X
Tap here to go to the mobile version of the site.

Support Forum

can't sign in to my account

Posted

I try to sign in to my account for add ons and themes and it doesn't accept my password. When I request a password reset, it doesn't send it to my email. How can I get my account back? I have all of my favorite themes saved on there. I can still sign in from firefox setting to sync settings, but can't sign on to the addons site.

I try to sign in to my account for add ons and themes and it doesn't accept my password. When I request a password reset, it doesn't send it to my email. How can I get my account back? I have all of my favorite themes saved on there. I can still sign in from firefox setting to sync settings, but can't sign on to the addons site.

Additional System Details

Installed Plug-ins

  • Provides secure and convenient logon to Web sites
  • IE Tab 2 Plug-in for Mozilla/Firefox
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • Shockwave Flash 20.0 r0
  • 5.1.41212.0

Application

  • Firefox 44.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:44.0) Gecko/20100101 Firefox/44.0
  • Support URL: https://support.mozilla.org/1/firefox/44.0/WINNT/en-US/

Extensions

  • Adblock Plus 2.7.1 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Add to Search Bar 2.9 (add-to-searchbox@maltekraus.de)
  • Context Search 0.6.3.1-signed ({902D2C4A-457A-4EF9-AD43-7014562929FF})
  • deskCut 0.6.0.3.1-signed ({9125C9CB-BE2B-4389-A0C7-46A4BDD46AEA})
  • FlashGot 1.5.6.12.1-signed ({19503e42-ca3c-4c27-b1e2-9cdb2170ee34})
  • IE Tab 2 (FF 3.6+) 5.12.12.1.1-signed ({1BC9BA34-1EED-42ca-A505-6D2F1A935BBB})
  • LastPass 3.2.42 (support@lastpass.com)
  • NoSquint 2.1.9.1-signed (nosquint@urandom.ca)
  • Personas Plus 1.7.4 (personas@christopher.beard)
  • Quick Torrent Search 20131228.1-signed (qts@moongiraffe.net)
  • Tab Mix Plus 0.4.2.0 ({dc572301-7619-498c-a57d-39143191b318})
  • Toolbar Buttons 1.1.1-signed ({03B08592-E5B4-45ff-A0BE-C1D975458688})
  • Adblock Plus Pop-up Addon 0.9.2.1-signed (adblockpopups@jessehakanen.net) (Inactive)
  • Bing Search 1.0.0.6 (bingsearch.full@microsoft.com) (Inactive)
  • HP Client Security Manager 1.0.0.5786 (dpmaxz_ng@jetpack) (Inactive)
  • PDF Download 3.0.0.2.1-signed ({37E4D8EA-8BDA-4831-8EA1-89053939A250}) (Inactive)
  • SmoothWheel (AMO) 0.45.8.20130519.3.1-signed ({5F590AA2-1221-4113-A6F4-A4BB62414FAC}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics Family
  • adapterDescription2:
  • adapterDeviceID: 0x0a16
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 1991103c
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 3-30-2014
  • driverDate2:
  • driverVersion: 10.18.10.3540
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Such e-mail is always sent to the address on file with the web site.

Any username/password issues should be posted here with password in the heading, https://support.mozilla.org/en-US/forums/contributors

Such e-mail is always sent to the address on file with the web site. Any username/password issues should be posted here with '''password''' in the heading, https://support.mozilla.org/en-US/forums/contributors