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Win7/Firefox www.mysask.com Good Win10/Firefox www.mysask.com not so good.

Posted

With Win7 I can access www.mysask.com easily. With Win10 I often must refresh my browser for the page to open correctly. With Win10 I cannot access games at www.mysask.com. I also use mysask for my e-mail account. With Win10 I cannot open a link in an open e-mail. I can with Win7. I have reset Firefox and no change has happened to rectify this situation. Is it Win10 or www.mysask.com?

With Win7 I can access www.mysask.com easily. With Win10 I often must refresh my browser for the page to open correctly. With Win10 I cannot access games at www.mysask.com. I also use mysask for my e-mail account. With Win10 I cannot open a link in an open e-mail. I can with Win7. I have reset Firefox and no change has happened to rectify this situation. Is it Win10 or www.mysask.com?

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.10.20056
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.73.2 for Mozilla browsers
  • Shockwave Flash 21.0 r0

Application

  • Firefox 45.0
  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:45.0) Gecko/20100101 Firefox/45.0
  • Support URL: https://support.mozilla.org/1/firefox/45.0/WINNT/en-US/

Extensions

  • Firefox Hello Beta 0.1 (loop@mozilla.org)
  • Kaspersky Protection 4.6.2.31 (light_plugin_D772DC8D6FAF43A29B25C4EBAA5AD1DE@kaspersky.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon HD 7660D
  • adapterDescription2:
  • adapterDeviceID: 0x9901
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 512
  • adapterRAM2:
  • adapterSubsysID: 2ae0103c
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2200 Pixel Structure: R ClearType Level: 50 Enhanced Contrast: 400
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.10586.0
  • driverDate: 2-26-2016
  • driverDate2:
  • driverVersion: 15.301.1901.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 7660D Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4396 solutions 61664 answers

Is there anything different between the two computers? Protection programs, anti-virus, any blocking programs?

On the Win 10, Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

Is there anything different between the two computers? Protection programs, anti-virus, any blocking programs? On the Win 10, Type '''about:support''' in the address bar and press '''Enter.''' Under the main banner, press the button; '''Copy Text To Clipboard.'''. Then in the reply box at the bottom of this page, do a right click in the box and select '''Paste.''' This will show us your system details. '''No Personal Information Is Collected.'''

Question owner

HP Pavillion a6-4521 Win7 64bit Intel. HP Pavillion P7-1240 Win10 64bit AMD. All Firefox add-ons and extensions exactly the same on both machines. Both have the same anti-virus and blocking programs set the same way. This snap shot is of the Win10.Application Basics


Name: Firefox Version: 45.0 Build ID: 20160303134406 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:45.0) Gecko/20100101 Firefox/45.0 Multiprocess Windows: 0/2 (default: false) Safe Mode: false

Crash Reports for the Last 3 Days


All Crash Reports

Extensions


Name: Click&Clean Version: 4.1.1-signed Enabled: true ID: clickclean@hotcleaner.com

Name: Firefox Hello Beta Version: 0.1 Enabled: true ID: loop@mozilla.org

Name: Google Privacy Version: 0.2.4.1-signed Enabled: true ID: {ea61041c-1e22-4400-99a0-aea461e69d04}

Name: Kaspersky Protection Version: 4.6.2.31 Enabled: true ID: light_plugin_D772DC8D6FAF43A29B25C4EBAA5AD1DE@kaspersky.com

Name: NO Google Analytics Version: 0.6.1-signed Enabled: true ID: jid1-JcGokIiQyjoBAQ@jetpack

Name: Self-Destructing Cookies Version: 0.4.9 Enabled: true ID: jid0-9XfBwUWnvPx4wWsfBWMCm4Jj69E@jetpack

Name: Sudoku Game Version: 0.1.0 Enabled: true ID: jid0-JHu89Lli32L9ipo8tYy6gnmMhti@jetpack

