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I've spend hours looking-honest-I get a spinning pinwheel without loading 1 site (Chrome & Safari work); how do I make it stop (I've followed all your links.)

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iMac OS-X 10.7.5. Firefox 46.0.1. A couple of weeks ago I started getting the spinning pinwheel when trying to load my home page, NASA-TV. Chrome & Safari load it. Something that may or may not be related; eBay pages load quickly when the computer is first turned on but slower the longer the computer has been running. I've followed the links from Mozilla Support and done a couple of things like update plugins and delete cookies, but obviously they didn't work.

iMac OS-X 10.7.5. Firefox 46.0.1. A couple of weeks ago I started getting the spinning pinwheel when trying to load my home page, NASA-TV. Chrome & Safari load it. Something that may or may not be related; eBay pages load quickly when the computer is first turned on but slower the longer the computer has been running. I've followed the links from Mozilla Support and done a couple of things like update plugins and delete cookies, but obviously they didn't work.

Chosen solution

Type about:plugins<enter> in the address bar. Now search for the plugin.

Example; Adobe Acrobat File: nppdf32.dll,nppdf32.dll Path: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\browser\nppdf32.dll,C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll Version: 11.0.9.29 State: Enabled Adobe PDF Plug-In For Firefox and Netscape 11.0.9

This will show you the path to that program. Copy the Path Only. Also, note the name of the file, and remember it. Now Close Firefox. Open your file browser and paste the path in the address bar. Find the file, and delete it. Now you can restart Firefox. Warning ! Remember to delete the right program.

To be safe, remove all of them. Then install the current.

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Adobe® Acrobat® Plug-in for Web Browsers, Version 11.0.10
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • Displays Java applet content, or a placeholder if Java is not installed.
  • CIG Download
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Shockwave Flash 21.0 r0

Application

  • Firefox 46.0.1
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:46.0) Gecko/20100101 Firefox/46.0
  • Support URL: https://support.mozilla.org/1/firefox/46.0.1/Darwin/en-US/

Extensions

  • Firefox Hello 1.2.6 (loop@mozilla.org)
  • Multi-process staged rollout 1.0 (e10srollout@mozilla.org)
  • Pocket 1.0 (firefox@getpocket.com)
  • Video DownloadHelper 5.6.0 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d})
  • Adobe Acrobat - Create PDF 1.2 (web2pdfextension@web2pdf.adobedotcom) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x6741
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x1002
  • driverDate:
  • driverVersion:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'quartz', u'AzureSkiaAccelerated': 0}
  • numAcceleratedWindows: 3
  • numTotalWindows: 3
  • supportsHardwareH264: No;
  • webglRenderer: ATI Technologies Inc. -- AMD Radeon HD 6750M OpenGL Engine
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4259 solutions 59635 answers
What is the web page you are having problems with? '''https://support.mozilla.org/en-US/kb/websites-look-wrong-or-appear-differently''' '''https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster''' '''https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix''' '''https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding''' '''https://support.mozilla.org/kb/Firefox+is+already+running+but+is+not+responding''' ---------- Separate Security Issue: Update your '''[http://get.adobe.com/reader/ Adobe Reader Version 2015.016.20039]''' '''Note: Other Software''' is offered in the download.

Question owner

Sorry. I'm hoping to avoid refreshing Firefox which is the only thing I haven't tried. BTW, I've tried to update Adobe Reader, but it won't let me get to "Step 3". Instead, I get sent to a page (https://get.adobe.com/reader/completion/adm/?exitcode=-1&type=install&preinstalled=1) which asks me to join Creative Cloud Photography plan for $9.99 a month. The Join Now button is the only one there. There is no Step 3 or Finished button.

Sorry. I'm hoping to avoid refreshing Firefox which is the only thing I haven't tried. BTW, I've tried to update Adobe Reader, but it won't let me get to "Step 3". Instead, I get sent to a page (https://get.adobe.com/reader/completion/adm/?exitcode=-1&type=install&preinstalled=1) which asks me to join Creative Cloud Photography plan for $9.99 a month. The Join Now button is the only one there. There is no Step 3 or Finished button.
FredMcD
  • Top 10 Contributor
4259 solutions 59635 answers

That page should come up after the player is installed.

