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Firefox very slow to close, pages open very slowly and I get a crash message on close

Posted

bp-cd94350e-7d4f-497d-af7f-f56fd2160205 04/02/2016 9:05 PM bp-7fbd5667-5d55-47a0-8c9b-d68b32160205 04/02/2016 8:30 PM


This is a fresh install (I uninstalled and removed all folders and registry entries before reinstalling). Ive run scans for infections.

Firefox is very slow to bring up pages (30 seconds minimum) while IE and Chrome are normal.

When I close FF, the firefox.exe process doesnt' close for 3 to 5 minutes ad then I get a "Firefox crashed" message.

I'm seeing this on a ton of machines (7 and Vista).

Please help!

bp-cd94350e-7d4f-497d-af7f-f56fd2160205 04/02/2016 9:05 PM bp-7fbd5667-5d55-47a0-8c9b-d68b32160205 04/02/2016 8:30 PM This is a fresh install (I uninstalled and removed all folders and registry entries before reinstalling). Ive run scans for infections. Firefox is very slow to bring up pages (30 seconds minimum) while IE and Chrome are normal. When I close FF, the firefox.exe process doesnt' close for 3 to 5 minutes ad then I get a "Firefox crashed" message. I'm seeing this on a ton of machines (7 and Vista). Please help!

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.10
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.72.2 for Mozilla browsers
  • BlackBerry WebSL Browser Plug-In
  • RealDownloader Plugin
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealPlayer Download Plugin
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • Shockwave Flash 20.0 r0
  • 5.1.41212.0
  • VLC media player Web Plugin
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • iTunes Detector Plug-in

Application

  • Firefox 44.0
  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:44.0) Gecko/20100101 Firefox/44.0
  • Support URL: https://support.mozilla.org/1/firefox/44.0/WINNT/en-GB/

Extensions

  • uBlock Origin 1.5.5 (uBlock0@raymondhill.net)
  • RealDownloader 1.3.4 ({1B12EF76-2B5E-4DA1-B587-4762D49BFE03}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Mobile Intel(R) 965 Express Chipset Family
  • adapterDescription2:
  • adapterDeviceID: 0x2a02
  • adapterDeviceID2:
  • adapterDrivers: igdumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 011b1025
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'7.1500.1000.1666']
  • directWriteEnabled: False
  • directWriteVersion: 7.0.6002.23845
  • driverDate: 8-20-2007
  • driverDate2:
  • driverVersion: 7.14.10.1318
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'7.1500.1000.1666']
  • numTotalWindows: 1
  • supportsHardwareH264: No; Hardware video decoding disabled or blacklisted
  • webglRendererMessage: [u'tryNewerDriver', u'7.1500.1000.1666']
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4255 solutions 59584 answers

Signature shutdownhang | WaitForSingleObjectEx

Attention Sumo's there are 3 related bug reports about shutdownhang


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?


Firefox uses too much memory (RAM) - How to fix This article describes how to make Firefox use less memory to make it run faster and prevent crashes.

https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

Signature shutdownhang | WaitForSingleObjectEx Attention Sumo's there are 3 related bug reports about shutdownhang ------ Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. Is the problem still there? -------- '''[https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram Firefox uses too much memory (RAM) - How to fix]''' This article describes how to make Firefox use less memory to make it run faster and prevent crashes. '''https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster''' '''https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix''' '''https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding'''

Question owner

Start Firefox in Safe Mode doesn't fix the problem. I will try your other links.

Start Firefox in Safe Mode doesn't fix the problem. I will try your other links.

Question owner

I went through your other links and it didn't make any difference. I even created a new Windows user, and tried Firefox in that, and there was no real change.

More crashes: bp-79422360-4a7c-4e9f-bf76-4efa92160205 05/02/2016 3:58 PM bp-67018fa9-62e9-4188-b6dc-0bc942160205 05/02/2016 3:15 PM bp-c547c13b-504f-40f9-b032-d88702160205 05/02/2016 2:20 PM bp-3f02fe25-09cb-47bd-9cc7-02c9f2160205 05/02/2016 12:01 PM

I went through your other links and it didn't make any difference. I even created a new Windows user, and tried Firefox in that, and there was no real change. More crashes: bp-79422360-4a7c-4e9f-bf76-4efa92160205 05/02/2016 3:58 PM bp-67018fa9-62e9-4188-b6dc-0bc942160205 05/02/2016 3:15 PM bp-c547c13b-504f-40f9-b032-d88702160205 05/02/2016 2:20 PM bp-3f02fe25-09cb-47bd-9cc7-02c9f2160205 05/02/2016 12:01 PM
FredMcD
  • Top 10 Contributor
4255 solutions 59584 answers

The crash reports are the same as above.

Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia


While still in safe mode,

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

The crash reports are the same as above. Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' web sites. Is the problem still there? '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]''' While still in safe mode, Type '''about:support''' in the address bar and press '''Enter.''' Under the main banner, press the button; '''Copy Text To Clipboard.'''. Then in the reply box at the bottom of this page, do a right click in the box and select '''Paste.''' This will show us your system details. '''No Personal Information Is Collected.'''

Question owner

OK, Windows Safe mode made no difference.

Here is the data you asked for: Application Basics


Name: Firefox Version: 44.0 Build ID: 20160123151951 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.0; rv:44.0) Gecko/20100101 Firefox/44.0 Multiprocess Windows: 0/1 (default: false) Safe Mode: false

Crash Reports for the Last 3 Days


All Crash Reports

Extensions


Name: RealDownloader Version: 1.3.4 Enabled: false ID: {1B12EF76-2B5E-4DA1-B587-4762D49BFE03}

Graphics


Adapter Drivers: vga framebuf vga256 vga64k Adapter RAM: Unknown Asynchronous Pan/Zoom: none Device ID: 0x0000 Direct2D Enabled: Blocked for your graphics card because of unresolved driver issues. DirectWrite Enabled: false (7.0.6002.23845) GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic (OMTC) Blocked for your graphics card because of unresolved driver issues. Subsys ID: 00000000 Supports Hardware H264 Decoding: No; Failed to create H264 decoder Vendor ID: 0x0000 WebGL Renderer: Blocked for your graphics card because of unresolved driver issues. windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences


browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 1 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20160123151951 browser.startup.homepage_override.buildID: 20160123151951 browser.startup.homepage_override.mstone: 44.0 dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 44.0 gfx.crash-guard.d3d11layers.appVersion: 44.0 gfx.crash-guard.d3d11layers.deviceID: 0x2a02 gfx.crash-guard.d3d11layers.driverVersion: 7.14.10.1318 gfx.crash-guard.d3d11layers.feature-d2d: false gfx.crash-guard.d3d11layers.feature-d3d11: false gfx.crash-guard.status.d3d11layers: 2 gfx.direct2d.disabled: true layers.acceleration.disabled: true media.gmp-eme-adobe.abi: x86-msvc-x86 media.gmp-eme-adobe.lastUpdate: 1454335468 media.gmp-eme-adobe.version: 15 media.gmp-gmpopenh264.abi: x86-msvc-x86 media.gmp-gmpopenh264.lastUpdate: 1454335469 media.gmp-gmpopenh264.version: 1.5.3 media.gmp-manager.buildID: 20160123151951 media.gmp-manager.lastCheck: 1454941939 media.hardware-video-decoding.failed: true network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.history.expiration.transient_current_max_pages: 80261 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateClearSavedPwdsOnExit: true privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 0

