Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

When I try to respond to email, I keep getting a request to enter my new password. There is no new password.

strive
strive
more options

When I try to respond or forward email, quite often it asks that I enter new password. The password is saved. When I enter the password it still will not send mail. if I save the email in drafts I usually am able to send it later without entering my password again.

When I try to respond or forward email, quite often it asks that I enter new password. The password is saved. When I enter the password it still will not send mail. if I save the email in drafts I usually am able to send it later without entering my password again.

All Replies (1)

amanchesterman
amanchesterman
more options

I take it that you don't have this problem when you sign in to Thunderbird to get your mail -- i.e. it's only when you try to send mail? It's possible that your password is being forgotten or is somehow corrupted. Go to Preferences > Security > Passwords > Saved Passwords and check that the password for the outgoing (SMTP) server is correct. Also check (under Account Settings) that the correct SMTP server is being used for this account. If that's all OK it may be that your connection to the server is being slowed/interrupted from time to time. The fact that the message sends 'later' without any difficulty is significant. If you are on a home or business network, for example, could the times you experience this problem coincide with times of high demand by other users?