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Firefox crashes

  • 2 replies
  • 1 has this problem
  • 4 views
  • Last reply by cor-el

Greyracer
Greyracer
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Win7 Firefox crashes randomly, most often when I'm not using it. I get a popup that tells me FF has crashed, and asking me whether to restart.

Win7 Firefox crashes randomly, most often when I'm not using it. I get a popup that tells me FF has crashed, and asking me whether to restart.

All Replies (2)

FredMcD
FredMcD
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Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can check for issues caused by plugins.

Start Firefox in Safe Mode to check if one of the extensions (3-bar button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: 3-bar button/Tools > Add-ons > Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window