Firefox crashes
Firefox crashes on start in both regular and safemode
Crash ID: bp-c2a80613-6aec-460a-9df0-1aa432150512
Tried deleting and reinstalling with latest version and still get the crash. Do not have internet on this computer. We are using it to view web server.
AdapterDeviceID: 0x6898 AdapterDriverVersion: 13.251.0.0 AdapterSubsysID: 0b001002 AdapterVendorID: 0x1002 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:43.0.4 AvailablePageFile: 45423136768 AvailablePhysicalMemory: 19907670016 AvailableVirtualMemory: 3862388736 BIOS_Manufacturer: Dell Inc. BlockedDllList: BreakpadReserveAddress: 47906816 BreakpadReserveSize: 67108864 BuildID: 20160105164030 CrashTime: 1453576328 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1453476091 Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x6898, AdapterSubsysID: 0b001002, AdapterDriverVersion: 13.251.0.0 DWrite? DWrite+ D2D1.1? D2D1.1+ D2D? D2D1.1V? D2D1.1V+ D2D+ D3D11 Layers? D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 54 StartupTime: 1453576327 SystemMemoryUsePercentage: 22 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20160105164030","version":"43.0.4","vendor":"Mozilla","platformVersion":"43.0.4","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":24574,"virtualMaxMB":4096,"isWow64":true,"cpu":{"count":4,"cores":4,"vendor":"GenuineIntel","family":6,"model":26,"stepping":5,"l2cacheKB":256,"l3cacheKB":4096,"speedMHz":2261,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"6.1","servicePackMajor":1,"servicePackMinor":0,"installYear":2011,"locale":"en-US"},"hdd":{"profile":{"model":"Dell VIRTUAL DISK","revision":"1028"},"binary":{"model":"Dell VIRTUAL DISK","revision":"1028"},"system":{"model":"Dell VIRTUAL DISK","revision":"1028"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"adapters":[{"description":"AMD Radeon HD 5800 Series","vendorID":"0x1002","deviceID":"0x6898","subsysID":"0b001002","RAM":2048,"driver":"aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64","driverVersion":"13.251.0.0","driverDate":"12-6-2013","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1200,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":1920,"screenHeight":1200,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":1920,"screenHeight":1200,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":1920,"screenHeight":1200,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":1920,"screenHeight":1200,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":1920,"screenHeight":1200,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":11520,"screenHeight":1200,"refreshRate":0,"pseudoDisplay":true}],"features":{"compositor":"none","d3d11":{"status":"available","version":45056,"warp":false,"textureSharing":true,"blacklisted":false},"d2d":{"status":"available","version":"1.1"}}}},"settings":{"addonCompatibilityCheckEnabled":true,"blocklistEnabled":true,"isDefaultBrowser":true,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.newtabpage.enhanced":true,"browser.startup.homepage":"<user-set>"}},"profile":{"creationDate":16205},"addons":{"activeAddons":{},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"43.0.4","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16822,"updateDay":16823},"activePlugins":[{"name":"Adobe Acrobat","version":"10.1.9.22","description":"Adobe PDF Plug-In For Firefox and Netscape 10.1.9","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16057},{"name":"Adobe Acrobat","version":"10.1.9.22","description":"Adobe PDF Plug-In For Firefox and Netscape 10.1.9","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16057},{"name":"Microsoft Office 2010","version":"14.0.4730.1010","description":"Office Authorization plug-in for NPAPI browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-msoffice14"],"updateDay":14619},{"name":"Microsoft Office 2010","version":"14.0.4761.1000","description":"The plug-in allows you to open and edit files using Microsoft Office applications","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-sharepoint"],"updateDay":14693},{"name":"Silverlight Plug-In","version":"5.1.40416.0","description":"5.1.40416.