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Vidoes will not load on my home page.

Posted

'I have comcast for my internet provider and when i go to their home page and click on any video, no matter what subject, it just says "loading and will not pop up for me to watch it. How do I fix this problem. I can open them up on browers other than Mozilla. help. Thanks.

'''I have comcast for my internet provider and when i go to their home page and click on any video, no matter what subject, it just says "loading'' and will not pop up for me to watch it. How do I fix this problem. I can open them up on browers other than Mozilla. help. Thanks.

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.10
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.40.2 for Mozilla browsers
  • Roblox Launcher Plugin
  • Shockwave Flash 20.0 r0
  • NPWLPG
  • iTunes Detector Plug-in

Application

  • Firefox 43.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0
  • Support URL: https://support.mozilla.org/1/firefox/43.0.1/WINNT/en-US/

Extensions

  • Avast Online Security 10.3.3.13 (wrc@avast.com)
  • Avast SafePrice 10.3.5.13 (sp@avast.com)
  • DailyBibleGuide 7.38.8.52880 (_2vMembers_@www.dailybibleguide.com)
  • DnsBasic 1.0 ({650EED71-89E2-453B-8DCF-2AA1B4AE6EF3}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

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  • adapterDrivers2:
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  • adapterRAM2:
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  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.18123
  • driverDate: 9-10-2013
  • driverDate2:
  • driverVersion: 13.152.1.1000
  • driverVersion2:
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  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 7540D Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: Yes
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4308 solutions 60488 answers

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?

If you have problems with current Shockwave Flash plugin versions then check this: * see if there are updates for your graphics drivers '''https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration''' * disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) '''https://forums.adobe.com/message/4468493#TemporaryWorkaround''' * disable hardware acceleration in the Flash plugin '''https://forums.adobe.com/thread/891337''' See also: * '''http://kb.mozillazine.org/Flash#Troubleshooting''' ------------- Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. Is the problem still there?