X
Tap here to go to the mobile version of the site.

Support Forum

V.46 + slow to open and freezing

Posted

Ever since I've downloaded any new version of Firefox since v.44 the browser takes forever to load and if it does it freezes. Why is this happening? Could it be because my Mac OS is only 10.6.8? I'd really appreciate an answer from anyone on this.

Ever since I've downloaded any new version of Firefox since v.44 the browser takes forever to load and if it does it freezes. Why is this happening? Could it be because my Mac OS is only 10.6.8? I'd really appreciate an answer from anyone on this.

Additional System Details

Installed Plug-ins

  • Coupons Inc., Coupon Printer
  • Displays Java applet content, or a placeholder if Java is not installed.
  • Microsoft Lync 2010 Meeting Join Plug-in
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Shockwave Flash 21.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.9

Application

  • Firefox 46.0b4
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:46.0) Gecko/20100101 Firefox/46.0
  • Support URL: https://support.mozilla.org/1/firefox/46.0/Darwin/en-US/

Extensions

  • Adblock Plus 2.7.2 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Facebook™ Disconnect 0.1.3 (jid0-dBgF7UkIiOsWqvBng4hYu@jetpack)
  • Firefox Hello Beta 1.1.12 (loop@mozilla.org)
  • Ghostery 6.0.3 (firefox@ghostery.com)
  • Google Disconnect 2.4.2.1-signed (google@disconnect.me)
  • hooverZoom 0.44.3 (jid1-ypAaFtWSGV9ANQ@jetpack)
  • HTTPS-Everywhere 5.1.4 (https-everywhere@eff.org)
  • LastPass 3.3.1 (support@lastpass.com)
  • Multi-process staged rollout 1.0 (e10srollout@mozilla.org)
  • Pocket 1.0 (firefox@getpocket.com)
  • Shorten URL (bit.ly) 0.94.1-signed ({a1109c2a-1187-4027-901d-13097b755625})
  • Social Fixer 12.0 (socialfixer@mattkruse.com)
  • Thumbnail Zoom Plus 3.7 (thumbnailZoom@dadler.github.com)
  • Twitter Disconnect 2.1.2.1-signed (twitter@disconnect.me)
  • CinemaPro1.2 0.95.20 (UCSN26038272@QZGIE4403652.com) (Inactive)
  • McAfee SiteAdvisor 2.0 ({4ED1F68A-5463-4931-9384-8FFF5ED91D92}) (Inactive)
  • Remove Google Tracking 1.10.1-signed (jid0-DpogclPgnN9OvqNntEBbPZxBinY@jetpack) (Inactive)
  • TinEye Reverse Image Search 1.2.1 (tineye@ideeinc.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x2a02
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x8086
  • driverDate:
  • driverVersion:
  • info: {u'AzureContentBackend': u'quartz', u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'none', u'AzureSkiaAccelerated': 0}
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • supportsHardwareH264: No;
  • webglRenderer: Intel Inc. -- Intel GMA X3100 OpenGL Engine
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
John99 971 solutions 13138 answers

Slowness may be related more to the spec of an old machine maybe also a full hard disk drive rather than it being OS X 10.6.

Most of what I just posted in another thread is probably relevant here too

{/questions/1115622}I am not a Mac user, but that obviously should not happen. Does it help if you give Firefox longer to closedown, at least 10 minutes before trying to kill it or power off. Longer if you clearly see disk activity associated with Firefox after you commence the tying to exit Firefox. If Firefox has issues trying to close down it should time out, and then start to try to generate and file a crash report. It would be worth looking in about:crashes to see if you have any recent submitted crash reports If you have problems closingdown Firefox it is normal for the next restart to take longer than usual, sometimes a lot longer. This is because Firefox may need to do additional tasks at start up after a closedown ended unexpectedly. It would be worth doing a clean reinstall of Firefox. That involves deleting the program files, NOT the profile files. Just a longshot: Have you set Firefox to forget History when it closes ? If so try a couple of consecutive closedown and restart cycles with Firefox set to the default remember History
Slowness may be related more to the spec of an old machine maybe also a full hard disk drive rather than it being OS X 10.6. Most of what I just posted in another thread is probably relevant here too <blockquote> {[/questions/1115622]}I am not a Mac user, but that obviously should not happen. Does it help if you give Firefox longer to closedown, at least 10 minutes before trying to kill it or power off. Longer if you clearly see disk activity associated with Firefox after you commence the tying to exit Firefox. If Firefox has issues trying to close down it should time out, and then start to try to generate and file a crash report. It would be worth looking in ''about:crashes'' to see if you have any recent submitted crash reports *[[Firefox crashes - asking for support]] <-- but post the crash IDs beginning with '''''bp-''''' as a reply to this post If you have problems closingdown Firefox it is normal for the next restart to take longer than usual, sometimes a lot longer. This is because Firefox may need to do additional tasks at start up after a closedown ended unexpectedly. It would be worth doing a clean reinstall of Firefox. That involves deleting the program files, NOT the profile files. * [[Firefox keeps crashing at startup#w_try-a-clean-install]]'''_try-a-clean-install''' Just a longshot: Have you set Firefox to forget History when it closes ? If so try a couple of consecutive closedown and restart cycles with Firefox set to the default remember History * Does that help ? * See [[Settings for privacy, browsing history and do-not-track#w_remember-history]]'''_remember-history'''</blockquote>
John99 971 solutions 13138 answers

Also note use of Trusteer Rapport software may sometimes be connected with this sort of symptom. If so disable or remove such software until it is updated to work with Firefox.

