Recent answers to Videos play with a blank screen since upgrade to Windows 10https://support.mozilla.org/en-US/questions/11053122016-01-19T00:29:56-08:00That's the one I suspected as well. So far, so good, but I will disable it if it keeps causing troub2016-01-19T00:29:56-08:00whitneycrowellhttps://support.mozilla.org/en-US/questions/1105312#answer-832775<p>That's the one I suspected as well. So far, so good, but I will disable it if it keeps causing trouble. Appreciate your help!!
</p>ok thanks, nothing out of order with your display driver there (which would have been my first suspe2016-01-19T00:28:29-08:00philipphttps://support.mozilla.org/en-US/questions/1105312#answer-832774<p>ok thanks, nothing out of order with your display driver there (which would have been my first suspect). obviously scripts from your greasemonkey addon would have the power to edit (&amp;also screw up) page content, so it might be worth keeping an eye on that and keep it disabled in case the issue is reappearing...
</p>Thanks! I posted about the problem with Sheets on the Google forum yesterday (before I realized ther2016-01-19T00:20:42-08:00whitneycrowellhttps://support.mozilla.org/en-US/questions/1105312#answer-832771<p>Thanks! I posted about the problem with Sheets on the Google forum yesterday (before I realized there was more going on than that). They had me turn off plugins and extensions and that fixed Sheets and the video issues too. I turned the ext/plugins back on one at a time, and the problem never came back, so I don't know what the actual issue was, but it seems to be fixed for now. Here's the data from the you asked for, in case you see something:
</p><p>Application Basics
</p>
<hr>
<p>Name: Firefox
Version: 43.0.4
Build ID: 20160105164030
Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0
Multiprocess Windows: 0/1 (default: false)
Safe Mode: false
</p><p>Crash Reports for the Last 3 Days
</p>
<hr>
<p>All Crash Reports
</p><p>Extensions
</p>
<hr>
<p>Name: Greasemonkey
Version: 3.6
Enabled: true
ID: {e4a8a97b-f2ed-450b-b12d-ee082ba24781}
</p><p>Name: Pin It button
Version: 1.37.9
Enabled: true
ID: jid1-YcMV6ngYmQRA2w@jetpack
</p><p>Graphics
</p>
<hr>
<p>Adapter Description: Intel(R) HD Graphics 4000
Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
Adapter RAM: Unknown
Asynchronous Pan/Zoom: none
Device ID: 0x0166
Direct2D Enabled: true
DirectWrite Enabled: true (10.0.10586.0)
Driver Date: 8-17-2015
Driver Version: 10.18.10.4276
GPU #2 Active: false
GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC)
Subsys ID: 05971028
Supports Hardware H264 Decoding: Yes
Vendor ID: 0x8086
WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D11 vs_5_0 ps_5_0)
windowLayerManagerRemote: true
AzureCanvasBackend: direct2d 1.1
AzureContentBackend: direct2d 1.1
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0
</p><p>Important Modified Preferences
</p>
<hr>
<p>accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.hashstats_reported: 1
browser.cache.disk.smart_size.first_run: false
browser.cache.frecency_experiment: 1
browser.download.importedFromSqlite: true
browser.places.smartBookmarksVersion: 7
browser.sessionstore.upgradeBackup.latestBuildID: 20160105164030
browser.startup.homepage: <a href="https://mail.google.com/mail/u/0/#inbox" rel="nofollow">https://mail.google.com/mail/u/0/#inbox</a>|<a href="https://www.google.com/calendar/render?tab=mc&amp;pli=1#main_7%7Cmonth" rel="nofollow">https://www.google.com/calendar/render?tab=mc&amp;pli=1#main_7%7Cmonth</a>|https://www.f
browser.startup.homepage_override.buildID: 20160105164030
browser.startup.homepage_override.mstone: 43.0.4
browser.urlbar.userMadeSearchSuggestionsChoice: true
