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Videos play with a blank screen since upgrade to Windows 10

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I upgraded to Windows 10 and now videos don't display in Firefox. I can see the still screen, but when I click "Play," it goes black. I can hear the sound, and the video is playing, but the screen remains black. This has happened on Facebook, as well as YouTube.

I've also had a similar problem using Google Sheets. When I first open the sheet, all the info is displayed, but within a second or two, it goes blank. The data is still there (I can see it in the text edit bar when I click on a particular cell), but the sheet appears blank. Same thing with PDFs -- some of the data displays (e.g., graphics) but the main bulk of the text does not.

It seems to me that all of these issues are related, but I'm not sure how. I did switch to viewing PDFs in browser via Adobe, which fixed the PDF issue, but not the others.

Chosen solution

ok thanks, nothing out of order with your display driver there (which would have been my first suspect). obviously scripts from your greasemonkey addon would have the power to edit (&also screw up) page content, so it might be worth keeping an eye on that and keep it disabled in case the issue is reappearing...

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All Replies (4)

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hello, could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

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Thanks! I posted about the problem with Sheets on the Google forum yesterday (before I realized there was more going on than that). They had me turn off plugins and extensions and that fixed Sheets and the video issues too. I turned the ext/plugins back on one at a time, and the problem never came back, so I don't know what the actual issue was, but it seems to be fixed for now. Here's the data from the you asked for, in case you see something:

Application Basics


Name: Firefox Version: 43.0.4 Build ID: 20160105164030 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0 Multiprocess Windows: 0/1 (default: false) Safe Mode: false

Crash Reports for the Last 3 Days


All Crash Reports

Extensions


Name: Greasemonkey Version: 3.6 Enabled: true ID: {e4a8a97b-f2ed-450b-b12d-ee082ba24781}

Name: Pin It button Version: 1.37.9 Enabled: true ID: jid1-YcMV6ngYmQRA2w@jetpack

Graphics


Adapter Description: Intel(R) HD Graphics 4000 Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Adapter RAM: Unknown Asynchronous Pan/Zoom: none Device ID: 0x0166 Direct2D Enabled: true DirectWrite Enabled: true (10.0.10586.0) Driver Date: 8-17-2015 Driver Version: 10.18.10.4276 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 05971028 Supports Hardware H264 Decoding: Yes Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences


accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.frecency_experiment: 1 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20160105164030 browser.startup.homepage: https://mail.google.com/mail/u/0/#inbox|https://www.google.com/calendar/render?tab=mc&pli=1#main_7%7Cmonth|https://www.f browser.startup.homepage_override.buildID: 20160105164030 browser.startup.homepage_override.mstone: 43.0.4 browser.urlbar.userMadeSearchSuggestionsChoice: true dom.apps.reset-permissions: true dom.max_script_run_time: 20 dom.mozApps.used: true extensions.lastAppVersion: 43.0.4 gfx.crash-guard.d3d11layers.appVersion: 43.0.4 gfx.crash-guard.d3d11layers.deviceID: 0x0166 gfx.crash-guard.d3d11layers.driverVersion: 10.18.10.4276 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d9video: 2 gfx.crash-guard.status.glcontext: 2 gfx.direct3d.last_used_feature_level_idx: 0 gfx.driver-init.appVersion: 42.0 gfx.driver-init.deviceID: 0x0166 gfx.driver-init.driverVersion: 10.18.10.4276 gfx.driver-init.feature-d2d: true gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 media.gmp-eme-adobe.abi: x86-msvc media.gmp-eme-adobe.lastUpdate: 1446760851 media.gmp-eme-adobe.version: 15 media.gmp-gmpopenh264.abi: x86-msvc media.gmp-gmpopenh264.enabled: true media.gmp-gmpopenh264.lastUpdate: 1451524287 media.gmp-gmpopenh264.version: 1.5.3 media.gmp-manager.buildID: 20160105164030 media.gmp-manager.lastCheck: 1453217091 media.hardware-video-decoding.failed: false media.youtube-ua.override.to: 43 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1452639388 places.history.expiration.transient_current_max_pages: 104262 plugin.disable_full_page_plugin_for_types: plugin.importedState: true plugin.state.nppdf: 2 print.printer_Brother_HL-2270DW_series.print_bgcolor: false print.printer_Brother_HL-2270DW_series.print_bgimages: false print.printer_Brother_HL-2270DW_series.print_duplex: -437918235 print.printer_Brother_HL-2270DW_series.print_edge_bottom: 0 print.printer_Brother_HL-2270DW_series.print_edge_left: 0 print.printer_Brother_HL-2270DW_series.print_edge_right: 0 print.printer_Brother_HL-2270DW_series.print_edge_top: 0 print.printer_Brother_HL-2270DW_series.print_evenpages: true print.printer_Brother_HL-2270DW_series.print_footercenter: print.printer_Brother_HL-2270DW_series.print_footerleft: &PT print.printer_Brother_HL-2270DW_series.print_footerright: &D print.printer_Brother_HL-2270DW_series.print_headercenter: print.printer_Brother_HL-2270DW_series.print_headerleft: &T print.printer_Brother_HL-2270DW_series.print_headerright: &U print.printer_Brother_HL-2270DW_series.print_in_color: true print.printer_Brother_HL-2270DW_series.print_margin_bottom: 0.5 print.printer_Brother_HL-2270DW_series.print_margin_left: 0.5 print.printer_Brother_HL-2270DW_series.print_margin_right: 0.5 print.printer_Brother_HL-2270DW_series.print_margin_top: 0.5 print.printer_Brother_HL-2270DW_series.print_oddpages: true print.printer_Brother_HL-2270DW_series.print_orientation: 1 print.printer_Brother_HL-2270DW_series.print_page_delay: 50 print.printer_Brother_HL-2270DW_series.print_paper_data: 1 print.printer_Brother_HL-2270DW_series.print_paper_height: 11.00 print.printer_Brother_HL-2270DW_series.print_paper_name: print.printer_Brother_HL-2270DW_series.print_paper_size_type: 0 print.printer_Brother_HL-2270DW_series.print_paper_size_unit: 0 print.printer_Brother_HL-2270DW_series.print_paper_width: 8.50 print.printer_Brother_HL-2270DW_series.print_resolution: -437918235 print.printer_Brother_HL-2270DW_series.print_reversed: false print.printer_Brother_HL-2270DW_series.print_scaling: 1.00 print.printer_Brother_HL-2270DW_series.print_shrink_to_fit: true print.printer_Brother_HL-2270DW_series.print_to_file: false print.printer_Brother_HL-2270DW_series.print_unwriteable_margin_bottom: 0 print.printer_Brother_HL-2270DW_series.print_unwriteable_margin_left: 0 print.printer_Brother_HL-2270DW_series.print_unwriteable_margin_right: 0 print.printer_Brother_HL-2270DW_series.print_unwriteable_margin_top: 0 print.printer_HP_Photosmart_C5100_series.print_bgcolor: false print.printer_HP_Photosmart_C5100_series.print_bgimages: false print.printer_HP_Photosmart_C5100_series.print_duplex: -437918235 print.printer_HP_Photosmart_C5100_series.print_edge_bottom: 0 print.printer_HP_Photosmart_C5100_series.print_edge_left: 0 print.printer_HP_Photosmart_C5100_series.print_edge_right: 0 print.printer_HP_Photosmart_C5100_series.print_edge_top: 0 print.printer_HP_Photosmart_C5100_series.print_evenpages: true print.printer_HP_Photosmart_C5100_series.print_footercenter: print.printer_HP_Photosmart_C5100_series.print_footerleft: &PT print.printer_HP_Photosmart_C5100_series.print_footerright: &D print.printer_HP_Photosmart_C5100_series.print_headercenter: print.printer_HP_Photosmart_C5100_series.print_headerleft: &T print.printer_HP_Photosmart_C5100_series.print_headerright: &U print.printer_HP_Photosmart_C5100_series.print_in_color: true print.printer_HP_Photosmart_C5100_series.print_margin_bottom: 0.5 print.printer_HP_Photosmart_C5100_series.print_margin_left: 0.5 print.printer_HP_Photosmart_C5100_series.print_margin_right: 0.5 print.printer_HP_Photosmart_C5100_series.print_margin_top: 0.5 print.printer_HP_Photosmart_C5100_series.print_oddpages: true print.printer_HP_Photosmart_C5100_series.print_orientation: 0 print.printer_HP_Photosmart_C5100_series.print_page_delay: 50 print.printer_HP_Photosmart_C5100_series.print_paper_data: 1 print.printer_HP_Photosmart_C5100_series.print_paper_height: 11.00 print.printer_HP_Photosmart_C5100_series.print_paper_name: print.printer_HP_Photosmart_C5100_series.print_paper_size_type: 0 print.printer_HP_Photosmart_C5100_series.print_paper_size_unit: 0 print.printer_HP_Photosmart_C5100_series.print_paper_width: 8.50 print.printer_HP_Photosmart_C5100_series.print_resolution: -437918235 print.printer_HP_Photosmart_C5100_series.print_reversed: false print.printer_HP_Photosmart_C5100_series.print_scaling: 1.00 print.printer_HP_Photosmart_C5100_series.print_shrink_to_fit: true print.printer_HP_Photosmart_C5100_series.print_to_file: false print.printer_HP_Photosmart_C5100_series.print_unwriteable_margin_bottom: 0 print.printer_HP_Photosmart_C5100_series.print_unwriteable_margin_left: 0 print.printer_HP_Photosmart_C5100_series.print_unwriteable_margin_right: 0 print.printer_HP_Photosmart_C5100_series.print_unwriteable_margin_top: 0 privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1451635748 ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.

Important Locked Preferences


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.10 Version in use: 4.10.10

NSS Expected minimum version: 3.20.2 Basic ECC Version in use: 3.20.2 Basic ECC

NSSSMIME Expected minimum version: 3.20.2 Basic ECC Version in use: 3.20.2 Basic ECC

NSSSSL Expected minimum version: 3.20.2 Basic ECC Version in use: 3.20.2 Basic ECC

NSSUTIL Expected minimum version: 3.20.2 Version in use: 3.20.2

Experimental Features


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Chosen Solution

ok thanks, nothing out of order with your display driver there (which would have been my first suspect). obviously scripts from your greasemonkey addon would have the power to edit (&also screw up) page content, so it might be worth keeping an eye on that and keep it disabled in case the issue is reappearing...

more options

That's the one I suspected as well. So far, so good, but I will disable it if it keeps causing trouble. Appreciate your help!!