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How do I retrieve my bookmarks? I set up sync on broken computer. On new computer the history downloaded ut no Bookmarks.

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  • 1 has this problem
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  • Last reply by Seburo

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In show all Bookmarks on new computer, I selected Backup and Import and then Backup. Firefox downloaded only my HIstory. No bookmarks, tabs etc. The download bookmarks html only showed this new computer, no Firefox cloud.

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Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.