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I keep getting "unresponsive script" error reports and I've tried many options including refeshing firefox. any ideas?

Posted

I have an HP Pavillon, Juno email and Firefox is my default browser, At some point while accessing my email I will get the "unresponsive script" error and although it gives my options to continue, debug or close, none of it works and computer freezes. So I have to go to Task Manager and close everything down and start over. Very frustrating. It has also happened when I have been on other websites or with Internet Explorer. HP has tried fixing it, Juno has tried ....all to no avail. I've tried refresh, done many virus/malware scans, etc. It seems to me there is a plug-in or an add-in or some box somewhere not checked. Any ideas?

I have an HP Pavillon, Juno email and Firefox is my default browser, At some point while accessing my email I will get the "unresponsive script" error and although it gives my options to continue, debug or close, none of it works and computer freezes. So I have to go to Task Manager and close everything down and start over. Very frustrating. It has also happened when I have been on other websites or with Internet Explorer. HP has tried fixing it, Juno has tried ....all to no avail. I've tried refresh, done many virus/malware scans, etc. It seems to me there is a plug-in or an add-in or some box somewhere not checked. Any ideas?

Chosen solution

jscher2000 Thank you very much for your latest suggestion. As it turns out great minds think alike as I spoke with an HP tech who also suggested AdBlock and it has apparently solved my problem so I am absolutely delighted and of course thankful for your help and all the others who tried so hard with me to solve this long frustrating problem. I think as of now, I am considering my problem solved. Thanks again for your continued support

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Foxit PhantomPDF Plug-In For Firefox and Netscape
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • McAfee MSC FF plugin DLL
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • Shockwave Flash 21.0 r0
  • WildTangent Games App V2 Presence Detector
  • iTunes Detector Plug-in

Application

  • Firefox 45.0.2
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:45.0) Gecko/20100101 Firefox/45.0
  • Support URL: https://support.mozilla.org/1/firefox/45.0.2/WINNT/en-US/

Extensions

  • Firefox Hello Beta 1.1.14 (loop@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 4400
  • adapterDescription2:
  • adapterDeviceID: 0x041e
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 2b0d103c
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.16384
  • driverDate: 7-22-2014
  • driverDate2:
  • driverVersion: 10.18.10.3871
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4400 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: Yes
jscher2000
  • Top 10 Contributor
8689 solutions 71030 answers

Lots of new top level domains have been added in recent years but I don't see a .juno on the list: https://newgtlds.icann.org/en/program.../delegated-strings. If the page is trying to call a script from that exact address it's not going to load. But it should fail quickly.

Unless maybe some content is being substituted by an intermediary. If you follow this link, does Firefox retrieve anything? If possible, could you first open Firefox Network Monitor in the lower part of the tab before opening this link. (You can use the menu button > Developer > Network Monitor, or the Tools menu > Web Developer > Network Monitor) That should let you see whether there is a redirect to a different page/site during the fetching process:

http://webmailb.juno/html/blankhnx-1.01.min.html

Lots of new top level domains have been added in recent years but I don't see a .juno on the list: [https://newgtlds.icann.org/en/program-status/delegated-strings]. If the page is trying to call a script from that exact address it's not going to load. But it should fail quickly. Unless maybe some content is being substituted by an intermediary. If you follow this link, does Firefox retrieve anything? If possible, could you first open Firefox Network Monitor in the lower part of the tab before opening this link. (You can use the menu button > Developer > Network Monitor, or the Tools menu > Web Developer > Network Monitor) That should let you see whether there is a redirect to a different page/site during the fetching process: [http://webmailb.juno/html/blankhnx-1.01.min.html http://webmailb.juno/html/blankhnx-1.01.min.html]

Question owner

When I saw your response last night I wanted to make sure I understood what you were suggesting so just tried it but don't think I follow I got to menu, developer and network but then got a listing of things with domain names and was lost again. Is there any clearer way you might describe the procedure? (In the meantime I will keep trying as I have had to shut down computer five or six times this afternoon due to unresponsive script box Thanks,

When I saw your response last night I wanted to make sure I understood what you were suggesting so just tried it but don't think I follow I got to menu, developer and network but then got a listing of things with domain names and was lost again. Is there any clearer way you might describe the procedure? (In the meantime I will keep trying as I have had to shut down computer five or six times this afternoon due to unresponsive script box Thanks,

Question owner

jscher2000 FredMcD Brian26 I appreciate all the support you have given me but my problem is still not resolved. It is SO frustrating. I keep getting these unresponsive messages in the middle of typing and then have to shut down and lose stuff because computer freezes before I can save and although my choices on error box are to cancel or stop script it really does not let me do anything other than start over. I am going to try and attach two screen shots that may give one of you a clue Thanks again (upload did not work we try something else later)

jscher2000 FredMcD Brian26 I appreciate all the support you have given me but my problem is still not resolved. It is SO frustrating. I keep getting these unresponsive messages in the middle of typing and then have to shut down and lose stuff because computer freezes before I can save and although my choices on error box are to cancel or stop script it really does not let me do anything other than start over. I am going to try and attach two screen shots that may give one of you a clue Thanks again (upload did not work we try something else later)

Question owner

jscher2000 FredMcD Brian26 unresponsive script error see if this screen shot come thru

jscher2000 FredMcD Brian26 unresponsive script error see if this screen shot come thru
jscher2000
  • Top 10 Contributor
8689 solutions 71030 answers

Helpful Reply

I think that's a video-related script, but I'm not sure. It's unfortunate that the dialog can't fit the entire URL.

