Mozilla will shut down Pocket’s services on July 8, 2025. At that time users will no longer be able to access the Pocket website, apps and API. You can export your saved items and API data until October 8, 2025 before they are permanently removed. For more information, see this article.

Avatar for Username

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

JWPlayer 7.3.4 video fails to load on Firefox 46.0.1

  • 7 replies
  • 23 have this problem
  • 50 views
  • Last reply by FredMcD

oeldp
oeldp

I'm on Firefox 46.0.1. When I am reading an article (say on SFGate.com) that has a video powered by JWPlayer, I get an error message saying "Error loading plug-in: Plug-in file not found http://ssl.p.jwpcdn.com/player/v/7.3.4/vast.swf." If I go to the same site/same video using Chrome, it works fine. Help.

I'm on Firefox 46.0.1. When I am reading an article (say on SFGate.com) that has a video powered by JWPlayer, I get an error message saying "Error loading plug-in: Plug-in file not found http://ssl.p.jwpcdn.com/player/v/7.3.4/vast.swf." If I go to the same site/same video using Chrome, it works fine. Help.

Chosen solution

Don't know why, but it seems to have been an issue with my AdBlockPlus. I disabled ABP for the particular website, and the videos work now.

Read this answer in context 👍 0

All Replies (7)

oeldp
oeldp Question owner

Here's an example: http://www.sfgate.com/politics/article/First-segment-of-high-speed-rail-hits-another-snag-7683976.php

FredMcD
FredMcD

The clip on the train played fine for me.

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

oeldp
oeldp Question owner

If the video plays fine on Chrome, but not on Firefox, does that still mean that my graphics drivers might be out of date?

oeldp
oeldp Question owner

Further update: Flash Player driven videos work with Firefox on other websites (cnn.com, bbc.com/news, frex), but not on SFGate.com.

FredMcD
FredMcD

http://sfgate.com/ works for me.

oeldp
oeldp Question owner

Chosen Solution

Don't know why, but it seems to have been an issue with my AdBlockPlus. I disabled ABP for the particular website, and the videos work now.

FredMcD
FredMcD

That was very good work. Well Done. Please flag your last post as Solved Problem so others will know.