Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lost bookmarks, can't recover them

  • 8 replies
  • 4 have this problem
  • Last reply by FredMcD

more options

FireFox 43.0.3 crashed during a system reboot on OS X 10.10.5 At restart the Bookmarks and Toolbar Bookmarks did not load The bookmark files are still there in the profile folder There appears to be only one profile folder I can not restore the dated backup bookmarks, as I get an error. The Places Maintenance add-on hangs while accessing the sqlite database (fetching stats

All Replies (8)

more options

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.


Separate Issue; Your System Details shows;

Installed Plug-ins

Garmin Communicator Plug-in Version Garmin Communicator Plug-in Version
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

more options

It sounds like the files were corrupted. I've called the big guys to help you. Good luck.

Refresh Firefox {web link} is a LAST RESORT ! !

Refresh Firefox - reset add-ons and settings

If you're having problems with Firefox, refreshing it can help. The refresh feature fixes many issues by restoring Firefox to its default state while saving your essential information like bookmarks, passwords, and open tabs.

This will place your old profile in a folder on your desktop. Wait for others for help on recovering these files.

more options

Crash logs bp-5f3ea26b-a2d3-4bd5-b25d-7f1c82160104 1/4/16 11:35 AM bp-308e5ad4-5936-4961-9dcb-813c82151106 11/5/15 7:46 PM bp-37d4465c-c326-488a-be1e-a3f152150620 6/20/15 7:47 AM bp-7701f983-7fbf-4311-ac4a-063182150605 6/5/15 7:47 AM

Note there is only one this year, I suspect that's it

As for Garmin, I only show in the add-ons manager

I'm going hold off on the 2nd suggestion for now. I can access the bookmarks as an HTML file, so I can reach things if I have too

Thanks for the help

more options

bp-5f3ea26b-a2d3-4bd5-b25d-7f1c82160104 Date Processed 2016-01-04T19:35:34.133292+00:00

Signature shutdownhang | PL_FinishArenaPool

libsystem_kernel.dylib =  ? Word for Mac

libdispatch.dylib =  ? Word for Mac ++++++++++++++++++++++++++++++++++++++++ bp-308e5ad4-5936-4961-9dcb-813c82151106 Date Processed 2015-11-06 03:46:54.281231

Signature shutdownhang

Nothing Flagged

For some time now, a lot of Mac’s with Microsoft programs have been crashing. Check with Microsoft / Mac support sites.

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
key, and then starting Firefox. Is the problem still there?

more options

As for getting back up an running in the meantime, keep that copy of the HTML bookmarks and keep this for creating a new profile: Restore bookmarks from backup or move them to another computer

more options

I used the Refresh Firefox, actually twice

The first time in hung on a pop-up window that read something about "we will be done shortly". Ten minutes later I checked and Finder reported that Firefox had hung up

The second time went fine, history is back and the books marks appear to all be there (this set dates back to when I was first using Netscape.....)

SO it appears all is better

more options

If it happens again then try to rename or delete all places files like places.sqlite, places.sqlite-shm and places.sqlite-wal in the Firefox profile folder.

See also:

more options

These add-ons can be a great help by backing up and restoring Firefox

FEBE (Firefox Environment Backup Extension) {web link} FEBE allows you to quickly and easily backup your Firefox extensions, history, passwords, and more. In fact, it goes beyond just backing up -- It will actually rebuild your saved files individually into installable .xpi files. It will also make backups of files that you choose.

OPIE {web link} Import/Export extension preferences