dom.apps.reset-permissions: true
dom.max_script_run_time: 20
dom.mozApps.used: true
extensions.lastAppVersion: 43.0.4
gfx.crash-guard.d3d11layers.appVersion: 43.0.4
gfx.crash-guard.d3d11layers.deviceID: 0x0166
gfx.crash-guard.d3d11layers.driverVersion: 10.18.10.4276
gfx.crash-guard.d3d11layers.feature-d2d: true
gfx.crash-guard.d3d11layers.feature-d3d11: true
gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
gfx.crash-guard.status.d3d11layers: 2
gfx.crash-guard.status.d3d9video: 2
gfx.crash-guard.status.glcontext: 2
gfx.direct3d.last_used_feature_level_idx: 0
gfx.driver-init.appVersion: 42.0
gfx.driver-init.deviceID: 0x0166
gfx.driver-init.driverVersion: 10.18.10.4276
gfx.driver-init.feature-d2d: true
gfx.driver-init.feature-d3d11: true
gfx.driver-init.status: 2
media.gmp-eme-adobe.abi: x86-msvc
media.gmp-eme-adobe.lastUpdate: 1446760851
media.gmp-eme-adobe.version: 15
media.gmp-gmpopenh264.abi: x86-msvc
media.gmp-gmpopenh264.enabled: true
media.gmp-gmpopenh264.lastUpdate: 1451524287
media.gmp-gmpopenh264.version: 1.5.3
media.gmp-manager.buildID: 20160105164030
media.gmp-manager.lastCheck: 1453217091
media.hardware-video-decoding.failed: false
<a href="http://media.youtube-ua.override.to" rel="nofollow">media.youtube-ua.override.to</a>: 43
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1452639388
places.history.expiration.transient_current_max_pages: 104262
plugin.disable_full_page_plugin_for_types:
plugin.importedState: true
plugin.state.nppdf: 2
print.printer_Brother_HL-2270DW_series.print_bgcolor: false
print.printer_Brother_HL-2270DW_series.print_bgimages: false
print.printer_Brother_HL-2270DW_series.print_duplex: -437918235
print.printer_Brother_HL-2270DW_series.print_edge_bottom: 0
print.printer_Brother_HL-2270DW_series.print_edge_left: 0
print.printer_Brother_HL-2270DW_series.print_edge_right: 0
print.printer_Brother_HL-2270DW_series.print_edge_top: 0
print.printer_Brother_HL-2270DW_series.print_evenpages: true
print.printer_Brother_HL-2270DW_series.print_footercenter:
print.printer_Brother_HL-2270DW_series.print_footerleft: &amp;PT
print.printer_Brother_HL-2270DW_series.print_footerright: &amp;D
print.printer_Brother_HL-2270DW_series.print_headercenter:
print.printer_Brother_HL-2270DW_series.print_headerleft: &amp;T
print.printer_Brother_HL-2270DW_series.print_headerright: &amp;U
print.printer_Brother_HL-2270DW_series.print_in_color: true
print.printer_Brother_HL-2270DW_series.print_margin_bottom: 0.5
print.printer_Brother_HL-2270DW_series.print_margin_left: 0.5
print.printer_Brother_HL-2270DW_series.print_margin_right: 0.5
print.printer_Brother_HL-2270DW_series.print_margin_top: 0.5
print.printer_Brother_HL-2270DW_series.print_oddpages: true
print.printer_Brother_HL-2270DW_series.print_orientation: 1
print.printer_Brother_HL-2270DW_series.print_page_delay: 50
print.printer_Brother_HL-2270DW_series.print_paper_data: 1
print.printer_Brother_HL-2270DW_series.print_paper_height: 11.00
print.printer_Brother_HL-2270DW_series.print_paper_name:
print.printer_Brother_HL-2270DW_series.print_paper_size_type: 0
print.printer_Brother_HL-2270DW_series.print_paper_size_unit: 0
print.printer_Brother_HL-2270DW_series.print_paper_width: 8.50
print.printer_Brother_HL-2270DW_series.print_resolution: -437918235
print.printer_Brother_HL-2270DW_series.print_reversed: false
print.printer_Brother_HL-2270DW_series.print_scaling: 1.00
print.printer_Brother_HL-2270DW_series.print_shrink_to_fit: true
print.printer_Brother_HL-2270DW_series.print_to_file: false
print.printer_Brother_HL-2270DW_series.print_unwriteable_margin_bottom: 0
print.printer_Brother_HL-2270DW_series.print_unwriteable_margin_left: 0