Important Locked Preferences


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.11 Version in use: 4.11

NSS Expected minimum version: 3.21 Basic ECC Version in use: 3.21 Basic ECC

NSSSMIME Expected minimum version: 3.21 Basic ECC Version in use: 3.21 Basic ECC

NSSSSL Expected minimum version: 3.21 Basic ECC Version in use: 3.21 Basic ECC

NSSUTIL Expected minimum version: 3.21 Version in use: 3.21

Experimental Features


OK, Windows Safe mode made no difference. Here is the data you asked for: Application Basics ------------------ Name: Firefox Version: 44.0 Build ID: 20160123151951 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.0; rv:44.0) Gecko/20100101 Firefox/44.0 Multiprocess Windows: 0/1 (default: false) Safe Mode: false Crash Reports for the Last 3 Days --------------------------------- All Crash Reports Extensions ---------- Name: RealDownloader Version: 1.3.4 Enabled: false ID: {1B12EF76-2B5E-4DA1-B587-4762D49BFE03} Graphics -------- Adapter Drivers: vga framebuf vga256 vga64k Adapter RAM: Unknown Asynchronous Pan/Zoom: none Device ID: 0x0000 Direct2D Enabled: Blocked for your graphics card because of unresolved driver issues. DirectWrite Enabled: false (7.0.6002.23845) GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic (OMTC) Blocked for your graphics card because of unresolved driver issues. Subsys ID: 00000000 Supports Hardware H264 Decoding: No; Failed to create H264 decoder Vendor ID: 0x0000 WebGL Renderer: Blocked for your graphics card because of unresolved driver issues. windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 Important Modified Preferences ------------------------------ browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 1 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20160123151951 browser.startup.homepage_override.buildID: 20160123151951 browser.startup.homepage_override.mstone: 44.0 dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 44.0 gfx.crash-guard.d3d11layers.appVersion: 44.0 gfx.crash-guard.d3d11layers.deviceID: 0x2a02 gfx.crash-guard.d3d11layers.driverVersion: 7.14.10.1318 gfx.crash-guard.d3d11layers.feature-d2d: false gfx.crash-guard.d3d11layers.feature-d3d11: false gfx.crash-guard.status.d3d11layers: 2 gfx.direct2d.disabled: true layers.acceleration.disabled: true media.gmp-eme-adobe.abi: x86-msvc-x86 media.gmp-eme-adobe.lastUpdate: 1454335468 media.gmp-eme-adobe.version: 15 media.gmp-gmpopenh264.abi: x86-msvc-x86 media.gmp-gmpopenh264.lastUpdate: 1454335469 media.gmp-gmpopenh264.version: 1.5.3 media.gmp-manager.buildID: 20160123151951 media.gmp-manager.lastCheck: 1454941939 media.hardware-video-decoding.failed: true network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.history.expiration.transient_current_max_pages: 80261 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateClearSavedPwdsOnExit: true privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 0 Important Locked Preferences ---------------------------- JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.11 Version in use: 4.11 NSS Expected minimum version: 3.21 Basic ECC Version in use: 3.21 Basic ECC NSSSMIME Expected minimum version: 3.21 Basic ECC Version in use: 3.21 Basic ECC NSSSSL Expected minimum version: 3.21 Basic ECC Version in use: 3.21 Basic ECC NSSUTIL Expected minimum version: 3.21 Version in use: 3.21 Experimental Features ---------------------

Question owner

I just removed Firefox (uninstalled it, removed all folders and registry entries in HKCU and HKLM). Then reinstalled and disabled every add-on:

Here is the most recent data: Application Basics


Name: Firefox Version: 44.0 Build ID: 20160123151951 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.0; rv:44.0) Gecko/20100101 Firefox/44.0 Multiprocess Windows: 0/1 (default: false) Safe Mode: false

Crash Reports for the Last 3 Days


Report ID: bp-f1d1139a-8ea4-443e-a2c7-f90162160208 Submitted: 39 minutes ago

All Crash Reports

Extensions


Graphics


Adapter Drivers: vga framebuf vga256 vga64k Adapter RAM: Unknown Asynchronous Pan/Zoom: none Device ID: 0x0000 Direct2D Enabled: Blocked for your graphics card because of unresolved driver issues. DirectWrite Enabled: false (7.0.6002.23845) GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic (OMTC) Blocked for your graphics card because of unresolved driver issues. Subsys ID: 00000000 Supports Hardware H264 Decoding: No; Failed to create H264 decoder Vendor ID: 0x0000 WebGL Renderer: Blocked for your graphics card because of unresolved driver issues. windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences


browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 1 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20160123151951 browser.startup.homepage_override.buildID: 20160123151951 browser.startup.homepage_override.mstone: 44.0 dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 44.0 gfx.crash-guard.d3d11layers.appVersion: 44.0 gfx.crash-guard.d3d11layers.deviceID: 0x0000 gfx.crash-guard.d3d11layers.feature-d2d: false gfx.crash-guard.d3d11layers.feature-d3d11: false gfx.crash-guard.status.d3d11layers: 2 media.gmp-eme-adobe.enabled: false media.gmp-gmpopenh264.enabled: false media.gmp-manager.buildID: 20160123151951 media.gmp-manager.lastCheck: 1454958335 media.hardware-video-decoding.failed: true network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.history.expiration.transient_current_max_pages: 80261 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.nppdf: 0 privacy.sanitize.migrateClearSavedPwdsOnExit: true

