X
Tap here to go to the mobile version of the site.

Support Forum

Our emails are not being saved to the sent folders.

Posted

Mozilla Firefox being used at retail store with multiple users. Our emails send but do not get saved to the sent folders so we cannot look back to check content, timing, details, attachments, etc. This seems to happen sporadically. Ideas?

Mozilla Firefox being used at retail store with multiple users. Our emails send but do not get saved to the sent folders so we cannot look back to check content, timing, details, attachments, etc. This seems to happen sporadically. Ideas?

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.8
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object
  • Shockwave Flash 20.0 r0
  • 5.1.30514.0
  • Npdsplay dll
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • Firefox 44.0.2
  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:44.0) Gecko/20100101 Firefox/44.0
  • Support URL: https://support.mozilla.org/1/firefox/44.0.2/WINNT/en-US/

Extensions

  • Avast Online Security 10.3.3.13 (wrc@avast.com)
  • Avast SafePrice 10.3.5.13 (sp@avast.com) (Inactive)
  • Default Manager 2.2 ({3252b9ae-c69a-4eaf-9502-dc9c1f6c009e}) (Inactive)
  • HP Smart Web Printing 4.05 (smartwebprinting@hp.com) (Inactive)
  • Java Quick Starter 1.0 (jqs@sun.com) (Inactive)
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) G41 Express Chipset
  • adapterDescription2:
  • adapterDeviceID: 0x2e32
  • adapterDeviceID2:
  • adapterDrivers: igxprd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 04001028
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'6.1400.1000.5218']
  • directWriteEnabled: False
  • directWriteVersion: 0.0.0.0
  • driverDate: 6-25-2009
  • driverDate2:
  • driverVersion: 6.14.10.5082
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'6.1400.1000.5218']
  • numTotalWindows: 3
  • supportsHardwareH264: No; Failed to create H264 decoder
  • webglRendererMessage: [u'tryNewerDriver', u'6.1400.1000.5218']
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
the-edmeister
  • Top 25 Contributor
  • Moderator
5406 solutions 40246 answers

Firefox doesn't do email, it's strictly a web browser.

If you are using Firefox to access your mail, you are using "web-mail". You need to seek support from your service provider or a forum for that service.

If your problem is with Thunderbird, let us know and we can move this thread to the Thunderbird queue. This question currently is in the Firefox queue for answers.

Firefox doesn't do email, it's strictly a web browser. If you are using Firefox to access your mail, you are using "web-mail". You need to seek support from your service provider or a forum for that service. If your problem is with Thunderbird, let us know and we can move this thread to the Thunderbird queue. This question currently is in the Firefox queue for answers.

Question owner

Yes, sorry, it's Thunderbird. Please move my request to a Thunderbird queue! Thanks so much!

Yes, sorry, it's Thunderbird. Please move my request to a Thunderbird queue! Thanks so much!

Question owner

Were you able to move my questions to the Mozilla Thunderbird queue? I have not had any responses and help for this problem. It's impossible to run my business like this! I need help asap! Thanks so much!

Were you able to move my questions to the Mozilla Thunderbird queue? I have not had any responses and help for this problem. It's impossible to run my business like this! I need help asap! Thanks so much!
amanchesterman 189 solutions 994 answers

A similar question was asked and resolved here: https://support.mozilla.org/en-US/questions/988739 The solution found was to delete the index for the Sent folder (Sent.msf) and allow Thunderbird to re-create it. That process is called 'compacting' the folder. There's an article about it here: https://support.mozilla.org/en-US/kb/compacting-folders I'd advise that you read it: if you're using Thunderbird to run your business you need to understand how it works and how things might go wrong. Also I'd recommend that you don't let your folders get too big. It's a good idea to archive old messages systematically. There's a helpful article here: http://kb.mozillazine.org/Keep_it_working_%28Thunderbird%29 Many of the problems we try to deal with in the forum could be minimised if users followed those recommendations.

A similar question was asked and resolved here: https://support.mozilla.org/en-US/questions/988739 The solution found was to delete the index for the Sent folder (Sent.msf) and allow Thunderbird to re-create it. That process is called 'compacting' the folder. There's an article about it here: https://support.mozilla.org/en-US/kb/compacting-folders I'd advise that you read it: if you're using Thunderbird to run your business you need to understand how it works and how things might go wrong. Also I'd recommend that you don't let your folders get too big. It's a good idea to archive old messages systematically. There's a helpful article here: http://kb.mozillazine.org/Keep_it_working_%28Thunderbird%29 Many of the problems we try to deal with in the forum could be minimised if users followed those recommendations.