print.printer_Brother_HL-2270DW_series.print_unwriteable_margin_right: 0
print.printer_Brother_HL-2270DW_series.print_unwriteable_margin_top: 0
print.printer_HP_Photosmart_C5100_series.print_bgcolor: false
print.printer_HP_Photosmart_C5100_series.print_bgimages: false
print.printer_HP_Photosmart_C5100_series.print_duplex: -437918235
print.printer_HP_Photosmart_C5100_series.print_edge_bottom: 0
print.printer_HP_Photosmart_C5100_series.print_edge_left: 0
print.printer_HP_Photosmart_C5100_series.print_edge_right: 0
print.printer_HP_Photosmart_C5100_series.print_edge_top: 0
print.printer_HP_Photosmart_C5100_series.print_evenpages: true
print.printer_HP_Photosmart_C5100_series.print_footercenter:
print.printer_HP_Photosmart_C5100_series.print_footerleft: &amp;PT
print.printer_HP_Photosmart_C5100_series.print_footerright: &amp;D
print.printer_HP_Photosmart_C5100_series.print_headercenter:
print.printer_HP_Photosmart_C5100_series.print_headerleft: &amp;T
print.printer_HP_Photosmart_C5100_series.print_headerright: &amp;U
print.printer_HP_Photosmart_C5100_series.print_in_color: true
print.printer_HP_Photosmart_C5100_series.print_margin_bottom: 0.5
print.printer_HP_Photosmart_C5100_series.print_margin_left: 0.5
print.printer_HP_Photosmart_C5100_series.print_margin_right: 0.5
print.printer_HP_Photosmart_C5100_series.print_margin_top: 0.5
print.printer_HP_Photosmart_C5100_series.print_oddpages: true
print.printer_HP_Photosmart_C5100_series.print_orientation: 0
print.printer_HP_Photosmart_C5100_series.print_page_delay: 50
print.printer_HP_Photosmart_C5100_series.print_paper_data: 1
print.printer_HP_Photosmart_C5100_series.print_paper_height: 11.00
print.printer_HP_Photosmart_C5100_series.print_paper_name:
print.printer_HP_Photosmart_C5100_series.print_paper_size_type: 0
print.printer_HP_Photosmart_C5100_series.print_paper_size_unit: 0
print.printer_HP_Photosmart_C5100_series.print_paper_width: 8.50
print.printer_HP_Photosmart_C5100_series.print_resolution: -437918235
print.printer_HP_Photosmart_C5100_series.print_reversed: false
print.printer_HP_Photosmart_C5100_series.print_scaling: 1.00
print.printer_HP_Photosmart_C5100_series.print_shrink_to_fit: true
print.printer_HP_Photosmart_C5100_series.print_to_file: false
print.printer_HP_Photosmart_C5100_series.print_unwriteable_margin_bottom: 0
print.printer_HP_Photosmart_C5100_series.print_unwriteable_margin_left: 0
print.printer_HP_Photosmart_C5100_series.print_unwriteable_margin_right: 0
print.printer_HP_Photosmart_C5100_series.print_unwriteable_margin_top: 0
privacy.sanitize.migrateFx3Prefs: true
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1451635748
ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.
</p><p>Important Locked Preferences
</p>
<hr>
<p>JavaScript
</p>
<hr>
<p>Incremental GC: true
</p><p>Accessibility
</p>
<hr>
<p>Activated: false
Prevent Accessibility: 0
</p><p>Library Versions
</p>
<hr>
<p>NSPR
Expected minimum version: 4.10.10
Version in use: 4.10.10
</p><p>NSS
Expected minimum version: 3.20.2 Basic ECC
Version in use: 3.20.2 Basic ECC
</p><p>NSSSMIME
Expected minimum version: 3.20.2 Basic ECC
Version in use: 3.20.2 Basic ECC
</p><p>NSSSSL
Expected minimum version: 3.20.2 Basic ECC
Version in use: 3.20.2 Basic ECC
</p><p>NSSUTIL
Expected minimum version: 3.20.2
Version in use: 3.20.2
</p><p>Experimental Features
</p>
<hr>hello, could you go to the firefox menu ≡ > help ? > troubleshooting information, copy th2016-01-19T00:13:27-08:00philipphttps://support.mozilla.org/en-US/questions/1105312#answer-832769<p>hello, could you go to the firefox <em>menu ≡ &gt; help&nbsp;? &gt; troubleshooting information</em>, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...
</p>