Graphics


Adapter Description: AMD Radeon HD 7660D Adapter Drivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Adapter RAM: 512 Asynchronous Pan/Zoom: none ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 50 Enhanced Contrast: 400 Device ID: 0x9901 Direct2D Enabled: true DirectWrite Enabled: true (10.0.10586.0) Driver Date: 2-26-2016 Driver Version: 15.301.1901.0 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 2ae0103c Supports Hardware H264 Decoding: Yes Vendor ID: 0x1002 WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon HD 7660D Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences


accessibility.lastLoadDate: 1458277548 accessibility.loadedInLastSession: true browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 4 browser.download.importedFromSqlite: true browser.download.useDownloadDir: false browser.places.smartBookmarksVersion: 7 browser.privatebrowsing.autostart: true browser.search.suggest.enabled: false browser.sessionstore.upgradeBackup.latestBuildID: 20160303134406 browser.startup.homepage_override.buildID: 20160303134406 browser.startup.homepage_override.mstone: 45.0 browser.tabs.loadInBackground: false browser.urlbar.autocomplete.enabled: false browser.urlbar.suggest.bookmark: false browser.urlbar.suggest.history: false browser.urlbar.suggest.openpage: false dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 45.0 gfx.crash-guard.d3d11layers.appVersion: 45.0 gfx.crash-guard.d3d11layers.deviceID: 0x9901 gfx.crash-guard.d3d11layers.driverVersion: 15.301.1901.0 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d9video: 2 gfx.crash-guard.status.glcontext: 2 gfx.direct3d.last_used_feature_level_idx: 0 keyword.URL: https://www.google.com/search?q= media.gmp-eme-adobe.abi: x86-msvc-x64 media.gmp-eme-adobe.lastUpdate: 1458260840 media.gmp-eme-adobe.version: 15 media.gmp-gmpopenh264.abi: x86-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1458260841 media.gmp-gmpopenh264.version: 1.5.3 media.gmp-manager.buildID: 20160303134406 media.gmp-manager.lastCheck: 1458363652 media.hardware-video-decoding.failed: false network.cookie.cookieBehavior: 3 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1458261487 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.donottrackheader.enabled: true privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.timeSpan: 0 storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1458261487 ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.

Important Locked Preferences


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.12 Version in use: 4.12

NSS Expected minimum version: 3.21.1 Basic ECC Version in use: 3.21.1 Basic ECC

NSSSMIME Expected minimum version: 3.21.1 Basic ECC Version in use: 3.21.1 Basic ECC

NSSSSL Expected minimum version: 3.21.1 Basic ECC Version in use: 3.21.1 Basic ECC