Type about:addons<enter> in the address bar to open the Add-ons Manager. Hot key; <Control>(Mac=<Command>) <Shift> A)

On the left side of the page, select Plugins. Look for Shockwave Flash. What version is it?

Flash Player Test Page
YouTube Test Page: What video does this browser support

That page should come up after the player is installed. Type '''about:addons'''<enter> in the address bar to open the '''Add-ons Manager.''' Hot key; '''<Control>''(Mac=<Command>)'' <Shift> A)''' On the left side of the page, select '''Plugins.''' Look for '''Shockwave Flash.''' What version is it? '''[https://www.adobe.com/software/flash/about/ Flash Player Test Page]'''<br> '''[https://www.youtube.com/html5 YouTube Test Page: What video does this browser support]'''

Question owner

Thanks Fred. "Shockwave Flash 21.0 0.242" in big print at the top and "Shockwave Flash 21.0 r0" below that. "Last updated 17 May 2016". Flash Player: "You have version 21,0,0,242 installed" YouTube: "The HTML5 player is currently used when possible." I should add that in the Firefox Plugin Status page I'm told that I have Adobe Reader version 11.0.10 (verified in Get Info) and I get the warning to "Update Now" that the version is "vulnerable". I have tried to update it, but as I've said, I can't get to Step 3.

Thanks Fred. "Shockwave Flash 21.0 0.242" in big print at the top and "Shockwave Flash 21.0 r0" below that. "Last updated 17 May 2016". Flash Player: "You have version 21,0,0,242 installed" YouTube: "The HTML5 player is currently used when possible." I should add that in the Firefox Plugin Status page I'm told that I have Adobe Reader version 11.0.10 (verified in Get Info) and I get the warning to "Update Now" that the version is "vulnerable". I have tried to update it, but as I've said, I can't get to Step 3.

Modified by PennyHofstadter

FredMcD
  • Top 10 Contributor
4259 solutions 59635 answers

I will tell you how to manually remove those plugins. After, try installing them again.


Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x.

Flash Player Version: 21.0.0.242 Flash Player (Linux) Version 11.2.202.621

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download.

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download.


Adobe PDF Plug-In For Firefox and Netscape: Adobe Reader Version 2015.016.20039 Note: Other Software is offered in the download.

I will tell you how to manually remove those plugins. After, try installing them again. ----------- '''Note: Windows users''' should download the '''active_x''' for ''Internet Explorer.'' '''and''' the '''plugin''' for ''Plugin-based browsers'' (like Firefox). '''Note: Windows 8 and Windows 10''' have built-in flash players and Adobe will cause a conflict. Install the '''plugin only.''' Not the '''active_x.''' Flash Player '''Version: 21.0.0.242''' Flash Player (Linux) '''Version 11.2.202.621''' https://get.adobe.com/flashplayer/ Direct link scans current system and browser '''Note: Other software''' is offered in the download. https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) '''Note: Other software''' is offered in the download. ----------- Adobe PDF Plug-In For Firefox and Netscape: '''[http://get.adobe.com/reader/ Adobe Reader Version 2015.016.20039]''' '''Note: Other Software''' is offered in the download.
FredMcD
  • Top 10 Contributor
4259 solutions 59635 answers

Chosen Solution

Type about:plugins<enter> in the address bar. Now search for the plugin.

Example; Adobe Acrobat File: nppdf32.dll,nppdf32.dll Path: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\browser\nppdf32.dll,C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll Version: 11.0.9.29 State: Enabled Adobe PDF Plug-In For Firefox and Netscape 11.0.9

This will show you the path to that program. Copy the Path Only. Also, note the name of the file, and remember it. Now Close Firefox. Open your file browser and paste the path in the address bar. Find the file, and delete it. Now you can restart Firefox. Warning ! Remember to delete the right program.

To be safe, remove all of them. Then install the current.

Type '''about:plugins'''<enter> in the address bar. Now search for the plugin. Example; '''Adobe Acrobat''' '''File:''' nppdf32.dll,nppdf32.dll '''Path:''' C:\Program Files (x86)\Adobe\Reader 11.0\Reader\browser\nppdf32.dll,C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll '''Version:''' 11.0.9.29 '''State:''' Enabled Adobe PDF Plug-In For Firefox and Netscape 11.0.9 This will show you the path to that program. Copy the '''Path Only.''' Also, note the name of the file, and remember it. Now '''Close Firefox.''' Open your file browser and paste the path in the address bar. Find the file, and delete it. Now you can restart Firefox. '''Warning !''' Remember to delete the right program. To be safe, remove all of them. Then install the current.

