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I refreshed, chose the wrong profile, refreshed again and all my bookmarks are gone

  • 3 replies
  • 2 have this problem
  • 40 views
  • Last reply by jscher2000

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Netflix stopped working on Firefox for me, so I contacted their support and they recommended Refreshing Firefox. I did so, all my information was put in an "Old Firefox Data" folder. I imported the files in there to my new Firefox, or tried to, and then it asked me to pick a profile. I didn't know I had two profiles, so I picked the one I thought was correct but it didn't have my information (bookmarks, passwords, etc.) I thought refreshing again would help but it didn't. I didn't think to copy the original info in "Old Firefox Data" because I didn't think I'd run into this complicated nonsense.

Basically, is there any way to recover my old information like bookmarks and passwords when that info isn't available in Old Firefox Data? I've also tried looking through the profiles in my Firefox folder, and all they saved were extensions/add-ons somehow but not bookmarks. My bookmarks tab is currently completely empty.

All Replies (3)

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Hello,

Firefox automatically creates backups of your bookmarks, which can be helpful if your bookmarks are lost or missing. To recover them, follow the instructions below.

  1. Use one of these methods to open the Bookmarks Library window:
    • Firefox 29 and above: Click the Bookmarks button Bookmarks-29 and select Show All Bookmarks.
    • Previous Firefox versions: Click the Firefox button and click on Bookmarks. (If you don't have a Firefox button, click the Bookmarks button Bookmarks button win 2 or Bookmarks menu item and select Show All Bookmarks.)
  2. At the top of the Library window, click on Import and Backup and select Restore.
  3. Click the date of the bookmark backup you want to recover.
  4. In the new window that appears, click OK.
  5. Your bookmarks from the selected date should now be restored.

For more information, see the Restore bookmarks from backup or move them to another computer article. For other solutions, see the Recover lost or missing Bookmarks article.

Did this fix your problems? Please report back to us!

Thank you.

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GrillSM said

Netflix stopped working on Firefox for me, so I contacted their support and they recommended Refreshing Firefox. I did so, all my information was put in an "Old Firefox Data" folder. I imported the files in there to my new Firefox, or tried to, and then it asked me to pick a profile. I didn't know I had two profiles, so I picked the one I thought was correct but it didn't have my information (bookmarks, passwords, etc.) I thought refreshing again would help but it didn't. I didn't think to copy the original info in "Old Firefox Data" because I didn't think I'd run into this complicated nonsense. Basically, is there any way to recover my old information like bookmarks and passwords when that info isn't available in Old Firefox Data? I've also tried looking through the profiles in my Firefox folder, and all they saved were extensions/add-ons somehow but not bookmarks. My bookmarks tab is currently completely empty.

I Hope this helps If problems still occur please do contact us :)

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GrillSM said

...all my information was put in an "Old Firefox Data" folder. I imported the files in there to my new Firefox, or tried to, and then it asked me to pick a profile. I didn't know I had two profiles, so I picked the one I thought was correct but it didn't have my information (bookmarks, passwords, etc.)

What tool did you use to import the data? This is unfamiliar to me.

Do you still have the Old Firefox Data folder with the original semi-randomly-named folder in it, as well as the newer one that might be empty? Or could you check whether it can be rescued from the Windows Recycle Bin?