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-silverlight","application/x-silverlight-2"],"updateDay":16541},{"name":"Java(TM) Platform SE 6 U25","version":"6.0.250.6","description":"Next Generation Java Plug-in 1.6.0_25 for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-java-applet","application/x-java-bean","application/x-java-vm","application/x-java-applet;version=1.1.1","application/x-java-bean;version=1.1.1","application/x-java-applet;version=1.1","application/x-java-bean;version=1.1","application/x-java-applet;version=1.2","application/x-java-bean;version=1.2","application/x-java-applet;version=1.1.3","application/x-java-bean;version=1.1.3","application/x-java-applet;version=1.1.2","application/x-java-bean;version=1.1.2","application/x-java-applet;version=1.3","application/x-java-bean;version=1.3","application/x-java-applet;version=1.2.2","application/x-java-bean;version=1.2.2","application/x-java-applet;version=1.2.1","application/x-java-bean;version=1.2.1","application/x-java-applet;version=1.3.1","application/x-java-bean;version=1.3.1","application/x-java-applet;version=1.4","application/x-java-bean;version=1.4","application/x-java-applet;version=1.4.1","application/x-java-bean;version=1.4.1","application/x-java-applet;version=1.4.2","application/x-java-bean;version=1.4.2","application/x-java-applet;version=1.5","application/x-java-bean;version=1.5","application/x-java-applet;version=1.6","application/x-java-bean;version=1.6","application/x-java-applet;jpi-version=1.6.0_25","application/x-java-bean;jpi-version=1.6.0_25","application/x-java-vm-npruntime"],"updateDay":16822},{"name":"Java Deployment Toolkit 6.0.250.6","version":"6.0.250.6","description":"NPRuntime Script Plug-in Library for Java(TM) Deploy","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/java-deployment-toolkit"],"updateDay":16822},{"name":"Shockwave for Director","version":"11.5.9.615","description":"Adobe Shockwave for Director Netscape plug-in, version 11.5.9.615","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-director"],"updateDay":14904},{"name":"Shockwave Flash","version":"10.2.159.1","description":"Shockwave Flash 10.2 r159","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":15092}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1},"gmp-eme-adobe":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 51532640256 TotalPhysicalMemory: 25767268352 TotalVirtualMemory: 4294836224 URL: Vendor: Mozilla Version: 43.0.4 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 : MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [TCP/IPv6] : 2 : 1 : MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IPv6] : 2 : 3 : RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP TCP Service Provider : 2 : 1 : RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll RSVP UDP Service Provider : 2 : 2 :
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
All Replies (6)
Product Firefox Version 37.0.2 Build ID 20150415140819 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1
https://support.mozilla.org/en-US/kb/update-firefox-latest-version 43.*
Signature mozilla::layers::SyncObjectD3D11::FinalizeFrame
System Memory Use Percentage 78
This is for Sumo's Related Bugs 1160157 NEW --- non device reset startup crash in mozilla::layers::SyncObjectD3D11::FinalizeFrame()
It crashes on startup and I don't have internet on this computer. I manually downloaded and installed the latest version. I'm not sure what you're telling me. Sorry.
You have Firefox Version 37.0.2 == very old. The link above will help you to update to the current version.
xxxj3xxx said
It crashes on startup . . .
Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. Is the problem still there?
. . . . and I don't have internet on this computer.
Is it not working, or not available?
Let me check the version. I know I downloaded the latest version manually and copied it over and installed it. I tried safe mode as I posted in the first post and still crashed. I just checked and the installer is 43.0.4. I'm not sure where you're seeing an old version. It has 43.0.4 in the dump too if I'm not mistaken. As Internet it is not available..we're running our web server which is why we want Mozilla(better functionality than IE). We Firefox on the rest of the computers. Thanks for the help.
Some problems occurs when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;
- Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
- Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see
Configure firewalls so that Firefox can access the Internet. {web link}
Note that the troubleshooting information shows a rather old graphics display driver from 2013.
Did you check for updates?
Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) to see if that helps.
- http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/
- http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10
gfx: D2DEnabled: true; DWriteEnabled: true; adapters: 0: description: AMD Radeon HD 5800 Series; vendorID: 0x1002; deviceID: 0x6898; subsysID: 0b001002; RAM: 2048; driver: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64; driverVersion: 13.251.0.0; driverDate: 12-6-2013; GPUActive: true;
Modified by cor-el