Question owner

Sorry to take so long to reply. I did as you suggested and deleted the plugin that was a problem on the Plugin Status page.

Path: /Library/Internet Plug-Ins/AdobePDFViewerNPAPI.plugin File: AdobePDFViewerNPAPI.plugin

The message telling me to update it is finally gone. Thank you! Oddly when I did update it, I was told that I already have the newest version.

I've also used the Add-ons Manager to temporarily turn off each of the plugins and then turn them back on. That had no effect on the spinning pinwheel at NASA-TV which is where this all started.

Here are the Internet Plugins I currently have. According to Add-ons Manager and the Plugin Status page everything is okay:

AdobePDFViewer.plugin EPPEX Plugin.plugin Flash Player.plugin flashplayer.xpt Flip4Mac WMV Plugin.plugin JavaAppletPlugin.plugin nsIQTScriptablePlugin.xpt Quartz Composer.webplugin QuickTime Plugin.plugin SharePointBrowserPlugin.plugin SharePointWebKitPlugin.webplugin

Sorry to take so long to reply. I did as you suggested and deleted the plugin that was a problem on the Plugin Status page. Path: /Library/Internet Plug-Ins/AdobePDFViewerNPAPI.plugin File: AdobePDFViewerNPAPI.plugin The message telling me to update it is finally gone. Thank you! Oddly when I did update it, I was told that I already have the newest version. I've also used the Add-ons Manager to temporarily turn off each of the plugins and then turn them back on. That had no effect on the spinning pinwheel at NASA-TV which is where this all started. Here are the Internet Plugins I currently have. According to Add-ons Manager and the Plugin Status page everything is okay: AdobePDFViewer.plugin EPPEX Plugin.plugin Flash Player.plugin flashplayer.xpt Flip4Mac WMV Plugin.plugin JavaAppletPlugin.plugin nsIQTScriptablePlugin.xpt Quartz Composer.webplugin QuickTime Plugin.plugin SharePointBrowserPlugin.plugin SharePointWebKitPlugin.webplugin
FredMcD
  • Top 10 Contributor
4259 solutions 59635 answers

Good.

Use this link to check that your plugins are up-to-date. If any are listed as unknown or research, do not worry about them.

Good. '''[https://www.mozilla.org/en-US/plugincheck/ Use this link to check that your plugins are up-to-date.]''' If any are listed as unknown or research, do not worry about them.

Question owner

Thanks. When I mention the Plugins Status page above, that's the page I've been referring to. That's where I was getting the message to update Adobe Reader, but that notice didn't disappear until I deleted the Adobe PDF Viewer NPAPI plugin following your instructions.

Thanks. When I mention the Plugins Status page above, that's the page I've been referring to. That's where I was getting the message to update Adobe Reader, but that notice didn't disappear until I deleted the Adobe PDF Viewer NPAPI plugin following your instructions.
FredMcD
  • Top 10 Contributor
4259 solutions 59635 answers

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.

Hello, I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily. Thank you for contacting Mozilla Support.

Question owner

When I tried NASA-TV this morning, I was still getting the spinning pinwheel. However, I just tried it again, and it came up exactly as it used to. Between the two tries, I did not do anything to the plugins. I contacted NASA last week, thinking that the problem might be at their end, but since I seem to be the only Firefox user who raised the issue here, I doubt that the problem was in Houston. Bottom line: I have NASA-TV again, but I don't know why. Thanks to FredMcD for his efforts

When I tried NASA-TV this morning, I was still getting the spinning pinwheel. However, I just tried it again, and it came up exactly as it used to. Between the two tries, I did not do anything to the plugins. I contacted NASA last week, thinking that the problem might be at their end, but since I seem to be the only Firefox user who raised the issue here, I doubt that the problem was in Houston. Bottom line: I have NASA-TV again, but I don't know why. Thanks to FredMcD for his efforts
FredMcD
  • Top 10 Contributor
4259 solutions 59635 answers

It could have been a corrupt file that was overwritten.

It could have been a corrupt file that was overwritten.