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pages redirect to Comcast *activation* page

Posted

A recent mess up with Comcast is causing some issues. Here's the back story. I am not the account holder. I am a renter and the account is in another person's name. I asked that they downgrade the account due to the high cost of cable TV. Comcast did a weird thing and deleted the internet service from the account. Internet was restored after the owner called Comcast and gave them hell. But now, certain pages I have bookmarked keep redirecting to the Comcast activation page. I am annoyed, to say the least. I have tried a few solutions that are found in the forums here. None of them work. FYI, I delete history and coolkies when I close the browser. This happens on more than one machine. A laptop running Win 8.1 and a desktop running Win XP. Both have the latest version of Firefox. Can anyone solve this. Signed, Very Annoyed.


edited the title

A recent mess up with Comcast is causing some issues. Here's the back story. I am not the account holder. I am a renter and the account is in another person's name. I asked that they downgrade the account due to the high cost of cable TV. Comcast did a weird thing and deleted the internet service from the account. Internet was restored after the owner called Comcast and gave them hell. But now, certain pages I have bookmarked keep redirecting to the Comcast activation page. I am annoyed, to say the least. I have tried a few solutions that are found in the forums here. None of them work. FYI, I delete history and coolkies when I close the browser. This happens on more than one machine. A laptop running Win 8.1 and a desktop running Win XP. Both have the latest version of Firefox. Can anyone solve this. Signed, Very Annoyed. ''edited the title''

Modified by the-edmeister

Chosen solution

Thanks to all for the suggestions. I tried a number of them and eventually cor-el's method worked. I used the "forget about this site" function via the history options. Comcast is horrible. Thanks again to all responders.

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Helpful Reply

Sorry, but I entered the wrong title for this. I do not get redirected to the login page, but rather the activation page.

Sorry, but I entered the wrong title for this. I do not get redirected to the login page, but rather the activation page.
cor-el
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16461 solutions 148502 answers

Helpful Reply

Are all those computers connected to internet via Comcast as ISP?

Did these bookmarks previously work?

Does this also happen if you type the URL or start with the main page of the website and navigate to the desired page?


You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History > Show All History" or "View > Sidebar > History") or via the about:permissions page.

Using "Forget About This Site" will remove all data stored in Firefox from that domain like bookmarks, cookies, passwords, cache, history, and exceptions, so be cautious. If you have a password or other data from that domain that you do not want to lose then make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of the involved files.

If you revisit a 'forgotten' website then data from that website will be saved once again.


Are all those computers connected to internet via Comcast as ISP? Did these bookmarks previously work? Does this also happen if you type the URL or start with the main page of the website and navigate to the desired page? ----- You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History > Show All History" or "View > Sidebar > History") or via the about:permissions page. Using "Forget About This Site" will remove all data stored in Firefox from that domain like bookmarks, cookies, passwords, cache, history, and exceptions, so be cautious. If you have a password or other data from that domain that you do not want to lose then make sure to backup this data or make a note. You can't recover from this 'forget' unless you have a backup of the involved files. If you revisit a 'forgotten' website then data from that website will be saved once again. ----
the-edmeister
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5285 solutions 39183 answers

My guess is that when you use those bookmarks Firefox is loading them from the Cache, from when your service was "out" and not pulling them from the internet. Reloading the page each time that happens should work, or just clear the Cache.

Reload the webpage while bypassing the cache using one of the following steps:

  • Hold down the Shift key and click the Reload FxReloadButton button in the navigation toolbar.

OR

  • Press Ctrl + F5 or Ctrl + Shift + R (Windows and Linux)
  • Press Command + Shift + R (Mac)

Let us know if this solves the issues you are having.

My guess is that when you use those bookmarks Firefox is loading them from the Cache, from when your service was "out" and not pulling them from the internet. Reloading the page each time that happens should work, ''or just clear the Cache''. Reload the webpage while bypassing the cache using '''one''' of the following steps: *Hold down the ''Shift'' key and click the ''Reload'' [[Image:FxReloadButton]] button in the navigation toolbar. OR *Press ''Ctrl'' + ''F5'' or ''Ctrl'' + ''Shift'' + ''R'' (Windows and Linux) *Press ''Command'' + ''Shift'' + ''R'' (Mac) Let us know if this solves the issues you are having.

