Mozilla will shut down Pocket’s services on July 8, 2025. At that time users will no longer be able to access the Pocket website, apps and API. You can export your saved items and API data until October 8, 2025 before they are permanently removed. For more information, see this article.

Avatar for Username

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Remove adware

  • 4 replies
  • 2 have this problem
  • 5 views
  • Last reply by Phoxuponyou

chrisau01
chrisau01

Hi;

I have "refreshed" Firefox and gone into Extensions and there is nothing there (except a disabled Adobe Acrobat – Create PDF extension). Adware still keeps popping up. What to do?

I'm on MacOS 10.11.3 and Firefox 45.0.2

Chris

Hi; I have "refreshed" Firefox and gone into Extensions and there is nothing there (except a disabled Adobe Acrobat – Create PDF extension). Adware still keeps popping up. What to do? I'm on MacOS 10.11.3 and Firefox 45.0.2 Chris

Chosen solution

The KB has a list of anti-malware software here: https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware#w_how-do-i-get-rid-of-malware_2. Malwarebytes (MBAM) might be the only one with a Mac version: https://www.malwarebytes.org/antimalware/mac/.

Read this answer in context 👍 0

All Replies (4)

Phoxuponyou
Phoxuponyou

Chosen Solution

The KB has a list of anti-malware software here: https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware#w_how-do-i-get-rid-of-malware_2. Malwarebytes (MBAM) might be the only one with a Mac version: https://www.malwarebytes.org/antimalware/mac/.

Phoxuponyou
Phoxuponyou

Regarding future protection, Tom's has a recent listicle on Mac security software here: http://www.tomsguide.com/us/best-antivirus,review-2588-6.html. They say they have used a reputable source for detection data, but their write-up and methods are light on substance as usual; they disregard established software like ESET with no explanation, too.

chrisau01
chrisau01 Question owner

Thanks Phoxuponyou. Malwarebytes seems to have done the trick.

Phoxuponyou
Phoxuponyou

Great to hear! I'll make a note of MBAM and Mac - safe travels. :)