Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Error screen popps up when on Amazon. Doesn't happen with Chrome.

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

more options

When I'm on Amazon, it continuously pops up a script error screen. Doesn't happen on Google Chrome or Safari.

I'm using a Mac with the latest OS update.

When I'm on Amazon, it continuously pops up a script error screen. Doesn't happen on Google Chrome or Safari. I'm using a Mac with the latest OS update.
Attached screenshots

All Replies (3)

more options

Hello,

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.


If Safe Mode doesn't help, please see: Warning Unresponsive script - What it means and how to fix it.

When you figure out what's causing your issues, please let us know. It might help others with the same problem. Thank you!

more options

Working in Safe Mode did not fix the scripting problem on the Amazon website, however, I did find the problem that caused a scripting error.

Open Firefox normally (not in safe mode). Go to the Settings menu (triple lines) Select Preferences Select Search. If the Amazon Search Engine in the '1 click search engine' box is checked, uncheck it. (double-click it) Problem solved.

more options

That was very good work. Well Done. Please flag your last post as Solved Problem so others will know.