Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox won't play any music or video

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by FredMcD

more options

Lately on at least two of my computers I can't get FireFox to play any video content except from Plex which from what I understand uses direct play. I've uninstalled and reinstalled both Firefox and Adobe Flash Player numerous times and I can't get any different results the embedded players just are all black. I don't know what to do about this but you certainly can't use a browser that doesn't have some of the main function a browser needs I have been using Chrome to watch videos but fear I will have to switch completely from Firefox

Lately on at least two of my computers I can't get FireFox to play any video content except from Plex which from what I understand uses direct play. I've uninstalled and reinstalled both Firefox and Adobe Flash Player numerous times and I can't get any different results the embedded players just are all black. I don't know what to do about this but you certainly can't use a browser that doesn't have some of the main function a browser needs I have been using Chrome to watch videos but fear I will have to switch completely from Firefox

All Replies (1)

more options

Are these flash, or something else, like the html5player?


If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also: