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Win7/Firefox Good Win10/Firefox not so good.

  • 5 replies
  • 1 has this problem
  • Last reply by FredMcD

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With Win7 I can access easily. With Win10 I often must refresh my browser for the page to open correctly. With Win10 I cannot access games at I also use mysask for my e-mail account. With Win10 I cannot open a link in an open e-mail. I can with Win7. I have reset Firefox and no change has happened to rectify this situation. Is it Win10 or

All Replies (5)

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Is there anything different between the two computers? Protection programs, anti-virus, any blocking programs?

On the Win 10, Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

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HP Pavillion a6-4521 Win7 64bit Intel. HP Pavillion P7-1240 Win10 64bit AMD. All Firefox add-ons and extensions exactly the same on both machines. Both have the same anti-virus and blocking programs set the same way. This snap shot is of the Win10.Application Basics

Name: Firefox Version: 45.0 Build ID: 20160303134406 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:45.0) Gecko/20100101 Firefox/45.0 Multiprocess Windows: 0/2 (default: false) Safe Mode: false

Crash Reports for the Last 3 Days

All Crash Reports


Name: Click&Clean Version: 4.1.1-signed Enabled: true ID:

Name: Firefox Hello Beta Version: 0.1 Enabled: true ID:

Name: Google Privacy Version: Enabled: true ID: {ea61041c-1e22-4400-99a0-aea461e69d04}

Name: Kaspersky Protection Version: Enabled: true ID:

Name: NO Google Analytics Version: 0.6.1-signed Enabled: true ID: jid1-JcGokIiQyjoBAQ@jetpack

Name: Self-Destructing Cookies Version: 0.4.9 Enabled: true ID: jid0-9XfBwUWnvPx4wWsfBWMCm4Jj69E@jetpack

Name: Sudoku Game Version: 0.1.0 Enabled: true ID: jid0-JHu89Lli32L9ipo8tYy6gnmMhti@jetpack


Adapter Description: AMD Radeon HD 7660D Adapter Drivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Adapter RAM: 512 Asynchronous Pan/Zoom: none ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 50 Enhanced Contrast: 400 Device ID: 0x9901 Direct2D Enabled: true DirectWrite Enabled: true (10.0.10586.0) Driver Date: 2-26-2016 Driver Version: 15.301.1901.0 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 2ae0103c Supports Hardware H264 Decoding: Yes Vendor ID: 0x1002 WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon HD 7660D Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences

accessibility.lastLoadDate: 1458277548 accessibility.loadedInLastSession: true browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 4 true false browser.places.smartBookmarksVersion: 7 browser.privatebrowsing.autostart: true false browser.sessionstore.upgradeBackup.latestBuildID: 20160303134406 browser.startup.homepage_override.buildID: 20160303134406 browser.startup.homepage_override.mstone: 45.0 browser.tabs.loadInBackground: false browser.urlbar.autocomplete.enabled: false browser.urlbar.suggest.bookmark: false browser.urlbar.suggest.history: false browser.urlbar.suggest.openpage: false dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 45.0 gfx.crash-guard.d3d11layers.appVersion: 45.0 gfx.crash-guard.d3d11layers.deviceID: 0x9901 gfx.crash-guard.d3d11layers.driverVersion: 15.301.1901.0 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d9video: 2 gfx.crash-guard.status.glcontext: 2 gfx.direct3d.last_used_feature_level_idx: 0 keyword.URL: media.gmp-eme-adobe.abi: x86-msvc-x64 media.gmp-eme-adobe.lastUpdate: 1458260840 media.gmp-eme-adobe.version: 15 media.gmp-gmpopenh264.abi: x86-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1458260841 media.gmp-gmpopenh264.version: 1.5.3 media.gmp-manager.buildID: 20160303134406 media.gmp-manager.lastCheck: 1458363652 media.hardware-video-decoding.failed: false network.cookie.cookieBehavior: 3 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1458261487 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.donottrackheader.enabled: true privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.timeSpan: 0 storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1458261487 ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.

Important Locked Preferences


Incremental GC: true


Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.12 Version in use: 4.12

NSS Expected minimum version: 3.21.1 Basic ECC Version in use: 3.21.1 Basic ECC

NSSSMIME Expected minimum version: 3.21.1 Basic ECC Version in use: 3.21.1 Basic ECC

NSSSSL Expected minimum version: 3.21.1 Basic ECC Version in use: 3.21.1 Basic ECC

NSSUTIL Expected minimum version: 3.21.1 Version in use: 3.21.1

Experimental Features

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Start Firefox in Safe Mode {web Link} by holding down the <Shift>
key, and then starting Firefox. Is the problem still there?

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Hi Fred: Tried Win10 Firefox (safe mode) will not even load. Tried and it loaded no problem. Went to Win7 Firefox (safe mode) loaded no problem. Have you a Win10/Firefox set up to try this on? For some, totally unknown reason to me, it seems to be a conflict of the three elements Win10/Firefox/ I appreciate your help and time but if you don't feel like going further that's fine, unless of coarse it's peeked your interest.

Regards, Vern

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I don't have Win 10. Another will have to try it out.