NSSUTIL Expected minimum version: 3.21.1 Version in use: 3.21.1

Experimental Features


HP Pavillion a6-4521 Win7 64bit Intel. HP Pavillion P7-1240 Win10 64bit AMD. All Firefox add-ons and extensions exactly the same on both machines. Both have the same anti-virus and blocking programs set the same way. This snap shot is of the Win10.Application Basics ------------------ Name: Firefox Version: 45.0 Build ID: 20160303134406 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:45.0) Gecko/20100101 Firefox/45.0 Multiprocess Windows: 0/2 (default: false) Safe Mode: false Crash Reports for the Last 3 Days --------------------------------- All Crash Reports Extensions ---------- Name: Click&Clean Version: 4.1.1-signed Enabled: true ID: clickclean@hotcleaner.com Name: Firefox Hello Beta Version: 0.1 Enabled: true ID: loop@mozilla.org Name: Google Privacy Version: 0.2.4.1-signed Enabled: true ID: {ea61041c-1e22-4400-99a0-aea461e69d04} Name: Kaspersky Protection Version: 4.6.2.31 Enabled: true ID: light_plugin_D772DC8D6FAF43A29B25C4EBAA5AD1DE@kaspersky.com Name: NO Google Analytics Version: 0.6.1-signed Enabled: true ID: jid1-JcGokIiQyjoBAQ@jetpack Name: Self-Destructing Cookies Version: 0.4.9 Enabled: true ID: jid0-9XfBwUWnvPx4wWsfBWMCm4Jj69E@jetpack Name: Sudoku Game Version: 0.1.0 Enabled: true ID: jid0-JHu89Lli32L9ipo8tYy6gnmMhti@jetpack Graphics -------- Adapter Description: AMD Radeon HD 7660D Adapter Drivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Adapter RAM: 512 Asynchronous Pan/Zoom: none ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 50 Enhanced Contrast: 400 Device ID: 0x9901 Direct2D Enabled: true DirectWrite Enabled: true (10.0.10586.0) Driver Date: 2-26-2016 Driver Version: 15.301.1901.0 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 2ae0103c Supports Hardware H264 Decoding: Yes Vendor ID: 0x1002 WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon HD 7660D Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 Important Modified Preferences ------------------------------ accessibility.lastLoadDate: 1458277548 accessibility.loadedInLastSession: true browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 4 browser.download.importedFromSqlite: true browser.download.useDownloadDir: false browser.places.smartBookmarksVersion: 7 browser.privatebrowsing.autostart: true browser.search.suggest.enabled: false browser.sessionstore.upgradeBackup.latestBuildID: 20160303134406 browser.startup.homepage_override.buildID: 20160303134406 browser.startup.homepage_override.mstone: 45.0 browser.tabs.loadInBackground: false browser.urlbar.autocomplete.enabled: false browser.urlbar.suggest.bookmark: false browser.urlbar.suggest.history: false browser.urlbar.suggest.openpage: false dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 45.0 gfx.crash-guard.d3d11layers.appVersion: 45.0 gfx.crash-guard.d3d11layers.deviceID: 0x9901 gfx.crash-guard.d3d11layers.driverVersion: 15.301.1901.0 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d9video: 2 gfx.crash-guard.status.glcontext: 2 gfx.direct3d.last_used_feature_level_idx: 0 keyword.URL: https://www.google.com/search?q= media.gmp-eme-adobe.abi: x86-msvc-x64 media.gmp-eme-adobe.lastUpdate: 1458260840 media.gmp-eme-adobe.version: 15 media.gmp-gmpopenh264.abi: x86-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1458260841 media.gmp-gmpopenh264.version: 1.5.3 media.gmp-manager.buildID: 20160303134406 media.gmp-manager.lastCheck: 1458363652 media.hardware-video-decoding.failed: false network.cookie.cookieBehavior: 3 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1458261487 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.donottrackheader.enabled: true privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.timeSpan: 0 storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1458261487 ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found. Important Locked Preferences ---------------------------- JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.12 Version in use: 4.12 NSS Expected minimum version: 3.21.1 Basic ECC Version in use: 3.21.1 Basic ECC NSSSMIME Expected minimum version: 3.21.1 Basic ECC Version in use: 3.21.1 Basic ECC NSSSSL Expected minimum version: 3.21.1 Basic ECC Version in use: 3.21.1 Basic ECC NSSUTIL Expected minimum version: 3.21.1 Version in use: 3.21.1 Experimental Features ---------------------
FredMcD
  • Top 10 Contributor
4396 solutions 61664 answers

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?

Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. Is the problem still there?

Question owner

Hi Fred: Tried Win10 Firefox (safe mode) www.mysask.com will not even load. Tried www.cbc.ca and it loaded no problem. Went to Win7 Firefox (safe mode) www.mysask.com loaded no problem. Have you a Win10/Firefox set up to try this on? For some, totally unknown reason to me, it seems to be a conflict of the three elements Win10/Firefox/www.mysask.com. I appreciate your help and time but if you don't feel like going further that's fine, unless of coarse it's peeked your interest.

Regards, Vern

Hi Fred: Tried Win10 Firefox (safe mode) www.mysask.com will not even load. Tried www.cbc.ca and it loaded no problem. Went to Win7 Firefox (safe mode) www.mysask.com loaded no problem. Have you a Win10/Firefox set up to try this on? For some, totally unknown reason to me, it seems to be a conflict of the three elements Win10/Firefox/www.mysask.com. I appreciate your help and time but if you don't feel like going further that's fine, unless of coarse it's peeked your interest. Regards, Vern
FredMcD
  • Top 10 Contributor
4396 solutions 61664 answers

I don't have Win 10. Another will have to try it out.

I don't have Win 10. Another will have to try it out.