Also note use of Trusteer Rapport software may sometimes be connected with this sort of symptom. If so disable or remove such software until it is updated to work with Firefox.
cor-el
  • Top 10 Contributor
  • Moderator
17541 solutions 158614 answers

Try to start Firefox in Safe Mode to see if that works.

  • Windows: hold down the Shift key while starting Firefox
  • Mac: hold down the Options key while starting Firefox

You can check for problems with the places.sqlite database (bookmarks and history) in the Firefox profile folder.

See also:

Try to start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to see if that works. *Windows: hold down the Shift key while starting Firefox *Mac: hold down the Options key while starting Firefox You can check for problems with the <b>places.sqlite</b> database (bookmarks and history) in the Firefox profile folder. *https://addons.mozilla.org/firefox/addon/places-maintenance/ See also: *http://kb.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox *https://support.mozilla.org/kb/Bookmarks+not+saved#w_fix-the-bookmarks-file
James
  • Top 25 Contributor
  • Moderator
1598 solutions 11291 answers

Note the Firefox 46.0 is not a Release as it is currently on the Beta channel as the current build is 46.0b4.

Also while not certain, there has been talk of dropping support for Mac OSX 10.6, 10.7, and 10.8 as early as the Firefox 46.0 Release. https://groups.google.com/forum/#!topic/mozilla.dev.platform/gXZj0rQWEfI

If this happens then you can use the Firefox 45.0 ESR Releases (separate from Fx 45 Release) as it will get security/stability fixes for a while.

Note the Firefox 46.0 is not a Release as it is currently on the Beta channel as the current build is 46.0b4. Also while not certain, there has been talk of dropping support for Mac OSX 10.6, 10.7, and 10.8 as early as the Firefox 46.0 Release. https://groups.google.com/forum/#!topic/mozilla.dev.platform/gXZj0rQWEfI If this happens then you can use the Firefox 45.0 '''ESR''' Releases (separate from Fx 45 Release) as it will get security/stability fixes for a while.

Question owner

John99 said

Also note use of Trusteer Rapport software may sometimes be connected with this sort of symptom. If so disable or remove such software until it is updated to work with Firefox.
''John99 [[#answer-859573|said]]'' <blockquote> Also note use of Trusteer Rapport software may sometimes be connected with this sort of symptom. If so disable or remove such software until it is updated to work with Firefox. </blockquote>

Question owner

What is Trusteer Rapport software? I've never heard of it

What is Trusteer Rapport software? I've never heard of it

Question owner

cor-el said

Try to start Firefox in Safe Mode to see if that works.
  • Windows: hold down the Shift key while starting Firefox
  • Mac: hold down the Options key while starting Firefox
You can check for problems with the places.sqlite database (bookmarks and history) in the Firefox profile folder. See also:
''cor-el [[#answer-859849|said]]'' <blockquote> Try to start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to see if that works. *Windows: hold down the Shift key while starting Firefox *Mac: hold down the Options key while starting Firefox You can check for problems with the <b>places.sqlite</b> database (bookmarks and history) in the Firefox profile folder. *https://addons.mozilla.org/firefox/addon/places-maintenance/ See also: *http://kb.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox *https://support.mozilla.org/kb/Bookmarks+not+saved#w_fix-the-bookmarks-file </blockquote>

Question owner

I ran the places.sqlite and there were no obvious problems.

I don't understand what losing bookmarks (which has not happened to me) has to do with my problem

I ran the places.sqlite and there were no obvious problems. I don't understand what losing bookmarks (which has not happened to me) has to do with my problem

Question owner

deleted response

deleted response

Modified by cecer

Question owner

I don't have Trusteer Reporter installed

I don't have Trusteer Reporter installed
John99 971 solutions 13138 answers

Sorry we do not know what your problem is. We do know that for most of us Firefox has no problems.

Without knowing what the problem actually is about the best we can try to do is suggest you check for the existence of known common problems

There are some known, and probably unknown problems with Firefox's shutdown and startup in recent versions plus Many potential common issues as for example listed in:

Sorry we do not know what your problem is. We do know that for most of us Firefox has no problems. Without knowing what the problem actually is about the best we can try to do is suggest you check for the existence of known common problems There are some known, and probably unknown problems with Firefox's shutdown and startup in recent versions plus Many potential common issues as for example listed in: * [[Firefox is slow - How to make it faster]] * [[Firefox takes a long time to start up]] * [[Firefox hangs or is not responding - How to fix]]
cor-el
  • Top 10 Contributor
  • Moderator
17541 solutions 158614 answers

Create a new profile to test if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

Create a new profile to test if your current profile is causing the problem. See "Creating a profile": *https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems. *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox