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I keep getting a Firefox window opening which states: "privacy-keep.com Firefox prevented this site from asking you to install software on your computer." Why?

  • 21 replies
  • 114 have this problem
  • 9 views
  • Last reply by otttech

JBlack
JBlack
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While browsing Kijiji, I get the above message whenever I try to do almost anything except scroll. Even if I use the space bar, up it pops in its own little window entitled: Blank which is my default home page. Kijiji suggested I switch to Chrome... not going to happen.

I do not want any software installed without my expressed permission but I do want this message to go away, or at least allow me to say "Thanks! Good job! Now, go away till next a new occurrence."

Is there some setting I should change?

Thanks very much for any help.

While browsing Kijiji, I get the above message whenever I try to do almost anything except scroll. Even if I use the space bar, up it pops in its own little window entitled: Blank which is my default home page. Kijiji suggested I switch to Chrome... not going to happen. I do not want any software installed without my expressed permission but I do want this message to go away, or at least allow me to say "Thanks! Good job! Now, go away till next a new occurrence." Is there some setting I should change? Thanks very much for any help.

Chosen solution

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

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All Replies (1)

otttech
otttech
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jscher2000 said

Regarding the selected solution, the person who starts a thread is the one who chooses the solution. We encourage other users with the same or similar problems to start new threads. But we are where we are...

Mea culpa for reopening this convo. It was the first result in Google for that rogue domain and firefox. I came to see if my suspicions were in agreement with anyone else. Hopefully anyone else coming in now will read all and see the resolution.

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