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my hp computer freezes up in win 10 every time i use it

Posted

all versions of firefox freeze up about 1 hour after use. I have to hard reset to get my win 10 to reload. I am afraid to use firefox because this has happened dozens of times in the last month. no other browser does this.

all versions of firefox freeze up about 1 hour after use. I have to hard reset to get my win 10 to reload. I am afraid to use firefox because this has happened dozens of times in the last month. no other browser does this.

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/46.0.2486.0 Safari/537.36 Edge/13.10586

More Information

FredMcD
  • Top 10 Contributor
4267 solutions 59840 answers

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?


Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia


Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. Is the problem still there? ----------- Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' web sites. Is the problem still there? '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]''' ------- Type '''about:support''' in the address bar and press '''Enter.''' Under the main banner, press the button; '''Copy Text To Clipboard.'''. Then in the reply box at the bottom of this page, do a right click in the box and select '''Paste.''' This will show us your system details. '''No Personal Information Is Collected.'''

Question owner

Application Basics


Name: Firefox Version: 46.0a2 Build ID: 20160305004010 Update Channel: aurora User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:46.0) Gecko/20100101 Firefox/46.0 Multiprocess Windows: 1/1 (Enabled by default) Safe Mode: false

Crash Reports for the Last 3 Days


All Crash Reports

Extensions


Name: 360 Internet Protection Version: 5.0.0.1002 Enabled: true ID: WebProtection@360safe.com

Name: Firefox Hello Beta Version: 1.1.9 Enabled: true ID: loop@mozilla.org

Name: iCloud Bookmarks Version: 1.4.14.1-signed Enabled: true ID: firefoxdav@icloud.com

Name: Pocket Version: 1.0 Enabled: true ID: firefox@getpocket.com

Name: Logitech SetPoint Version: 6.5 Enabled: false ID: {F003DA68-8256-4b37-A6C4-350FA04494DF}

Graphics


Adapter Description: Microsoft Basic Display Adapter Adapter Drivers: Unknown Adapter RAM: 0 Asynchronous Pan/Zoom: wheel input enabled Device ID: 0x5b60 DirectWrite Enabled: false (10.0.10586.0) Driver Date: 6-21-2006 Driver Version: 10.0.10586.0 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic (OMTC) Subsys ID: 03021002 Supports Hardware H264 Decoding: No; Hardware video decoding disabled or blacklisted Vendor ID: 0x1002 WebGL Renderer: Google Inc. -- ANGLE (Microsoft Basic Render Driver Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences


accessibility.blockautorefresh: true accessibility.typeaheadfind: true browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 4 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20160305004010 browser.startup.homepage: https://my.yahoo.com/ browser.startup.homepage_override.buildID: 20160305004010 browser.startup.homepage_override.mstone: 46.0a2 browser.tabs.crashReporting.sendReport: false browser.urlbar.suggest.searches: true browser.urlbar.userMadeSearchSuggestionsChoice: true dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 46.0a2 font.internaluseonly.changed: true font.size.variable.x-western: 20 gfx.crash-guard.d3d11layers.appVersion: 44.0a2 gfx.crash-guard.d3d11layers.deviceID: 0x5b60 gfx.crash-guard.d3d11layers.driverVersion: 10.0.10240.16384 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.glcontext.appVersion: 44.0a2 gfx.crash-guard.glcontext.deviceID: 0x5b60 gfx.crash-guard.glcontext.driverVersion: 10.0.10240.16384 gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d9video: 2 gfx.crash-guard.status.glcontext: 2 gfx.direct2d.disabled: true gfx.direct3d.last_used_feature_level_idx: 0 layers.acceleration.disabled: true media.gmp-eme-adobe.abi: x86-msvc-x64 media.gmp-eme-adobe.lastUpdate: 1457202948 media.gmp-eme-adobe.version: 17 media.gmp-gmpopenh264.abi: x86-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1451489460 media.gmp-gmpopenh264.version: 1.5.3 media.gmp-manager.buildID: 20160305004010 media.gmp-manager.lastCheck: 1457379909 media.hardware-video-decoding.failed: false network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1455552727 places.history.expiration.transient_current_max_pages: 97268 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.npauthz: 2 plugin.state.npgeplugin: 2 plugin.state.npgoogleupdate: 2 plugin.state.nppdf: 2 plugin.state.npspwrap: 2 plugin.state.npwlpg: 2 privacy.cpd.cache: false privacy.cpd.cookies: false privacy.cpd.formdata: false privacy.cpd.sessions: false privacy.sanitize.migrateClearSavedPwdsOnExit: true privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.timeSpan: 0 services.sync.declinedEngines: storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1455552727 ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.