Do you use any ad blocking extensions? If not, you might try one in case these troublesome scripts are being delivered through ad networks. These are popular:

I think that's a video-related script, but I'm not sure. It's unfortunate that the dialog can't fit the entire URL. Do you use any ad blocking extensions? If not, you might try one in case these troublesome scripts are being delivered through ad networks. These are popular: * Adblock Plus: https://addons.mozilla.org/firefox/addon/adblock-plus/ * uBlock Origin: https://addons.mozilla.org/firefox/addon/ublock-origin/

Chosen Solution

jscher2000 Thank you very much for your latest suggestion. As it turns out great minds think alike as I spoke with an HP tech who also suggested AdBlock and it has apparently solved my problem so I am absolutely delighted and of course thankful for your help and all the others who tried so hard with me to solve this long frustrating problem. I think as of now, I am considering my problem solved. Thanks again for your continued support

jscher2000 Thank you very much for your latest suggestion. As it turns out great minds think alike as I spoke with an HP tech who also suggested '''AdBlock''' and it has apparently solved my problem so I am absolutely delighted and of course thankful for your help and all the others who tried so hard with me to solve this long frustrating problem. I think as of now, I am considering my problem solved. Thanks again for your continued support
portie 0 solutions 5 answers

This is the message from hsn & qvc.com get script errors and have to shut down win 10 & mozilla do not work together. Please help. I have tried all if I use script yes then can't use their websites. this is awful.

from hsn :We use JavaScript to create the most functional website possible for our customers. JavaScript enables you to fully navigate and make a purchase on our site. If disabled the content or the functionality of the website can be limited or unavailable. Please enable JavaScript in your browser for the best possible experience. Thank you!

This is the message from hsn & qvc.com get script errors and have to shut down win 10 & mozilla do not work together. Please help. I have tried all if I use script yes then can't use their websites. this is awful. from hsn :We use JavaScript to create the most functional website possible for our customers. JavaScript enables you to fully navigate and make a purchase on our site. If disabled the content or the functionality of the website can be limited or unavailable. Please enable JavaScript in your browser for the best possible experience. Thank you!
jscher2000
  • Top 10 Contributor
8689 solutions 71030 answers

Hi portie, could you start a new question? I realize your issue is related, but this question already has more than two pages of replies and is marked solved, so you would have a better shot at a personalized solution in a new question.

While posting, you'll have the opportunity to share data about your system (e.g., Windows/Mac) and add-ons, which sometimes is helpful.

https://support.mozilla.org/questions/new/desktop/fix-problems

As you work through posting your question, scroll down past article suggestions to continue with the form.

Hi portie, could you start a new question? I realize your issue is related, but this question already has more than two pages of replies and is marked solved, so you would have a better shot at a personalized solution in a new question. While posting, you'll have the opportunity to share data about your system (e.g., Windows/Mac) and add-ons, which sometimes is helpful. https://support.mozilla.org/questions/new/desktop/fix-problems As you work through posting your question, scroll down past article suggestions to continue with the form.

Question owner

As I mentioned in a previous reply, I got so much advice from this support group and really appreciated it. However as it turned out my problem was solved by HP. I am now using Chrome (not Firefox) but the real thing that stopped my "unresponsive script/ads" IMMEDIATELY was the installation of AdBlock. I now get ZERO ads and NO unresponsive scrip errors. My problem is solved and I hope yours will also be solved quickly.

As I mentioned in a previous reply, I got so much advice from this support group and really appreciated it. However as it turned out my problem was solved by HP. I am now using Chrome (not Firefox) but the real thing that stopped my "unresponsive script/ads" IMMEDIATELY was the installation of AdBlock. I now get ZERO ads and NO unresponsive scrip errors. My problem is solved and I hope yours will also be solved quickly.
portie 0 solutions 5 answers

Thanks for your response, I already have ad block, but that doesn't work. I don't like Chrome because it wants too much control of my pc. I have used Mozilla for many years, until this crappy Win 10.

Thanks for your response, I already have ad block, but that doesn't work. I don't like Chrome because it wants too much control of my pc. I have used Mozilla for many years, until this crappy Win 10.
portie 0 solutions 5 answers

I did try to enter more but between Win 10 and Mozilla it keeps freezing and I lose everything. Apparently the issue isn't resolved, since I have tried the various things listed and still have the same issues. Mozilla will work if I use the ScriptYes, but the issue with that, the websites I would have to list are the ones I want to use. None of the other fixes I have seen have worked either. This the same script issues as was noted, I previously attached screen shots of messages, which are the same as everyone else posted. So I didn't think it was a new issue.

I did try to enter more but between Win 10 and Mozilla it keeps freezing and I lose everything. Apparently the issue isn't resolved, since I have tried the various things listed and still have the same issues. Mozilla will work if I use the ScriptYes, but the issue with that, the websites I would have to list are the ones I want to use. None of the other fixes I have seen have worked either. This the same script issues as was noted, I previously attached screen shots of messages, which are the same as everyone else posted. So I didn't think it was a new issue.
jscher2000
  • Top 10 Contributor
8689 solutions 71030 answers

Hi portie, are you saying your Firefox freezes up when the only tab open is Mozilla support? That's very troubling, since that makes it impossible to post a new question from Firefox and you would be forced to use a different browser.

Hi portie, are you saying your Firefox freezes up when the only tab open is Mozilla support? That's very troubling, since that makes it impossible to post a new question from Firefox and you would be forced to use a different browser.