note: Other Software is offered in the download.


Youtube currently uses the HTML5 player.

https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.16.20039
  • BrowserPlus -- Improve your browser! -- http://browserplus.yahoo.com/
  • DivX Plus Web Player version 2.2.0.52
  • DivX VOD Helper Plug-in
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.77.2 for Mozilla browsers
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • The plugin allows you to have a better experience with Microsoft Lync
  • Shockwave Flash 21.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.7.148
  • 5.1.41212.0
  • VLC media player Web Plugin 2.1.0
  • Vidyo Web Plugin
  • Yahoo Application State Plugin version 1.0.0.7
  • iTunes Detector Plug-in

Application

  • Firefox 46.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:46.0) Gecko/20100101 Firefox/46.0
  • Support URL: https://support.mozilla.org/1/firefox/46.0.1/WINNT/en-US/

Extensions

  • Adblock Plus 2.7.3 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Firefox Hello 1.2.6 (loop@mozilla.org)
  • Multi-process staged rollout 1.0 (e10srollout@mozilla.org)
  • Pocket 1.0 (firefox@getpocket.com)
  • Avast Online Security 10.3.3.39 (wrc@avast.com) (Inactive)
  • Avast SafePrice 10.3.5.39 (sp@avast.com) (Inactive)
  • DivX Plus Web Player HTML5 <video> 2.1.2.145 ({23fcfd51-4958-4f00-80a3-ae97e717ed8b}) (Inactive)
  • Online Accounts Extension 1.0 ({41ecbc0b-34d5-4cd4-935f-253a30e2cb7e}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 3000
  • adapterDescription2:
  • adapterDeviceID: 0x0126
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 397517aa
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.17568
  • driverDate: 1-29-2014
  • driverDate2:
  • driverVersion: 9.17.10.3347
  • driverVersion2:
  • failures: [u'[GFX1-]: [D2D1.1] 4CreateBitmap failure Size(24,18986) Code: 0x80070057 format 0', u'[GFX1]: Failed to create DrawTarget, Type: 7 Size: Size(1349,4740)', u'[GFX1-]: Attempt to create DrawTarget for invalid surface. Size(1349,4740) Cairo Status: 1', u'[GFX1]: Failed to create DrawTarget, Type: 4 Size: Size(1349,4740)', u'[GFX1-]: Invalid draw target type specified: 7', u'[GFX1]: [D2D1.1] 3CreateBitmap failure Size(1349,4740) Code: 0x8007000e format 0']
  • indices: [0, 401, 402, 403, 404, 400]
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • supportsHardwareH264: No; Unsupported layers backend
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 3000 Direct3D11 vs_4_1 ps_4_1)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No

Question owner

i also see some flashes of video when rewinding of fast forwarding

i also see some flashes of video when rewinding of fast forwarding
FredMcD
  • Top 10 Contributor
4306 solutions 60470 answers

Chosen Solution

Separate Security Issue: Update your Adobe Reader Version 2015.016.20039 Note: Other Software is offered in the download.


Youtube currently uses the HTML5 player.

https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues

Separate Security Issue: Update your '''[http://get.adobe.com/reader/ Adobe Reader Version 2015.016.20039]''' '''Note: Other Software''' is offered in the download. ------------ Youtube currently uses the HTML5 player. https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues

Question owner

Thank you that fixed it and i read about the HTML 5 player earlier when the videos wouldn't play but html 5 seems to not work for me on my laptop it was working this morning but later on it stopped on my laptop

Thank you that fixed it and i read about the HTML 5 player earlier when the videos wouldn't play but html 5 seems to not work for me on my laptop it was working this morning but later on it stopped on my laptop
FredMcD
  • Top 10 Contributor
4306 solutions 60470 answers

But it's working now, yes? Great.

But it's working now, yes? Great.

Question owner

yes it is

yes it is