Important Locked Preferences


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.12 Version in use: 4.12

NSS Expected minimum version: 3.22.2 Basic ECC Version in use: 3.22.2 Basic ECC

NSSSMIME Expected minimum version: 3.22.2 Basic ECC Version in use: 3.22.2 Basic ECC

NSSSSL Expected minimum version: 3.22.2 Basic ECC Version in use: 3.22.2 Basic ECC

NSSUTIL Expected minimum version: 3.22.2 Version in use: 3.22.2

Experimental Features


Name: Multi-process Firefox A/B Test ID: e10s-enabled-aurora-20151020@experiments.mozilla.org Description: Measure the effect of multi-process Firefox Active: false End Date: 1446405343829 Homepage: Branch: experiment

Application Basics ------------------ Name: Firefox Version: 46.0a2 Build ID: 20160305004010 Update Channel: aurora User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:46.0) Gecko/20100101 Firefox/46.0 Multiprocess Windows: 1/1 (Enabled by default) Safe Mode: false Crash Reports for the Last 3 Days --------------------------------- All Crash Reports Extensions ---------- Name: 360 Internet Protection Version: 5.0.0.1002 Enabled: true ID: WebProtection@360safe.com Name: Firefox Hello Beta Version: 1.1.9 Enabled: true ID: loop@mozilla.org Name: iCloud Bookmarks Version: 1.4.14.1-signed Enabled: true ID: firefoxdav@icloud.com Name: Pocket Version: 1.0 Enabled: true ID: firefox@getpocket.com Name: Logitech SetPoint Version: 6.5 Enabled: false ID: {F003DA68-8256-4b37-A6C4-350FA04494DF} Graphics -------- Adapter Description: Microsoft Basic Display Adapter Adapter Drivers: Unknown Adapter RAM: 0 Asynchronous Pan/Zoom: wheel input enabled Device ID: 0x5b60 DirectWrite Enabled: false (10.0.10586.0) Driver Date: 6-21-2006 Driver Version: 10.0.10586.0 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic (OMTC) Subsys ID: 03021002 Supports Hardware H264 Decoding: No; Hardware video decoding disabled or blacklisted Vendor ID: 0x1002 WebGL Renderer: Google Inc. -- ANGLE (Microsoft Basic Render Driver Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 Important Modified Preferences ------------------------------ accessibility.blockautorefresh: true accessibility.typeaheadfind: true browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 4 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20160305004010 browser.startup.homepage: https://my.yahoo.com/ browser.startup.homepage_override.buildID: 20160305004010 browser.startup.homepage_override.mstone: 46.0a2 browser.tabs.crashReporting.sendReport: false browser.urlbar.suggest.searches: true browser.urlbar.userMadeSearchSuggestionsChoice: true dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 46.0a2 font.internaluseonly.changed: true font.size.variable.x-western: 20 gfx.crash-guard.d3d11layers.appVersion: 44.0a2 gfx.crash-guard.d3d11layers.deviceID: 0x5b60 gfx.crash-guard.d3d11layers.driverVersion: 10.0.10240.16384 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.glcontext.appVersion: 44.0a2 gfx.crash-guard.glcontext.deviceID: 0x5b60 gfx.crash-guard.glcontext.driverVersion: 10.0.10240.16384 gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d9video: 2 gfx.crash-guard.status.glcontext: 2 gfx.direct2d.disabled: true gfx.direct3d.last_used_feature_level_idx: 0 layers.acceleration.disabled: true media.gmp-eme-adobe.abi: x86-msvc-x64 media.gmp-eme-adobe.lastUpdate: 1457202948 media.gmp-eme-adobe.version: 17 media.gmp-gmpopenh264.abi: x86-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1451489460 media.gmp-gmpopenh264.version: 1.5.3 media.gmp-manager.buildID: 20160305004010 media.gmp-manager.lastCheck: 1457379909 media.hardware-video-decoding.failed: false network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1455552727 places.history.expiration.transient_current_max_pages: 97268 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.npauthz: 2 plugin.state.npgeplugin: 2 plugin.state.npgoogleupdate: 2 plugin.state.nppdf: 2 plugin.state.npspwrap: 2 plugin.state.npwlpg: 2 privacy.cpd.cache: false privacy.cpd.cookies: false privacy.cpd.formdata: false privacy.cpd.sessions: false privacy.sanitize.migrateClearSavedPwdsOnExit: true privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.timeSpan: 0 services.sync.declinedEngines: storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1455552727 ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found. Important Locked Preferences ---------------------------- JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.12 Version in use: 4.12 NSS Expected minimum version: 3.22.2 Basic ECC Version in use: 3.22.2 Basic ECC NSSSMIME Expected minimum version: 3.22.2 Basic ECC Version in use: 3.22.2 Basic ECC NSSSSL Expected minimum version: 3.22.2 Basic ECC Version in use: 3.22.2 Basic ECC NSSUTIL Expected minimum version: 3.22.2 Version in use: 3.22.2 Experimental Features --------------------- Name: Multi-process Firefox A/B Test ID: e10s-enabled-aurora-20151020@experiments.mozilla.org Description: Measure the effect of multi-process Firefox Active: false End Date: 1446405343829 Homepage: Branch: experiment
FredMcD
  • Top 10 Contributor
4267 solutions 59840 answers

I've called the big guys to help you. Good luck. Have you tried Firefox Safe Mode?

I've called the big guys to help you. Good luck. Have you tried Firefox Safe Mode?
cor-el
  • Top 10 Contributor
  • Moderator
17569 solutions 158915 answers

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen or hold down the Shift key) to see if that has effect.


Do a malware check with several malware scanning programs on the Windows computer.

Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen or hold down the Shift key) to see if that has effect. *http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/ *http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10 ---- Do a malware check with several malware scanning programs on the Windows computer. *https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware Please scan with all programs because each program detects different malware. All these programs have free versions. Make sure that you update each program to get the latest version of their databases before doing a scan. *Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php *AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml *SuperAntispyware:<br>http://www.superantispyware.com/ *Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx *Windows Defender:<br>http://windows.microsoft.com/en-us/windows/using-defender *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html *Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan You can also do a check for a rootkit infection with TDSSKiller. *Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446 See also: *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked