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Can no longer sign in to Amazon.com account in FF, and can't reset my password. Chrome works fine. How do I fix?

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  • 2 have this problem
  • 12895 views
  • Last reply by Shadow110

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Hi,

After logging out of my account on Amazon today I went to log in again and couldn't. I tried resetting my password multiple times, only to get stuck in a loop of endless captchas. I called customer service twice and tried restarting my computer. I was told by customer service to contact FF since I could log in with no difficulty in Chrome.

Any ideas how to fix?

Thanks

Chosen solution

sgardiner said

Hi, After logging out of my account on Amazon today I went to log in again and couldn't. I tried resetting my password multiple times, only to get stuck in a loop of endless captchas. I called customer service twice and tried restarting my computer. I was told by customer service to contact FF since I could log in with no difficulty in Chrome. Any ideas how to fix? Thanks

Suggest you go and delete any cookies from Amazon by going to FF Menu Tools: then Options : then Privacy left menu , then Remove Individual Cookies Remove your Amazom.com cookies and anything else you do not want tracking you. Close and restart FF and try your login again. Note: If you are using any add-ons/programs that block cookies you need to allow them for Amazon.com

If this is a solution please come back and mark as solved, G'luck

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Chosen Solution

sgardiner said

Hi, After logging out of my account on Amazon today I went to log in again and couldn't. I tried resetting my password multiple times, only to get stuck in a loop of endless captchas. I called customer service twice and tried restarting my computer. I was told by customer service to contact FF since I could log in with no difficulty in Chrome. Any ideas how to fix? Thanks

Suggest you go and delete any cookies from Amazon by going to FF Menu Tools: then Options : then Privacy left menu , then Remove Individual Cookies Remove your Amazom.com cookies and anything else you do not want tracking you. Close and restart FF and try your login again. Note: If you are using any add-ons/programs that block cookies you need to allow them for Amazon.com

If this is a solution please come back and mark as solved, G'luck