Question owner

cor-el said

1 Are all those computers connected to internet via Comcast as ISP? 2 Did these bookmarks previously work? 3 Does this also happen if you type the URL or start with the main page of the website and navigate to the desired page?

1 Some further info. Out of three machines, one does not have this problem. The other two were in use when the account was reset and I tried (unsuccessfully) to activate from my end. All threemachines are on the same modem, which is from Comcast.

2 All of these bookmarks were working properly until I tried to activate via the Comcast site.

3 I tried every possible workaround such as copy>paste>enter, modifying the URL in the bookmark properties list, navigating to the host site then clcking the link I wanted. For example, if I go to this site and try to click the webcam link I get the Comcast BS instead of the cam page http://www.whoi.edu/mvco

''cor-el [[#answer-831941|said]]'' <blockquote> 1 Are all those computers connected to internet via Comcast as ISP? 2 Did these bookmarks previously work? 3 Does this also happen if you type the URL or start with the main page of the website and navigate to the desired page? </blockquote> 1 Some further info. Out of three machines, one does not have this problem. The other two were in use when the account was reset and I tried (unsuccessfully) to activate from my end. All threemachines are on the same modem, which is from Comcast. 2 All of these bookmarks were working properly until I tried to activate via the Comcast site. 3 I tried every possible workaround such as copy>paste>enter, modifying the URL in the bookmark properties list, navigating to the host site then clcking the link I wanted. For example, if I go to this site and try to click the webcam link I get the Comcast BS instead of the cam page http://www.whoi.edu/mvco

Question owner

the-edmeister said

My guess is that when you use those bookmarks Firefox is loading them from the Cache, from when your service was "out" and not pulling them from the internet. Reloading the page each time that happens should work, or just clear the Cache. Reload the webpage while bypassing the cache using one of the following steps:
  • Hold down the Shift key and click the Reload FxReloadButton button in the navigation toolbar.
OR
  • Press Ctrl + F5 or Ctrl + Shift + R (Windows and Linux)
  • Press Command + Shift + R (Mac)
Let us know if this solves the issues you are having.

I believe I already mentioned that my cache clears whenever I close Firefox? I have my options set to clear the cache and cookies every single time I close Firefox. None of those commands worked.

''the-edmeister [[#answer-831982|said]]'' <blockquote> My guess is that when you use those bookmarks Firefox is loading them from the Cache, from when your service was "out" and not pulling them from the internet. Reloading the page each time that happens should work, ''or just clear the Cache''. Reload the webpage while bypassing the cache using '''one''' of the following steps: *Hold down the ''Shift'' key and click the ''Reload'' [[Image:FxReloadButton]] button in the navigation toolbar. OR *Press ''Ctrl'' + ''F5'' or ''Ctrl'' + ''Shift'' + ''R'' (Windows and Linux) *Press ''Command'' + ''Shift'' + ''R'' (Mac) Let us know if this solves the issues you are having. </blockquote> I believe I already mentioned that my cache clears whenever I close Firefox? I have my options set to clear the cache and cookies every single time I close Firefox. None of those commands worked.
cor-el
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16461 solutions 148502 answers

You can try alternative DNS servers like Google Public DNS (8.8.8.8 and 8.8.4.4)

You can try alternative DNS servers like Google Public DNS (8.8.8.8 and 8.8.4.4) *http://kb.mozillazine.org/Error_loading_websites#DNS *https://developers.google.com/speed/public-dns/?csw=1
FredMcD
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3684 solutions 50642 answers

My buddy just had a problem like this. It was malware.

You may have ad / mal-ware. Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

My buddy just had a problem like this. It was malware. You may have ad / mal-ware. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

Chosen Solution

Thanks to all for the suggestions. I tried a number of them and eventually cor-el's method worked. I used the "forget about this site" function via the history options. Comcast is horrible. Thanks again to all responders.

Thanks to all for the suggestions. I tried a number of them and eventually cor-el's method worked. I used the "forget about this site" function via the history options. Comcast is horrible. Thanks again to all responders.