Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I have just installed a new modem - Motorola SB6121 - comcast activation process has corrupted most of my bookmarks, and redirects me to the activation site.

  • 3 replies
  • 1 has this problem
  • 672 views
  • Last reply by cor-el

more options

I have completed the activation process twice now, once with Comcast on the line. What happens is many of my bookmarks refuse to load, and I get the message "firefox has prevented from redirect.." When I press "allow", I am taken back to the Comcast activation site.

If I do a search for the bookmark - say "Firefox", and the search results come up - when I click on the link for "Firefox" I am taken back to the "Firefox has prevented ..." message, and "allow" takes me to the Comcast activation site.

Trying the same process with internet explorer works fine, except I do not have the bookmarks in internet explorer, and wish to continue to use Firefox, but at present it is all but unuseable.

Don

Chosen solution

See:

  • Firefox > Options/Preferences > Advanced > General : Accessibility : [ ] "Warn me when web sites try to redirect or reload the page"

The setting in "Options > Advanced > General" is meant as an accessibility feature, as you can see by the label of that section, so that people with disabilities or people who use screen readers do not get confused and is not meant as a safety protection to stop redirecting.

See also:


Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"
Read this answer in context 👍 0

All Replies (3)

more options

What is your computer system, and Firefox?

Open the Bookmarks Manager. Look some of them ans see if they look okay. Press the Alt or F10 key to bring up the tool bar. Then select Bookmarks. Hot key is <Control>(Mac:<Command>)<Shift> B.

more options

As a test, type Mozilla.org<Enter> in the address bar.

more options

Chosen Solution

See:

  • Firefox > Options/Preferences > Advanced > General : Accessibility : [ ] "Warn me when web sites try to redirect or reload the page"

The setting in "Options > Advanced > General" is meant as an accessibility feature, as you can see by the label of that section, so that people with disabilities or people who use screen readers do not get confused and is not meant as a safety protection to stop redirecting.

See also:


Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"