Important Locked Preferences


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.11 Version in use: 4.11

NSS Expected minimum version: 3.21 Basic ECC Version in use: 3.21 Basic ECC

NSSSMIME Expected minimum version: 3.21 Basic ECC Version in use: 3.21 Basic ECC

NSSSSL Expected minimum version: 3.21 Basic ECC Version in use: 3.21 Basic ECC

NSSUTIL Expected minimum version: 3.21 Version in use: 3.21

Experimental Features


I just removed Firefox (uninstalled it, removed all folders and registry entries in HKCU and HKLM). Then reinstalled and disabled every add-on: Here is the most recent data: Application Basics ------------------ Name: Firefox Version: 44.0 Build ID: 20160123151951 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.0; rv:44.0) Gecko/20100101 Firefox/44.0 Multiprocess Windows: 0/1 (default: false) Safe Mode: false Crash Reports for the Last 3 Days --------------------------------- Report ID: bp-f1d1139a-8ea4-443e-a2c7-f90162160208 Submitted: 39 minutes ago All Crash Reports Extensions ---------- Graphics -------- Adapter Drivers: vga framebuf vga256 vga64k Adapter RAM: Unknown Asynchronous Pan/Zoom: none Device ID: 0x0000 Direct2D Enabled: Blocked for your graphics card because of unresolved driver issues. DirectWrite Enabled: false (7.0.6002.23845) GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic (OMTC) Blocked for your graphics card because of unresolved driver issues. Subsys ID: 00000000 Supports Hardware H264 Decoding: No; Failed to create H264 decoder Vendor ID: 0x0000 WebGL Renderer: Blocked for your graphics card because of unresolved driver issues. windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 Important Modified Preferences ------------------------------ browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 1 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20160123151951 browser.startup.homepage_override.buildID: 20160123151951 browser.startup.homepage_override.mstone: 44.0 dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 44.0 gfx.crash-guard.d3d11layers.appVersion: 44.0 gfx.crash-guard.d3d11layers.deviceID: 0x0000 gfx.crash-guard.d3d11layers.feature-d2d: false gfx.crash-guard.d3d11layers.feature-d3d11: false gfx.crash-guard.status.d3d11layers: 2 media.gmp-eme-adobe.enabled: false media.gmp-gmpopenh264.enabled: false media.gmp-manager.buildID: 20160123151951 media.gmp-manager.lastCheck: 1454958335 media.hardware-video-decoding.failed: true network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.history.expiration.transient_current_max_pages: 80261 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.nppdf: 0 privacy.sanitize.migrateClearSavedPwdsOnExit: true Important Locked Preferences ---------------------------- JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.11 Version in use: 4.11 NSS Expected minimum version: 3.21 Basic ECC Version in use: 3.21 Basic ECC NSSSMIME Expected minimum version: 3.21 Basic ECC Version in use: 3.21 Basic ECC NSSSSL Expected minimum version: 3.21 Basic ECC Version in use: 3.21 Basic ECC NSSUTIL Expected minimum version: 3.21 Version in use: 3.21 Experimental Features ---------------------

Question owner

The fresh install seemed to be better, but then I closed a tab, and Firefox stopped responding.

The fresh install seemed to be better, but then I closed a tab, and Firefox stopped responding.
FredMcD
  • Top 10 Contributor
4255 solutions 59584 answers

bp-f1d1139a-8ea4-443e-a2c7-f90162160208

Signature shutdownhang | WaitForSingleObjectEx | WaitForSingleObject

icudt55.dll = International Components for Unicode

This is for Sumo's Related Bugs 1158189 NEW --- shutdownhang in mozilla::net::nsHttpConnectionMgr::Shutdown()


If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?

bp-f1d1139a-8ea4-443e-a2c7-f90162160208 Signature shutdownhang | WaitForSingleObjectEx | WaitForSingleObject icudt55.dll = International Components for Unicode This is for Sumo's Related Bugs 1158189 NEW --- shutdownhang in mozilla::net::nsHttpConnectionMgr::Shutdown() ---------- If you have problems with current Shockwave Flash plugin versions then check this: * see if there are updates for your graphics drivers '''https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration''' * disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) '''https://forums.adobe.com/message/4468493#TemporaryWorkaround''' * disable hardware acceleration in the Flash plugin '''https://forums.adobe.com/thread/891337''' See also: * '''http://kb.mozillazine.org/Flash#Troubleshooting''' ----------- Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. Is the problem still there?

Question owner

It looks like disabling DNS and DHCP client services helps. Hopefully that's a clue.

It looks like disabling DNS and DHCP client services helps. Hopefully that's a clue.
FredMcD
  • Top 10 Contributor
4255 solutions 59584 answers

I've called the big guys to help you. Good luck.

I've called the big guys to help you. Good luck.